RakeBit Casino - γενική συζήτηση (σελίδα 4)

That's great, but is there a reason why you're praising the casino twice and even providing your email address? You don't need to include your email on the forum. Did the casino promise you something in exchange for a good review? 🙂

Γεια σε όλους, θα ήθελα να συστήσω σε όλους να εγγραφούν στο rakebit, για μένα το πιο αξιόπιστο και σοβαρό online καζίνο κρυπτονομισμάτων, με εξαιρετική εξυπηρέτηση και πολλές προσφορές για όλους.

Hello, I would like to ask for your advice regarding an issue 🙏

Are you familiar with the platform Rakebit?

I previously deposited approximately USD 30,000 on this platform. After winning, I was able to withdraw around USD 60,000 without any issues, and I kept part of the profit in the account to continue playing.

Eventually, my account balance reached approximately USD 140,000. When I attempted to withdraw this amount, the casino began delaying the payment.

Their Telegram support repeatedly told me that my account was "under investigation," and this lasted for about 10 days.

After that, I received an official email stating that my account was permanently closed due to an alleged violation of their Terms of Use. As a result, USD 140,000 remains locked in my account and cannot be withdrawn.

My final actual balance was approximately USD 140,000. However, the screenshot I was able to save only shows a balance of USD 129,743.13, as I did not expect my account to be permanently locked and therefore did not capture the exact final amount at that moment.

I only played RNG blackjack (computer-dealt blackjack) and did not participate in any live dealer games.

I did use NordVPN to connect through Japan. This was because blackjack was only accessible from certain regions, and the website itself clearly stated that it is "VPN friendly." I did not attempt to conceal my identity for fraudulent purposes.

Additionally:

I did not create multiple accounts.

I did not engage in collusion.

I did not use third-party software.

I did not participate in any arbitrage group or unfair activity.

I would greatly appreciate any advice on how to proceed in this situation.

Are there any effective complaint channels, regulatory bodies, or public exposure strategies that might help?

If you have any experience or suggestions, I would be sincerely grateful 🙏

Hello, and welcome to the forum. It is understandable that, from your perspective, there must be some sort of explanation and clarity. My colleagues will gladly take a look at the situation because, to be honest, there are no good suggestions; it all depends on why the casino decided that your account did not pass the check in the first place. Certainly, the casino has some reason, but it also needs strong proof to support it. This is usually the part where our dedicated mediators come in. 🙂

So, I see you already lodged one, and I hope to see it fairly resolved.

Thank you for the warm welcome and for looking into my case. I fully agree that strong proof should be required when such a large amount ($140,000) is confiscated. I am fully transparent and ready to cooperate with your mediation team to resolve this fairly. Looking forward to the investigation.

You are welcome, of course. When it comes to the complaint, I spotted that Petra sent you a few questions, which will help her assess the situation and move forward with the case. Do not hesitate to explain your perspective fully; truth be told, the complaint matters the most and hopefully the problem will be sooner, well, less of a problem.