OnlySpins Casino - γενική συζήτηση (σελίδα 5)

nah I am not playing cause what is the pointing winning more if they do not pay winnings.

If they pay me in full in a decent time I might think to play again.

I won 14k in other site and i got payed in 2 hours in full.

Having 800 daily withdraw limit is for people who play 20 euros on 20p spins and they get bonuses and lose it all.

I'm glad you were at least able to get your money right away somewhere else. That's why I wouldn't play at several casinos at once, but would stick with the ones that offer the kind of peace of mind you describe.

Of course, I believe you'll get your money as soon as possible, though I can't guarantee it. 

As for the limits, I’d probably check those right at the start. Many casinos work the way you described, with a daily limit of around 500–1,000.

I said I am not playing and played with a friend and won even more.

I am never getting paid lol

There’s no need to jump to conclusions. I’d wait and see; if you have an open complaint with us, we’ll try to help if something goes wrong. 

Its been 6 days now and neither of my withdrawals are processed and they reasure me with email that is just busy and they are is no issues.

Should I get reassured they just busy or is something fishy?

Ναι, θα σε πληρώσουν. Απλώς έχεις δίκιο, είναι πολύ αργό. Τους πήρε έναν μήνα ή και περισσότερο για να εγκρίνουν την ανάκλησή μου. Υπέβαλα καταγγελία εδώ, αλλά και στην επίσημη ιστοσελίδα της Επιτροπής Παιγνίων Tobique (του κατόχου της άδειας που λειτουργεί το καζίνο).

I took them 1 month to complete 1 withdrawal?

Well, basically, yes.

As long as there’s a delay, you can’t speed things up—and neither can we. I know waiting is unpleasant, but at this casino, you’ll probably just have to deal with it.

Of course, if it takes an unreasonably long time, our team will do its best to assist you, as I’ve already told you.🙂

Thanks a lot for reply.

I just want state how they unprofessional they are at this point.

I guess I need to be patient with them and just dont play there ecer again for my peace of mind.

That's right, I think you've got it perfectly.

I'd like to assure you that you'll get the money as soon as possible, but no one here can influence that. However, I'm confident you'll receive it. 😉

Καλημέρα,

Περιμένω την πληρωμή μου εδώ και 14 ημέρες. Η συνομιλία υποστήριξης αναφέρει εδώ και 14 ημέρες ότι υπάρχουν καθυστερήσεις. Πότε μπορεί να περιμένει ένας πελάτης να την λάβει; Μου είπαν ότι η διαδικασία κλιμακώθηκε κατά προτεραιότητα, αλλά δεν υπάρχει καμία ένδειξη ότι αυτό θα συμβεί. Ζητώ άμεση επεξεργασία.

Hi, if the casino is delaying the payout, there must be a reason for it. They didn’t give you any specific details, did they? 14 days is exactly the same amount of time we give casinos to pay out players, and from what I’ve seen, you’ve opened a complaint, which was a good move. We’ll try to help you with that.

If I may ask a few more questions, is this your first withdrawal from this casino? Did you need to verify your account, or have you already done that?

Γεια σας, ναι, έκανα ήδη ανάληψη 300€ πριν από μερικές εβδομάδες. Η επαλήθευση δεν είναι δυνατή στον ιστότοπο. Είναι δυνατή μόνο εάν σας ζητηθεί ρητά. Αυτό δεν έχει συμβεί ακόμα. Η συνομιλία λέει ότι όλα φαίνονται καλά. Μιλούν για τεχνικά προβλήματα, καθυστερήσεις ή απλώς χρειάζονται υπομονή... τώρα έχουν περάσει 16 ημέρες και δεν έχει συμβεί τίποτα.

Well, after about 16 days, I would have expected this to be resolved, but as we can see, that doesn't seem to be the case. However, if you’ve received money before, I believe you’ll get it again. The question is when.

As for verification, if you don’t have to do it, that’s fine. The important thing right now is that you’ll need to be patient, and our team will be here to assist you.

Και βοηθούν σε αυτό ή όχι;

Well, if you think our team can help, we’ll definitely do our best. Once we’ve gathered all the necessary information from you, we’ll contact the casino, so we’ll do everything we can to assist you.

However, I can’t predict what the outcome will be.

Παρακαλώ βοηθήστε!

In the top-right corner, there's a timer showing how much time the other side has to respond. You have to be patient.

Τα χρήματα έφτασαν σήμερα μετά από 19 ημέρες.

I'd say it was a long wait, but I'm glad you got your money.

I hope there won't be another experience like that and that everything will go faster and be more pleasant from now on.🙂