Royspins Casino - γενική συζήτηση (σελίδα 7)

Hey everyone,

​I just had to drop my story here to warn you guys about Royspins Casino and their pure circus tactics.

​I've been playing at online casinos for over 7 years and I've NEVER seen anything this ridiculous. How on earth am I supposed to be "laundering money" with cash I legally earned with my own hands?!

​Here is how it went down:

​My account verification was dragging on for an entire week while I was sitting on €4,600.

​The moment I hit a big win on Donny Dough and bumped my balance up to €7,147, boom... 30 minutes later my account was completely blocked.

​They confiscated all my money under fake AML claims.

​I sent them full proof of income—4.5 years of continuous legal work in Germany, official payslips, clear bank statements. They just ignored it all.

​Now we’re in a public complaint here on Casino Guru, and their responses are a complete joke:

​Day 1: They tell the mediator they sent "evidence" against me by email.

​Day 2: Mediator Martina confirms she got absolute zero.

​Day 3: Royspins just copy-pastes the same reply saying they'll "email as soon as possible."

​They are literally stalling, spamming empty template replies, and ignoring basic EU data protection laws (GDPR Art. 15) after I officially requested access to whatever "data" they pretend to have on me.

​Closing accounts the second you hit a big win is a clear pattern for them. Stay away from this place unless you want your hard-earned winning stolen.

Hello there, I briefly read the complaint content, and I really feel you. The first actual withdrawal request from such a long-term customer, and so many problems are rising up. To me it seems you went the extra mile to show the casino's willingness to cooperate and yet the account was closed and money confiscated.

It must have felt horrible. I see that the casino updated the other thread a day ago, so the case is still open and the details will be cleared up there.

Martina will surely come to you once she is available for progressing further with the case.

Hi Radka,

​Thanks! It’s totally absurd—I play on plenty of casinos under this exact same license and system. For instance, on BetOnRed alone I’ve deposited over €13.5k, fully verified, with zero issues.

​Out of all these sites, only Royspins suddenly pulls the AML card the moment I win €7.1k 🤡 Pure joke. Hope Martina clears up this circus soon!

Hi there, frankly, you can now see that the same license or even group does not always provide the same quality of experience. AML is, in my opinion, one of the most problematic parts of checks because casinos won't share details with players while AML gets involved. Usualy it only brings up only demanding proof to make secluded judgments. The players' side in those cases is not a priority, if you know what I mean. Moreover, I witnessed cases when casinos used AML mechanics while disputing multiple accounts or even incorrect registering details; for that specific operators, it was all related to AML while my colleagues saw that differently...

Well, but let's focus on you, because your situation is different. I also hope very much that this is just about explaining points of view.

Thanks Radka. I totally understand and support anti-money laundering mechanisms. However, back on April 24, 2026, I wrote to their department stating that I can prove every single cent deposited month by month—and the casino completely ignored it.

​Today, I sent another current Lohnabrechnung (payslip) for this month to Martina. Since 2022, I get one every single month, which is clearly visible across those documents. In my opinion, I've fully and properly completed their verification process with all the required documents.

Also, I don't get Royspins' tactics at all. If they have actual claims, they should state them clearly and present evidence—not hide behind silent bans. That's just outright scammy behavior.

​I won't let this go. If Casino Guru can't resolve this, I’m taking it directly to a lawyer specialized in German gambling law (Glücksspielrecht). German law is strict about these tactics. Though I still hope the casino prefers to settle this without going to court.

I was just trying to say that unless the casino specifically describes what appears to be suspicious with any type of check, you as a player have no way of learning on your own, in my opinion. From my experience this is where things usually diverge and it makes sense that the only thing a player caught in an AML (or any other) investigation can assume is that he has been cooperating and therefore sees no reason for this escalation.

I understand your perspective and I'm not saying you did anything wrong. The casino should tell us their stance on the complaint so the mediator can do their part.

It must have been demanding and unpleasant; therefore, it makes sense you are ready not to let go.

⚠️ WARNING REGARDING ROYSPINS, WAZBEE AND WELLE CASINO

I would like to warn players about RoySpins, Wazbee and Welle Casino, which appear to be connected to the same group.

For several months, I have been working in collaboration with Trustpilot, and I can confirm, with evidence, that this company has caused us a great deal of trouble.

During a single month, more than 100 profiles were closed for violating Trustpilot’s Terms of Service, including cases involving fake reviews and reviews allegedly posted in exchange for bonuses offered through Telegram or email. These practices are strictly prohibited and can seriously mislead consumers.

But this is not the only issue.

Regarding RoySpins, several addresses belonging to clothing stores, restaurants and other businesses were allegedly used to complete or create business profiles on Trustpilot. I personally contacted several of the businesses concerned, and they confirmed that they had no connection with this casino. A joint complaint is currently being prepared regarding the alleged unauthorized use of these business addresses.

👉 My goal is simply to warn players.

Please be extremely careful when reading online reviews and do not rely solely on a Trustpilot rating when deciding whether an online casino is trustworthy.

When numerous profiles are repeatedly removed for violating platform rules and new profiles subsequently appear, it is reasonable to question the authenticity and reliability of some of the positive reviews.

Do your own research, verify the information, and above all, be extremely cautious before depositing your money.

⚠️ A high number of positive reviews does not necessarily mean that an online casino is trustworthy.

Hi Damien, thanks for sharing this in such detail.

One thing we can confirm from our own database is that Royspins, Wazbee and Welle Casino are all listed as being owned by JER-TEAM N.V., so there is indeed a connection between these casinos.

The other points you mentioned, such as more than 100 profiles being removed, reviews allegedly being exchanged for bonuses, or unrelated business addresses being used on Trustpilot, are quite serious claims. We would therefore be careful about treating them as confirmed without seeing the supporting evidence.

That said, offering a benefit in exchange for a review would also go against Trustpilot's own rules, so any emails, Telegram messages or other documentation showing this would certainly make the situation much more concrete.

And I agree with the broader point that players shouldn't rely solely on a Trustpilot score, or any single review platform, when deciding where to play. This is also one of the reasons why user reviews are not included in the calculation of our Safety Index, as review scores can potentially be influenced in both positive and negative directions.

Thanks for bringing the information to the forum.

Thank you for your response.

Regarding Wazbee, here is a short video providing an overview of the situation

https://youtube.com/shorts/aV-7pwHcBZo?is=Mbe4rhtRMPlCax67

They have just created yet another new profile on Trustpilot, once again using a false address. The address they provided is actually the address of a hotel, which appears to be another attempt to conceal their true identity and create a false impression of legitimacy.

Regarding Royspins, I also have numerous emails offering financial rewards in exchange for leaving a positive review. I can provide these emails as evidence if necessary.

I hope this additional information will help you investigate both cases thoroughly and take the appropriate action.

Kind regards,

Damien

https://ipv4.bgp.he.net/net/104.129.164.0/22?utm_source=chatgpt.com#_dnsrecords

I’m slowly losing all hope here. This whole thing has been dragging on for 1.5 months, and nothing has happened for the last 3 weeks.

​Martina claims she didn’t receive my emails, but as you can see in the screenshot, I sent all my documents weeks ago and even resent them twice.

​Nobody is asking concrete questions, the casino just ignores everything and gets endless time extensions. It’s frustrating beyond belief.

Especially since this should be a simple 2-day case: "the casino accuses me of X, I provide the proof they need, and it’s done." Instead, we’ve been standing in the exact same place for weeks without a single concrete charge

Good luck. I’ve been trying to contact them for two months now. Their support chat is apparently entirely AI-based and systematically redirects me to an email address for their security department, which has not responded to any of my numerous emails since the beginning of June.

This is regarding an unpaid/witheld withdrawal following a win…

In the meantime, they’ve blocked me on the support chat, Facebook and Telegram 🫤, so I suppose they’ve probably blocked my emails as well...

That’s how RoySpins treats its players. I also received a few insults from them on Trustpilot along the way. I kept screenshots of everything. It’s actually quite amusing to see a casino behaving like this.

The emails you mentioned are still useful context, especially if they clearly show that a reward was offered in exchange for a positive review.

I also checked the new Trustpilot profile you mentioned. It currently lists Rue de la Loi 42 in Brussels, and that same address is publicly associated with Smartflats Design – L42. That certainly makes the information worth mentioning for other players reading the forum, although the address alone doesn't tell us who created the Trustpilot profile or whether Wazbee has any connection to it.

This isn't something we would investigate as a separate case on our side, particularly when it concerns reviews or profiles on external platforms such as Trustpilot.

What we can do, though, is keep this kind of information in mind when moderating user reviews submitted here on Casino Guru. We definitely don't want to approve reviews that aren't based on a genuine player experience or that were written because someone was rewarded for posting them.

So thanks for paying attention to things like this and bringing them up. If we notice anything suspicious on our side as well, we'll of course take a closer look at it.

Even though you’re replying to another player, I’ll jump in here as well.

This is actually the first time you’ve mentioned that the casino withheld or refused to pay you some money, so feel free to tell me a bit more about what happened. Why are they refusing to pay you, and what explanation did the casino give you?

Depending on the circumstances, we may be able to help you in some way. So I’d definitely like to understand the situation better first, and if the issue falls within the scope of our complaint process, I may recommend submitting a complaint on our website. I think it would at least be worth trying.

The casinos RoySpins, Wazbee, and Welle are prohibited from being on Trustpilot. I received confirmation of this by email.

Despite this, they continue to create new profiles using other domains, purchased through Namecheap or other domain registrars, for example, and then set up a direct redirect to their casinos.

They are wasting their time, as their profiles are being removed within 24 hours.

As an attachment, you will find an example showing one of these redirects.

At this point, 147 profiles have been removed in a relatively short period of time. This clearly demonstrates the scale of the situation and the repeated attempts to circumvent Trustpilot's enforcement measures.

Martina will certainly look into what might be causing the problem, especially if she hasn’t received any email from you either.

I hope this gets sorted out as soon as possible. From what I can see, the casino still has around two days to respond, and what they provide to Martina, who is handling your complaint, will also be important.

I know it’s not pleasant to wait this long and that the whole situation has been dragging on. Still, I wouldn’t give up at this point. Hopefully, you’re getting closer to an outcome now. You’ve already been patient for quite some time, so please try to give it a little longer and let’s see what the casino responds with.

Alright, but right now we’re talking about the money that hasn’t been paid to you, not about whether the casino keeps creating new accounts on Trustpilot.

I understand why you’re mentioning it, but I don’t think that’s as important at the moment as resolving the issue with your money.

Γεια σας, έχω μια παρόμοια περίπτωση. Κέρδισα 24.000€, έλαβα 4.000€ και μετά ξεκίνησε η επαλήθευση του λογαριασμού... Μετά από 6 ημέρες, δεν έχω λάβει ακόμη κανένα σχόλιο, αλλά ο λογαριασμός μου δεν έχει μπλοκαριστεί ακόμα.

Εντάξει, θα προσπαθήσω να πληρώσω.