Okay, first of all, calm down, please. Try to communicate in a constructive way. Imagine that I have never heard about you and thus I have no idea what has happened, and the way you present information is not very helpful, especially for you. But I want to help out because this is what we do here.
I can't reopen a complaint for you; that's a fact. Additionally, from your description, I have no idea whether the issue is supposed to be an event after the complaint closure or related to that. Please sit down and think about what you want to say. If the issue is new, file a new complaint. If it isn't, use the reopen button in the complaint.
As you can see, there is a way to proceed further; it just needs a calm head and following the necessary steps.
Thank you.





