Κατανοώ αυτήν την πρόσθετη επαλήθευση και ότι συμμορφώνεστε αυστηρά με το KYC, αλλά γιατί αποκλείστηκε ο λογαριασμός; Η διατύπωση, σε σχέση με τις αυξανόμενες περιπτώσεις απάτης στο Διαδίκτυο, δεν μου είναι καθόλου σαφής.
Και τι είδους έλεγχος είναι αυτός, επιπλέον, όταν μου λένε σήμερα στο chat ότι πρέπει να περιμένω μια εβδομάδα, ή ίσως και παραπάνω, ή για όλα φταίει το 16.73 LTC, το οποίο κέρδισα
Maybe the casino representative will update us here on the forum. I'd like to say that generally, a verification call or other version of additional verification is made to clear out any flags or doubts associated with the account or gameplay.
I'm convinced casino employees would explain far better than me.
May I suggest using the reply button next time you are about to address the casino representative? That should ensure both sides stay in touch.
Κατανοώ αυτήν την πρόσθετη επαλήθευση και ότι συμμορφώνεστε αυστηρά με το KYC, αλλά γιατί αποκλείστηκε ο λογαριασμός; Η διατύπωση, σε σχέση με τις αυξανόμενες περιπτώσεις απάτης στο Διαδίκτυο, δεν μου είναι καθόλου σαφής.
Could you perhaps share the statement you've got?
Sadly, I do not fully comprehend the meaning, I only understand you are a bit confused regarding the account closure and the reason behind this.
Let's try to clear that out together.
I have to correct what I said earlier. This casino is really fair and the customer support is beyond amazing. I will continue being a customer - also, love the fact they have Gamomat games. Small minus for the withdrawal times (roughly 5 hours), but otherwise pretty good.
Hey there!
How about writing a user review? ...I'm sure the casino would appreciate that. 🙂
https://casino.guru/user-reviews
😜
Hello Radka. I saw this casino on guru's website. I saw good reviews. I made a deposit, and took the cryptobonus. I successfully unscrewed it, and the account became 16.73LTC.I uploaded the documents for verification, the next day I received a notification in the mail that my account was verified, then I received another letter that my account was put on additional verification,.
They asked me to upload another document confirming my identity, then they asked me to upload a selfie with a passport and a piece of paper with numbers, then they asked me to upload a selfie with a second document and a piece of paper with numbers, then they blocked my account, and asked for a video selfie, I sent it all to them, yesterday I wrote to the technical support.
When the additional check ends, they said to wait a week or maybe more
My English is not very good, I have registered at several casinos that I saw on the guru's website, and there have never been any problems with verification, this is the first casino that, under the guise of KYS, does not want to pay winnings
Dear dmitry87,
Please be aware that we always adhere to our casino's Terms & Conditions. As we mentioned previously, in line with our KYC policies, we have the right to ask for more documents. This is all part of our efforts to keep things secure and prevent any illegal money activities. Let us assure you that we are glad to withdraw your winnings and never intentionally delay them.
Please note that as soon as all additional documents are provided and the Verification process is done, we will reach you via email.
We appreciate your understanding!
Best regards,
LionSpin team
Σήμερα συμπληρώνονται 7 μέρες από τη νίκη μου. Σήμερα έλαβα με ταχυδρομείο τις ακόλουθες ευχές σας, ένα συμβόλαιο για έναν αριθμό τηλεφώνου (σας το έστειλα), καθώς και ένα έγγραφο για την επίσημη απασχόλησή μου, αλλά δεν εργάζομαι, όλο το εισόδημά μου είναι μια πιστωτική κάρτα και εξοικονόμηση κρυπτονομισμάτων, σας το περιέγραψα, υποσχεθήκατε να σκεφτείτε και να απαντήσετε σε λίγες μέρες.
You know, casinos need to be 100% sure all is good and in accordance with its policies, I suggest you wait for an update.
Do I understand correctly that the source of income seems to be the issue? Just guessing based on your reply.
Your English is good, by the way - don't worry about that!
Hi , Radka.The source of income and the contract with the mobile operator was requested today, earlier I had already provided a bunch of other information, a passport, another identity document, a selfie with several documents, a video of myself, but my account was never unblocked
I made the deposit not by bank transfer, not by bank card, but with the help of a crypto wallet, the deposit was only $ 100, and now there is so much fuss because of them, I managed to win☹️☹️☹️, but I do not feel joy
Well, that's a hell of a bunch of docs, I agree. Thanks for sorting the situation for me.
I empathize with you, and given such a vague explanation by the casino representative a couple of days ago, I feel there must be something worth investigating - don't ask me what, I have no clue what that might be...🙁
Obviously, we need to wait, yet submitting a complaint here on Casino Guru may be an additional step worth taking.
Have you heard about free complaints? Try out this guide:
https://casino.guru/complaint-resolution-instructions
Let me know what you think about that idea, please.
Hello Radka. I wrote to the casino today, they replied that my documents are still being considered. And about the complaint, I have already written it on the latestcasinobonuses website, but the casino representative did not respond, the complaint is in the process of closing, as unresolved.
I will wait a couple of days, if the casino does not write anything, I will file a complaint on the guru website, here I see a representative of the Lionspin casino.
Hello!
Agreed - though I'm sorry to see the first complaint probably went in vain. Well, let's be positive! I'll be here for updates!
The casino is silent as a fish, the account is not unlocked☹️😤😡🤣
Dear dmitry87,
We completely empathize with your frustration. Nevertheless, please be aware that the document you've submitted is currently undergoing verification by our dedicated department. Please rest assured that we're making every effort to expedite all procedures.
Please be informed that as soon as the Verification process concludes, we will promptly reach out to you.
In case of additional questions, please feel free to contact us any time, we are happy to answer all of your questions!
Best regards,
LionSpin team
Hi, I'm waiting, there are no other options, just waiting☹️☹️☹️🤔😂
I understand your disappointment, but a response from the casino can be at least a little reassuring in this case and help you to think positively. Even though it has been dragging on for a longer time, this process is also very important for the casinos, so as you said, it is necessary to be patient for a while.
I firmly believe that everything will turn out well. 🙂✌
Hi Jaro, when the casino checks the documents for 2 weeks, and during these 2 weeks it requires more and more new documents, it is puzzling.I am sure that it's not about my personality, as such, that I am me, it's about something else, I don't want to voice my thoughts, I don't have confirmation, so I can only wait! I'm waiting😂
Δωρεάν επαγγελματικά εκπαιδευτικά μαθήματα για υπαλλήλους online καζίνο, με στόχο τις καλύτερες πρακτικές του κλάδου, τη βελτίωση της εμπειρίας των παικτών, και τη δίκαιη προσέγγιση στα τυχερά παιχνίδια.
Μια πρωτοβουλία που ξεκινήσαμε με στόχο τη δημιουργία ενός συστήματος καθολικού αυτο-αποκλεισμού, που θα επιτρέπει στους ευάλωτους παίκτες να μπλοκάρουν την πρόσβασή τους σε όλες τις ευκαιρίες online τυχερών παιχνιδιών.
Μια πλατφόρμα που έχει δημιουργηθεί για να επιδείξει όλες μας τις προσπάθειες που στοχεύουν στην πραγματοποίηση του οράματος ενός πιο ασφαλούς και πιο διαφανούς κλάδου τυχερών παιχνιδιών.
Ένα φιλόδοξο έργο στόχος του οποίου είναι να τιμήσει τις μεγαλύτερες και πιο υπεύθυνες εταιρείες στον κλάδο των online τυχερών παιχνιδιών και να τους αποδώσει την αναγνώριση που αξίζουν.
