IceCasino - γενική συζήτηση (σελίδα 31)

Το είχα στο όνομά μου ως Paulo και εγκρίθηκε από αυτούς, ο λογαριασμός επαληθεύτηκε... Είχα κάνει αναλήψεις και στο παρελθόν και δεν υπήρξαν ποτέ προβλήματα.

Τώρα δέχτηκα τα 5.000.000 ευρώ, αλλά όταν πήγα να κάνω ανάληψη δεν λειτούργησε επειδή έλεγε ότι θα έπρεπε να στοιχηματίσω με αυτό το ποσό άνω των 10.000 ευρώ, με άλλα λόγια με εξαπάτησαν ξανά...

Δεν θέλουν να πληρώσουν και έχω μια απόδειξη όπου παραδέχονται ότι δεν το έλεγξαν σωστά.

Το όνομά μου ήταν εκεί αλλά δεν ήταν πλήρες, λένε.

You mean that you didn't fill out your surname, right?

Ναι, αλλά το ενέκριναν με αυτόν τον τρόπο. Είχα ήδη κάνει αναλήψεις με τον λογαριασμό μου με αυτόν τον τρόπο, ευχαριστώ.

Yeah. I'm asking just to know exactly what happened.

If you'd like to ask our complaint team to intervene, you need to file a complaint here and explain everything well.

What do you say? Will you go for it?

Τι πρέπει να κάνω τότε; Υπάρχει κάποιο κόστος για την αντιστροφή της κατάστασης;

If we don't get in touch with the casino, we won't be able to tell what can be done, actually.

So, you need to start by submitting the complaint.

Εντάξει, θα το κάνω, μετά θα πρέπει να το συμπληρώσω

Όταν υποβάλλω καταγγελία, το εν λόγω καζίνο δεν εμφανίζεται εκεί για να επιλέξω το Ice casino.

No worries at all. Please choose any casino from the list and explain well to which casino it really belongs.

My colleagues will fix it for you.

Έχω ήδη παραπονεθεί

I see it. Your complaint will be reviewed soon by one of our first responders, and you will be notified about what to do next.

Το Ice Casino απάντησε ότι δεν πρόκειται να πω τίποτα μέχρι να μιλήσεις. Έχω δώσει όλα όσα αποδεικνύουν ότι έχω δίκιο. Θα περιμένω.

Hey, thats impressive, so how about saying the positives aloud? 🙂

Don't hesitate to name anything you find good or not good; tell the whole experience, this is the right place.

Why are you guys removing my reviews and can you please explain to us why they deserve a 9.8/10 score when huge casinos like Stake etc have way lower ?

Your review was not accepted because it is not a review. These are your general opinions and observations, plus the other half was about how the casino pays for a good review on our website and how it is not possible that they have the Safety Index that they have. What's more, the casino is not obliged to ask players whether they are addicted or similar. If they did that with every player they have, they would probably need quite a lot of people for it.

I am sorry, of course, that you found yourself in such a situation and that you fell into something that is certainly not pleasant. However, it is your duty to notify the casino about it and insist that they self exclude you if you have a gambling addiction. What you consider to be something the casino should have asked about, whether something was wrong, the casino does not have to see that way at all, and for them the warning signal may be something completely different.

So, when your review is based on a review of the casino, its negatives and positives, and not on general statements where you also bring us into it, then I can look at it again. You also had an open complaint connected to the review, and that is another reason why it was rejected. With an associated complaint that was rejected, the user review is, in most cases, rejected as well. Not always, but it is often like that.

As for the Safety Index, the casino does not have a single complaint that has not been resolved. It is attentive to our complaint resolvers, and whatever case they deal with is usually resolved. So that is the reason why they have such a high Safety Index.