Gransino Casino - γενική συζήτηση (σελίδα 4)

I understand your frustration. I'd say this is not over yet.

Hello, I won €7,500 at Gransino. I am trying to withdraw €500 per day. I have withdrawals pending for 14 days. Do you think there is still a chance I will be able to withdraw them? 

Do you have any information from the casino about such a delay, though?

Is your account already verified there?

If you'd like some help from our complaint team, you should definitely file a complaint here so we can intervene in your case and try to find out what is going on and why it is taking this long.

What do you say?

Το Gransino απλώς αργεί πολύ να πληρώσει, ή δεν πληρώνει καθόλου, η ίδια η ιστοσελίδα και ο αριθμός των παιχνιδιών είναι πολλά. Αλλά το να καταθέτεις σε δευτερόλεπτα και μετά να μπορείς να κάνεις ανάληψη μόνο 500 ευρώ είναι απαίσιο. Κάνω ανάληψη στη Skrill από τις 20 Απριλίου, και σήμερα, 26 Απριλίου, ακόμα δεν έχουν πληρώσει... Λένε ότι το τακτοποιούν, αλλά δεν το κάνουν. Είμαι απογοητευμένος με το Gransino. Αν δεν μπορώ να κάνω ανάληψη 120 ευρώ, φανταστείτε πόσα περισσότερα μπορώ να κάνω ανάληψη.

Is your account already verified there, and have you ever withdrawn from this casino before, please?

Usually, if the verification is needed, it may take a little bit longer, you know.

Το τακτοποίησαν σήμερα, αλλά 7 με 8 μέρες για να το παραλάβει η Skrill είναι πολύς χρόνος αναμονής, όταν λένε 3 με 4 μέρες.

It surely is understandable that you feel this way.

I am glad, though, that you got paid.

If you'd like to write a review about this casino to inform others about your experience, you can do so here at any time.

My question now is if you will still play there after this wait? 🤔

I won a jackpot and had my winnings at 127k, life changing experience I will never forget the feeling. Until I tried to make a withdrawal, 3k per day withdrawals was my limit due to my "VIP status" up until this win. Gransino reduced it to an £800 withdrawal and blocked further withdrawals wanting verification, numerous withdrawals for the past 2 years were fine no verification was required, my VIP manager who is supposed to be 24/7 via email would not respond the live chat would not work. I wanted to speak to someone for help and discuss how fortunate I was but the treatment sheer disregard for my mental state is a disgrace. Someone with a bad gambling addiction like myself should not have been ignored knowing full well the it was probably gonna be lost, and yes within 48/72 hours I lost it all played it down while getting no help never mind a reply from my VIP manager or anyone an grancasino, it took 3 days to get the £800 withdrawal and half of it went back to you. Absolute disgrace what yous have done and I am making it my mission to publicise this and show the casino gambling world what yous really are!

Hi, based on what you’re describing, it sounds like a blessing in disguise. You say you won a large sum, so I’d say it’s normal for the casino to request verification even if you’ve never done it before. It’s quite common. 

What strikes me, though, is that you mention some kind of gambling addiction. So do you have any proof or evidence that the casino was already aware of this beforehand, or what specifically made you want to contact them? You know, if someone doesn’t respond within a day and you decide to just give up on the whole thing—unfortunately, even though I understand how hard that is—that’s not the casino’s fault.