Playzilla Casino - γενική συζήτηση (σελίδα 15)

I would just like to mention that I do not fully understand the matter anymore. The thing is that the only complaint I can see in your profile was resolved. I concluded you found the casino's response not to your liking, but as long as the matter was resolved back then, it actually proved that the casino cared and resolved the problem with the assistance of the mediator. Therefore, the Safety Index reflects that. Maybe it's not that clear, so this is precisely how complaints affect the ratings. Unresolved cases lead to consequences, while resolved cases show that the casino is willing to address problems and pay the money.

Weak license is included in the Safety Index as well, but it's not such a big deal, especially if the casino cooperates with players' complaints. Honestly, almost every offshore license is weak, so we count more on how the casino is generally cooperative. This factor also kind of rules out reviews on Trustpilot; it's a source we cannot verify and from our own experiences, it lacks transparency. We do not want to include that in our own ratings.

Best of luck with what you plan to do next, of course.

Σας ευχαριστώ για τα σχόλιά σας.

Ωστόσο, θα ήθελα να διευκρινίσω ένα κρίσιμο σημείο: Το παράπονο δεν επιλύθηκε ποτέ . Απλώς το σημείωσα ο ίδιος ως «επιλυμένο» επειδή όλη η διαδικασία έγινε πολύ αγχωτική και εξαντλητική για μεγάλο χρονικό διάστημα και δεν είχα πλέον την ενέργεια να τη συνεχίσω. Επομένως, αυτή η σήμανση δεν πρέπει σε καμία περίπτωση να ερμηνευτεί ως απόδειξη ότι το καζίνο έλυσε το πρόβλημα ή παρείχε δίκαιη αποζημίωση.

Με εκτίμηση

Now I see, thank you for clearing it up. The thing is that at least for the complaint team, "resolved" means "resolved," so I understand the motivation behind that call, but it actually does not help when the matter remains unresolved. Don't you think? Every player who opts for this complaint closure is supposed to be asked whether the situation has truly been resolved—to double-check and avoid such situations.

So, if the matter is still ongoing, I suggest reopening the case. Talking about it here on the forum won't help resolve it after all.

Δεν θα ανοίξω ξανά τη διαδικασία έφεσης.

Με όλο τον σεβασμό: Όσον αφορά τα όρια πληρωμών, είχα επίσης την εντύπωση ότι το Casino Guru είχε υιοθετήσει τη θέση του καζίνο, παρόλο που απέδειξα σαφώς ότι τα όρια πληρωμών στη συνέχεια άλλαξαν και επιδεινώθηκαν εις βάρος μου.

Επιπλέον, σας έστειλα ένα πλήρες χρονοδιάγραμμα με όλα τα δικαιολογητικά έγγραφα μέσω email. Αυτή η ολοκληρωμένη τεκμηρίωση αγνοήθηκε εντελώς. Αντίθετα, κατά την άποψή μου, αγνοήθηκαν εντελώς τα ουσιώδη σημεία και τα αποδεικτικά στοιχεία.

Επιπλέον, δυσκολεύομαι να πάρω στα σοβαρά μια εταιρεία όπως το Playzilla Casino , η οποία κατά τη γνώμη μου παραβιάζει τους δικούς της όρους και προϋποθέσεις και δεν τους τηρεί με συνέπεια.

Για αυτούς τους λόγους, δεν βλέπω κανένα λόγο να ανοίξουμε ξανά τις διαδικασίες. Για τον ίδιο λόγο, δυστυχώς δεν μπόρεσα να αφήσω μια θετική κριτική για το Casino Guru στο Trustpilot.

Hey guys,

I requested a withdrawal of 150€ more than 10 days ago and still nothing. The support just sent me their Terms and Conditions saying they can delay for verification.

I’m really pissed off – won the money and can’t get it out. Has anyone had a similar issue with this bookmaker? Any tips how to speed it up?

Thanks.

Ok, it's your call, just as was said and I respect that the complaint process can become a time-consuming black hole.

It's just sad to see that the points were not resolved to your liking; you still feel the need to complain on the forum, spending energy here, yet leaving the complaint as resolved due to your previous decision. We could eventually improve the outcome. Yet, ok then. No further action. Complaint marked as resolved.

Thank you for your efforts with Trustpilot and no need to worry. we know that our rating there is ok.

Hello, I guess others have experienced this as well, but it's difficult to hear that they can deliberately delay the KYC. Could you perhaps show the precise wording?

What did support tell you exactly?

It could still be a different scenario. In any case, my colleagues will do their best to help out if the casino doesn't pay out within the full 14-day timeline, and it seems the time is getting short.