Έχω ζητήσει αρκετές αναλήψεις από αυτό το καζίνο σήμερα και τις τελευταίες ημέρες. Έλαβα τις τρεις πρώτες πληρωμές. Χθες το καζίνο μου έστειλε ένα email ζητώντας μου να βγάλω μια selfie του εαυτού μου με το διαβατήριό μου στο χέρι και ένα κομμάτι χαρτί με γραμμένη την ημερομηνία. Σήμερα το καζίνο μου στέλνει ξανά email και αυτή τη φορά πρέπει να κάνω ένα βίντεο με το διαβατήριο στο οποίο λέω προκαθορισμένα πράγματα και να τους τα στείλω. Θα ήθελα να μάθω αν αυτό είναι φυσιολογικό; Με κρατούν για να καθυστερήσω την πληρωμή μου; Έχω ένα κακό προαίσθημα για αυτό και θέλω να ακούσω τις εμπειρίες σας.
Thank you for your valuable feedback!
We regret that you have had such a negative experience with GoSpin as we always strive to improve and make your stay in our casino as comfortable as possible!
Please be aware that the verification process is a standard KYC procedure, which is necessary to ensure the safety of our Players and ourselves. Please note that all the documents are reviewed by the responsible department on an individual basis and according to our T&C, we have the right to request additional documents for security purposes.
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A 100% bonus up to 7500$ AUD, but max cashout is 2k euro ? that sounds retarded. That means if I deposited the max amount to play with 15k, the most I could cash out would be 2k euro ?.
Am I reading that correctly ?
Dear scottM!
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Nice experience playing here.
Hi, if you are interested you can describe more. Maybe it would be beneficial for other players as well.
What did you like the most ? Did you manage to withdraw any money from the casino ? 🙂
Sure, but the max cashout should be a multiple of the bonus amount, not a fixed amount. If I have to wager 7500 euro 30 times, and when I complete it I can only withdraw less than 1/3 of my deposit, it's rather pointless. Cashout should be 5 or 10 times the bonus amount as a minimum.
Thank you for your attention to our casino and your important observation regarding the rules of our bonus offer. We fully understand your desire to have maximum freedom when withdrawing winnings; however, allow us to explain the rationale behind the established rules.
First and foremost, we would like to emphasize that our casino aims to ensure fairness and protect the interests of all our Players. The setting of a maximum withdrawal amount is aimed at minimizing risks and ensuring the financial stability of our operations. This allows us to offer generous bonuses and promotions while maintaining the stability of our platform.
We are always open to discussing potential improvements and changes to our rules to better meet the needs of our Players. Your feedback is highly valued, and we are ready to consider all arguments and proposals aimed at enhancing the gaming experience.
Thank you for your understanding and patience. We hope for your continued cooperation with us and wish you good luck in your games!
I understand it is a risk management measure, what I am saying is that its borderline dishonest to advertise a 7500 match bonus when the result of completing the massive playthrough requirements, would be that you are allowed to withdraw 26% of what you deposited. In my humble Opinion, you either need to reduce the max bonus amount to 500 to 1000, or change the withdraw policy to accomodate high rollers so that there is actually a point in having the bonus in the first place.
Μετά την πρώτη επιτυχημένη διαδικασία KYC, επιχείρησα αναλήψεις. Βρίσκονται σε λειτουργία "Αναμονή". Αργότερα, έλαβα ένα αίτημα μέσω email να στείλω διαφορετικές selfies. Αδέξιος. Τότε το βίντεο έπρεπε να σταλεί μόνο του. Σούπερ άβολο. Η επεξεργασία διήρκεσε 5 ημέρες μετά το βίντεο και καμία απάντηση. Απόπειρες απόσυρσης έγιναν πριν από περισσότερο από μία εβδομάδα. Ποιο είναι το επόμενο? Εμπειρίες;
Thank you for sharing your concerns with us! Your feedback is highly valued by us!
Please be informed that according to our T&C, the Verification department has the right to request additional documents for the KYC procedure. It is standard procedure to ensure the safety of our players and ourselves. All provided documents/videos are reviewed on an individual basis and according to the rules of our casino.
Since we are a fully licensed Curasao-Casino you can be sure that all deserved winnings will be paid accordingly to our T&C.
If you have any additional questions, don't hesitate to contact us at any time.
We are glad to help you!
Kind regards,
GoSpin team
Είναι ωραίο πόσο γρήγορα απαντάς σε αυτό το φόρουμ, ενώ η απάντηση σε email και έγγραφα είναι αργή. Κατανοώ την επιθεώρηση, αλλά νομίζω ότι θα ήταν λογικό να γίνονται οι έλεγχοι πιο γρήγορα και να μην ζητάμε νέα στοιχεία κάθε εβδομάδα. Ακούγεται σαν παράταση της πληρωμής των χρημάτων και άδικο για τον πελάτη, και εγείρει αμφιβολίες για το εάν τα πράγματα θα φροντιστούν καθόλου.
Στη συνέχεια, ζητείται συμβολαιογραφικό έγγραφο από το διαβατήριο.
Καταφέρατε να αποσύρετε τα χρήματά σας από εδώ;
Please use the "reply" button whenever you'd like to get your message to someone particular, so the person can get notified.
Anyway, were you able to provide that document, yet?
I have reserved the first free time for the notary, which was possible, and am going to get the document in question. I really hope it's a safety measure and all my effort and waiting is not in vain. I heard that the processing of the notary's document at the casino in question could take a month. Is it reasonable anymore on top of this?
We give casinos 14 days to resolve the verification, I think a month to check one document would be quite enough. I understand that the casino has to take this process seriously because it is important, but on the other hand it shouldn't take too long either. If this is the case and you still have problems, you can submit a complaint with us and our team will try to help you.
But for now, I would wait to see what happens with the document you sent in and make sure you give us an update on whether it was in order and whether you are verified or not.
Fingers crossed 🤞
Σας ευχαριστώ για το σχόλιό σας και την προθυμία σας να βοηθήσετε. Αύριο θα στείλω το έγγραφο του συμβολαιογράφου και θα επανέλθω για το πώς πάει.
Sure, so we'll wait to see if the casino accepts it or not.
For now, good luck. ☘️👍
Δωρεάν επαγγελματικά εκπαιδευτικά μαθήματα για υπαλλήλους online καζίνο, με στόχο τις καλύτερες πρακτικές του κλάδου, τη βελτίωση της εμπειρίας των παικτών, και τη δίκαιη προσέγγιση στα τυχερά παιχνίδια.
Μια πρωτοβουλία που ξεκινήσαμε με στόχο τη δημιουργία ενός συστήματος καθολικού αυτο-αποκλεισμού, που θα επιτρέπει στους ευάλωτους παίκτες να μπλοκάρουν την πρόσβασή τους σε όλες τις ευκαιρίες online τυχερών παιχνιδιών.
Μια πλατφόρμα που έχει δημιουργηθεί για να επιδείξει όλες μας τις προσπάθειες που στοχεύουν στην πραγματοποίηση του οράματος ενός πιο ασφαλούς και πιο διαφανούς κλάδου τυχερών παιχνιδιών.
Ένα φιλόδοξο έργο στόχος του οποίου είναι να τιμήσει τις μεγαλύτερες και πιο υπεύθυνες εταιρείες στον κλάδο των online τυχερών παιχνιδιών και να τους αποδώσει την αναγνώριση που αξίζουν.
