Hi, I can see that you’ve had quite a turbulent period with this casino. Just to clarify and make sure I understood everything correctly: the withdrawal you made at the casino did arrive in your account, correct? So you did receive the money?
I can also see that they closed your account, and you’re saying that you never asked them to do so, while they claim that you did. If you had a zero balance, then it’s generally okay for a casino to close your account, as they can do so without necessarily having to notify you in advance. Of course, it’s always better to know why they decided to do it. Some casinos simply don’t want to continue providing their services to certain players, so they may decide to close their accounts.
I’d just like to know how the situation actually stands and whether I understood everything correctly.
As for the bonuses, I can also see that they haven’t been particularly helpful in your case. Still, I hope the situation can somehow be resolved. If it can’t, I’d probably move on from this casino and stop playing there.
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