I recently opened what I thought was a new account on Instaspin casino. I took £100 yo to £540 so decided to withdraw £400. Done all my verification to then be told that my account would be closed and only the £100 refunded due to me already having had an account that had been closed. I used all the same details name, date of birth, address and phone number when signing up so I didn’t manipulate any details. Does anybody know if I have a case to receive my full balance?
i have argued with them that had I lost the initial £100 deposit then that would not have been refunded but they keep avoiding that point in out messages!
If anybody know what steps I can take in perusing this then please let me know, thanks
Hi, the important thing in this case is whether you are aware that you had another account there that was closed and whether this is true. The other thing I'm wondering is why did you close it?
If you had an account there and you created another one, you can be glad that you got a refund and they didn't take everything because that is often a violation of casino rules.
But I won't jump the gun and I'd rather have it explained to me.
