πριν από 10 μήνες
In that case, prove the casino behaves the way you keep describing. This is the way.
πριν από 10 μήνες
https://storage.courtlistener.com/recap/gov.uscourts.njd.556587/gov.uscourts.njd.556587.1.0.pdf
Shuffle Casino - γενική συζήτηση (σελίδα 6)
πριν από 10 μήνες
You know, the other thing is that you stick with someone else's situations. I imagine your intentions are pure, but everything you threw at us is second-handed, it seems.
I guess time for your own complaint process has come. Here on the forum, you will prove very little to my colleagues.
Alternatively, if you prefer to be the other's voice, inform the Data Team, please.
You have that chance 24/7
If the casino (not sportsbook) has not been fair to you and you have disputed amounts available, go ahead.
πριν από 10 μήνες
You know, the other thing is that you stick with someone else's situations. I imagine your intentions are pure, but everything you threw at us is second-handed, it seems.
I guess time for your own complaint process has come. Here on the forum, you will prove very little to my colleagues.
Alternatively, if you prefer to be the other's voice, inform the Data Team, please.
You have that chance 24/7
If the casino (not sportsbook) has not been fair to you and you have disputed amounts available, go ahead.
πριν από 10 μήνες
You will not even consider my situation which I came to you very early on asking you to act as an intermediary though you refused to even acknowledge my claims sir on the basis of not having authority over intervening. So I again believe you are yet again unreasonably using this as a way to distance your accountability to having knowledge or control over, yet I have repeatedly asked you to consider and reconsider this position yet you refused to even act in good faith for an amicable resolution and yet here we are still at a disagreement over: is shuffle even a real business or is this yet again just another cash grab and outright fraud led by the same people running the FTX disaster of ship, ending in a 40 year prison term being handed down to the leader.
The answer to me is clear. You can trace this record of requests back very far.
So again for the 10th time by estimate: will you or wont you take my case to the operator on my behalf, regardless of your existing agreement with them, I am asking you to act as my intermediary for the benefit of all of us as a collective to please take up the initiative.
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πριν από 10 μήνες
I want to reiterate that I am not a member of the Complaint Team. You continue to use this forum to demand a more thorough discussion of your complaint, which I am unable to provide in the manner that you have requested.
Since the player, not us, has an agreement with the casino through the creation of the casino account, we essentially never represent players' cases before the authorities. Casino Guru, as an independent company, has no position in dealing with authorities.
This is not a place for such a request; kindly communicate with your former mediator instead.
I am presenting my opinions, which I believe is not what you have been seeking.
πριν από 10 μήνες
Καλημέρα. Κέρδισα χρήματα από τον στοιχηματισμό Shuffle, στην αρχή πλήρωσαν χωρίς προβλήματα. Στη συνέχεια η συναλλαγή πάγωσε, έγραψα για υποστήριξη, ζήτησαν πρόσθετη επαλήθευση, με τη μορφή δήλωσης, στον λογαριασμό ανέβασα όλα όσα απαιτούνταν από εμένα, με αποτέλεσμα, σιωπή για τρεις ημέρες, απλά με αγνοούν, είναι αδύνατο να γράψετε για να στηρίξετε, τα κεφάλαια που έμειναν στο υπόλοιπο, στο ποσό των 500 δολαρίων + 250 σε ανάληψη, απλά δεν δίνουν.
Αυτόματη μετάφραση:
πριν από 10 μήνες
Hey, since you had to send a document and I think casinos don't often work on weekends on things like this, I'd be a bit more patient. We give casinos 14 days to verify or withdraw although I would be happy if it didn't take that long.
However, if the chat doesn't write you back, have you tried emailing them as well? If the casino exceeds the time I mentioned, you can get in touch and we will try to assist you.
Do you think you'll hang in there?
πριν από 10 μήνες
Καλησπέρα! Το καζίνο συνεχίζει να με αγνοεί, επικαλούμενος έναν υποτιθέμενο χειροκίνητο έλεγχο, μου απαντούν το ίδιο πράγμα. Αμφιβάλλω ότι θέλουν να με πληρώσουν, τους έστειλα ό,τι μου ζήτησαν(
Αυτόματη μετάφραση:
πριν από 10 μήνες
Okay, so how long has your situation been going on? Have you been playing slots or just sports betting?
Please let me know.
πριν από 10 μήνες
Η κατάσταση συνεχίζεται από τις 29 Ιανουαρίου, δεν έχω λάβει τα κεφάλαιά μου και από τότε έστειλα ό,τι μου ζήτησαν, αλλά δεν υπάρχει απάντηση για το πότε θα αποσύρουν τα κεφάλαιά μου. Δεν έπαιζα στο καζίνο, ποντάρω μόνο σε διάφορα αθλήματα, βόλεϊ, ποδόσφαιρο, μπάσκετ
Αυτόματη μετάφραση:
πριν από 10 μήνες
Oh in that case we probably won't be able to help you because we don't have any experts in sports betting.
Anyway, I can at least help you by providing some links where they could theoretically help you.
You can find them here:
https://www.safebettingsites.com/complaints/
https://www.bookmakersreview.com/sportsbook-complaint/
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
I hope the situation will be resolved and you will eventually get your money.
πριν από 8 μήνες
i had withdrawn $500 on march 16 on the solana blockchain after winning sport bettings and then its been almost a week since they said they have to manually fcheck my KYC however all my KYC went thru with no issues, I even had to submit a bank statement which is valid and verified. They wont give me an estimate time for the withdrawal.
this is what they sadi 2 days ago: "Unfortunately, we can't provide an ETA as we do not have oversight of the Compliance team's workload. We will reach out to you once review is concluded or if any additional information is required."
I need help asap
heres a screenshot, if anyone can help me it would be amazing, I am in the maldives right now for vacation and cant be on my laptop for long
The support is not helping at all, its been A WEEK
their response:
Nate
• 1m ago
Please allow some time for our KYC compliance team to manually review the documents you have submitted. While we cannot
Our Compliance team is scheduled to review your account and documents you have provided manually. We will message you once we have an update or if any additional information or documents are required.
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πριν από 8 μήνες
i had withdrawn $500 on march 16 on the solana blockchain after winning sport bettings and then its been almost a week since they said they have to manually fcheck my KYC however all my KYC went thru with no issues, I even had to submit a bank statement which is valid and verified. They wont give me an estimate time for the withdrawal.
this is what they sadi 2 days ago: "Unfortunately, we can't provide an ETA as we do not have oversight of the Compliance team's workload. We will reach out to you once review is concluded or if any additional information is required."
I need help asap
i am @harm on shuffle.com
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πριν από 8 μήνες
heres a screenshot, if anyone can help me it would be amazing, I am in the maldives right now for vacation and cant be on my laptop for long
πριν από 8 μήνες
Nate
• 1m ago
Please allow some time for our KYC compliance team to manually review the documents you have submitted. While we cannot
Our Compliance team is scheduled to review your account and documents you have provided manually. We will message you once we have an update or if any additional information or documents are required.
πριν από 8 μήνες
So you say that they have paid you your withdrawal recently, and now there are some delays with the other one. Right?
In this case, and especially also when your account is fully verified, you should just try to be patient. Maybe they really experience some kind of delays caused by many withdrawal requests, you know.
Please try that, and surely keep us informed about how it goes.
Also, when exactly did you request the last withdrawal, please?
πριν από 8 μήνες
they paid my withdrawals from before, they didnt ask me for kyc. I won $700 and i withdrew $500, then they asked me for KYC. I completed the KYC on march 16. Today is march 26. Its been 10 days.
it does not take 10 days for a casino to process a withdrawal.
please see the screenshots attached for context
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πριν από 8 μήνες
You are right that it shouldn't take that long, for sure.
If you are interested in filing a complaint, please do so. Our team will try to intervene in your case, and hopefully it'll help to move things faster.
Here is the link for you. Please describe everything well, and we'll investigate it as soon as possible.
Will you let us know how it goes as well, please?
πριν από 8 μήνες
Hello CasinoGuru team,
I’ve recently been considering opening an account with Shuffle Casino, which led me to explore their profile and user discussions here on your platform. While reading through the forum, I came across a post by user SupltsJ, who shared an official court document (file number: gov.uscourts.njd.556587.1.0) from a U.S. federal case.
After reviewing the file myself, I noted that it outlines an FBI investigation into unlawful online gambling activities involving an entity named "Shuffler," which may be linked to or associated with the operator in question. The document refers to alleged fraudulent schemes, unlicensed operations, and money laundering.
Given the seriousness of such allegations and the public availability of this document, I would like to respectfully ask whether this information has been taken into account when determining the current 8.2/10 rating and HIGH safety index.
For context, I’m also attaching a screenshot showing that AskGamblers currently rates the same operator significantly lower (2.6/10), which adds to my concern.
Thank you for your time and the work you do for the player community.
πριν από 8 μήνες
Hello, thanks for the suggestion!
Can you use the option specifically designed for updating my colleagues, please?
https://casino.guru/shuffle-casino-review
You may also get in touch via email: [email protected], but I recall they prefer the "update us" feature 🙏.
As far as I can tell, my colleagues have their way of dealing with such kinds of news; I'm not familiar with details but I guess they primarily focus on the direct impact on players instead. Which, in my opinion, considers the final verdict against the casino. We're attending a working team-building next week, so I will ask the head of the Data Team personally.
Keen eyes you have. 👍
πριν από 8 μήνες
Hello. From March 17 shuffle.com I don't get paid $5,000! I've gone through all the verification steps, but the money is still not being withdrawn. My username is on shuffle.com : zvrrw1x3113ZxV
Please help me solve the problem.
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