Of course, I understand that this temporary state when we wait for complaints to get resolved or unresolved feels a bit odd, but until undoubtedly proven that the casino is not playing it fairly, the safety index won't change.
"If the complaint is justified and we are unable to resolve it, it is closed and categorized as being 'unresolved'. This happens when the casino either does not respond to us or refuses to do what we consider to be fair in that specific situation. You will not get your desired outcome but the complaint will be saved in our system, the casino will be punished with a lower rating from us and our review of the casino will warn other players of what happened. What's more, if the casino wants to improve its rating in the future, it will be forced to address the complaint, so there is a chance that your complaint will be resolved at a later date."
Since the casino does not have a perfect Safety Index, it is not recommended, it just says "above the average", which may be changed based on the ongoing complaints. We have that covered, just need real proof. So, if you are aware of any other players experiencing issues in this casino, please send them here to complain.
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