Hugewin Casino - γενική συζήτηση (σελίδα 2)

I got this answer:

Your account was closed by risk department.

No reason was given for this decision.

How long is this happening for? When exactly have you requested your withdrawal, if I may ask?

It all started on Sunday. I didn't order a withdrawal. I was logged out of my account and couldn't log in again. I received information that the account was blocked for 48 hours and then that it was closed permanently.

If you haven't been given any reason why this happened and you have the money and you don't think you have done anything wrong or violated anything, then I would recommend filing a complaint. 

It is important that our team investigates what happened and without some concrete answers we would just be digging. So I would definitely go ahead and open a complaint. 

What do you think? 🤔

they stole me 5009$ and closed my account

Hey, what specifically happened please ? Why the casino took your money and closed your account, could you describe it ? I'm sure that would be helpful and we'll see if we can help you. 

I'll be waiting for your answer. 

Αυτό το καζίνο είναι μια πραγματική απάτη. Έκλεισαν τον λογαριασμό μου χωρίς λόγο και έκλεψαν πάνω από $2000. Θέλω να προειδοποιήσω όλους τους παίκτες για να μην γίνουν θύματα αυτών των κλεφτών από τον hugowin. Μην επαναλάβετε τα λάθη μου και μην το παίξετε hugowin

Οκ, ευχαριστώ πολύ που με ενημέρωσες για να μην μπω εδώ.

This sounds like a very unpleasant situation, really. I hope our complaint team will be able to help you with this issue. Speaking of which, could you please update your complaint whenever possible? Some additional information is needed there.

Did the casino close your account after you tried to withdraw, perhaps?

Just an update to my situation. Through the help of the complaint resolution reps here, Hugewin honored the deposit I made and credited my account. I was then able to withdrawal 5x the amount earlier today. And with the change from that, I just submitted a second withdrawal for the same amount (now 10x my deposit). The first withdrawal was already received, so I don't anticipate any issues with the second. So, besides my initial issue with my deposit, my experience with Hugewin has been pretty darn good.

So I'm glad your opinion is like that, I'm honestly happy for every player who has a good experience. Of course sometimes difficulties accompany it, as in your case, but if in the end it's like this, I'm thrilled. I hope that just like the first withdrawal, you will get the second one and everything will go smoothly. Be sure to let me know when the money lands in your account. 

By the way, will you continue to play here ? 🙂

Yes, money was received. And, yes, I have continued playing with no issues so far.

That is really great, thank you for the update. What about writing a review for this casino describing your experience? It could be really helpful for others. Here's the link.😉

i updated my review the same day 😉

Hello again. I have checked out your UR and found out that due to your complaint pending at that time, it was mistakenly rejected when the complaint got resolved. I will make sure to fix it right away an approve your user review.

Also if you'd like to edit or update some of your reviews in the future, you can easily do so thru the "edit review" feature.😉

Thank you for your understanding. Have a great day.

What is wrong with your complaint specialist? Peter for the past week responded for 4 complaint for the whole week. So he spend like 15 minutes for the whole working week. Is it ok?

Αν δεν λύσουν τίποτα, απλώς υποστηρίζουν τα καζίνο και υποστηρίζουν την κλοπή οικονομικών δεδομένων.

The whole complaint team handles hundreds of complaints every day, and they take their job really seriously and try to help out with every case in the best possible way. Of course, we are all just humans, right? So please have some patience, and your case will be handled in the same individual way as others.

Sorry, I really do not get the point of your message. Do you need some help from us, perhaps?🤔

Όχι, ευχαριστώ, υποστηρίξατε ήδη το καζίνο rushbet για να διατηρήσω τα οικονομικά μου που ζητούσα για ανάληψη και δεν θέλατε να μου τα δώσετε αν δεν έδινα τα οικονομικά μου στοιχεία εδώ στο Μεξικό, ένα άτομο που προσπαθεί να λάβει οικονομικά στοιχεία από άλλος τιμωρείται με φυλάκιση. άτομο και με τη στάση στην οποία βάζουν τον εαυτό τους που λέγεται εκβιασμός και θεωρείται σοβαρή και αν δεν τους άρεσε το σχόλιό μου είπα μόνο την αλήθεια χωρίς να δώσω το όνομα του συντρόφου τους που εκτός από το ότι με αποκαλεί γυναίκα όταν είμαι φίλε, η απόφαση ήταν να του δώσω την απόφαση υπέρ του καζίνο, γι' αυτό έκανα αυτό το σχόλιο