Rajabets Casino - γενική συζήτηση (σελίδα 7)

Thank you, Romi.

Hello Friends,, Rajabets kyc verification issue... I submitted two days ago still it not completed

I played many casino's but none of them are taken not too long for verification... Takes only 24 hours for completing verification... But why this site takes too long to complete verification

Well, it sadly does not very much depends on "why"; the point is that you can expect a delay. 🙁

This is not a very good signal for the players, but such delays do occur. Hold on, try to be patient, cooperate and keep us posted, please. If you can't resolve it in next 12 days, we shall step into that for you.

I have been facing withdrawal issues on Rajabets for the last 13 days. They keep my withdrawal requests pending for several days and then eventually cancel them. Whenever I contact live chat support, they tell me to wait for some more time and claim that the withdrawal will be processed successfully soon. They also repeatedly said that the funds had already been deducted from their bank account and that the delay was caused by temporary bank server issues. However, not a single withdrawal was completed successfully, and all of them were eventually cancelled.

Four days ago, after cancelling all my withdrawal requests, they informed me that I needed to complete verification for my Rajabets account. I submitted all the documents they requested immediately, but my verification has still been pending for the last 4 days without any update.

When I contact live chat support, they do not provide any clear response regarding my withdrawals or verification status. Instead, they encourage me to place more bets and lure me into continuing to gamble by tempting me with the possibility of gaining more winnings rather than resolving my withdrawal issue.

I believe they are intentionally delaying my verification process. It feels like they are waiting for me to continue gambling so that I lose more money. I am concerned that once my balance on Rajabets becomes lower due to further betting losses, they may suddenly approve my account verification without any issues.

User id at casino - Abul608

Hello, I'm glad you came here and filed a complaint, that's exactly what I would have recommended. 

They definitely could have started the verification process sooner, but that didn't happen. Now it's important to focus on it so you can finish it. Definitely don’t gamble with the money, because if you lose it, there’s no going back and you won’t be able to withdraw anything. 

I believe that if this drags on or you’re unable to complete KYC and withdraw your funds, they’ll assist you with it.

I hope this gets resolved soon, and I’m keeping my fingers crossed for you. 🤞🍀

If you have any updates, I’ll be here.

My kyc verification is also not done by rajabets since 36 days they are intentionally delaying kyc verification.

Oh, 36 days is quite a long time for the casino to be reviewing your documents.

Did they explain why the verification has already taken this long, or have they given you no real explanation at all?

I can see that you already have an open complaint and Lucia has contacted the casino, so hopefully they’ll respond and clarify what exactly is causing the delay.

Taking more than a month to complete one verification process definitely doesn’t seem normal to me, so hopefully we’ll find out more through the complaint.

Hii

Dear casinoguru support

Thank you for your response.

However, I would like to ask whether it is really normal for a withdrawal to remain blocked for 38 days and for a verification process to continue for 36 days.

Your reply makes it seem as though this delay is completely normal. After such a long time, do I not have the right to ask the casino why the process is taking so long and request that they handle it more quickly?

I have fully cooperated with every request, submitted all required documents, and patiently waited throughout this process. Therefore, I do not believe it is unreasonable for me to ask for clear explanations regarding these delays.

To be honest, your response makes it seem as though I have done something wrong simply by questioning the excessive delay. I am concerned that responses like this may unintentionally allow the casino to take advantage of the situation and continue delaying this case instead of providing a clear resolution.

I would appreciate it if the focus remained on the unusually long delays and on obtaining a clear update from the casino regarding the completion of my verification and withdrawal process.

I’m not sure whether this reply was meant for the complaint thread or for this forum discussion, but I think there may have been a mix-up.

I believe I made it quite clear that I don’t consider a verification process taking more than a month to be normal. So I think this response may have been intended for a different place or situation.

Σίγουρα δεν θα συνέχιζα να παίζω τώρα. Πρώτα ολοκλήρωσε το KYC και εξασφάλισε την πληρωμή σου και μετά μπορείς να σκεφτείς τα επόμενα βήματα.

Yeah, I would do the same.

Do you have an experience with this casino?

Rajabets casino is total fraud and scam app they are not providing the reason for delay and rejecting your documents and they do not help at all. They simply loot your deposited money. They didn't did my kyc verification since 45 days. My big amount of 2 lakhs is almost gone I think they are not helping at all

I never saw such fraud and helpless support at all they only have one chatbot which gives generic responses. They totally harrassed me mentally.

Please never think of playing or depositing money on such fraud and scam site

I played on several casino apps like sapphirebet zetto and luckystar casino and many more but I have never seen the fraud and scam app like rajabets casino the most worst and third class app.

I understand that this isn’t something any player would want to go through. It’s already been quite a long process.

Unfortunately, the casino seems to be responding rather slowly. Lucia has asked them another specific question, and from what I can see, they still have around two days to respond.

So for now, please don’t give up and try to see the complaint process through. I know the waiting and repeated verification steps can be frustrating, but hopefully you’re getting closer to the end of it now.

I really hope the verification can finally be completed and that you’ll receive your money.

Bro they misguide me everytime and didn't gave the reason for rejection of my documents. It happened four times. For one user after four times they terminated his account.

I can see that you’re still dealing with this together with Lucia. She mentioned that she sent you an email, so make sure to check it and continue with the complaint process from there.

At this point, that’s really the main thing you can do.

I understand that if you feel the casino is misleading you in some way, it can make the whole situation even more frustrating. Still, we need to let the complaint process run its course and go through the situation properly.

Hopefully, it will all end with a positive outcome in the end.