I hope people know this casino no longer use pragmatic slots on their unlicensed site. Check it out where using cloned versions. Pragmatic found out.if proof needed anyone in UK try and open big bass slots or any other pragmatic slots.i stated this months ago.
I recently had a very disappointing experience with this online casino that has left me feeling frustrated and cheated. After successfully winning £2450, I was shocked to find that the casino wiped my winnings which they called excessive of £1950 without proper explanation. They claimed it was due to a bonus limit, even though the winnings came directly from my deposit balance, not from any bonuses.
Every time I reached out to their customer support for clarification, they seemed more interested in evading my questions than actually addressing my concerns. It felt like I was going in circles — they asked for various documents, which I submitted promptly, only to receive requests for more information each time. This constant back-and-forth was incredibly frustrating.
To make matters worse, when I pressed further about the legitimacy of their actions, they blocked me from their chat support. This is not how you treat customers, especially those who have been loyal and followed all the rules. I expected transparency and good customer service, but what I received was a series of roadblocks and a lack of accountability.
Overall, I would strongly advise anyone considering this site to proceed with caution. It's clear they have some serious issues regarding fairness and customer relations. My experience has been nothing short of disheartening. In light of this, they have yet to even process what winnings they say I am entitled to.
Buddy you've more chance off winning the lotto than getting paid out. Did you deposit with credit card.if so they won't pay back to it as it's illegal.i have had my say about this casino on casino guru before. Anyone from UK they will verify everything except address as they know they are unlicensed in UK. Forbidden to go over board here but I understand your frustration.i have never been on a worse site in 20 years online gaming.
They made me verify my address, which is UK, accepted my debit card deposits, then refused to pay out afterward, currently engaged with a financial ombudsman to get my money back, when i try to contact them they spew the same regurgitated messages that it's my sole responsibility to see if they're legal to use in my country.... i did check this beforehand and found multiple review sites and even google saying they're licensed, which later turned out to be a lie when i dug deeper. All reviews online are from "review farms" or bots. Santeda International B.V. and all of their 'casinos' are scams
Do the same with everyone.they are unlicensed.claim to have an east African licence which is nonsense.did you check the names on your deposits.all different names.my deposits went to Kosovo and Croatia on unscrupulous names.they hit me with same excuse when I challenged them said it was up to me to check their legality. Thing is I went out off my way to verify account before depositing.verified everything except address as knew it was UK.but still let me deposit away.anyone who deposits with visa card never getting paid out. Wins on the site are as rare as rocking horses poo.
Also check their contact number.its a health centre in Middlesbrough in England. How they still on line beggar's belief.
I recently had a very disappointing experience with this online casino that has left me feeling frustrated and cheated. After successfully winning £2450, I was shocked to find that the casino wiped my winnings which they called excessive of £1950 without proper explanation. They claimed it was due to a bonus limit, even though the winnings came directly from my deposit balance, not from any bonuses.
Every time I reached out to their customer support for clarification, they seemed more interested in evading my questions than actually addressing my concerns. It felt like I was going in circles — they asked for various documents, which I submitted promptly, only to receive requests for more information each time. This constant back-and-forth was incredibly frustrating.
To make matters worse, when I pressed further about the legitimacy of their actions, they blocked me from their chat support. This is not how you treat customers, especially those who have been loyal and followed all the rules. I expected transparency and good customer service, but what I received was a series of roadblocks and a lack of accountability.
Overall, I would strongly advise anyone considering this site to proceed with caution. It's clear they have some serious issues regarding fairness and customer relations. My experience has been nothing short of disheartening. In light of this, they have yet to even process what winnings they say I am entitled to.
Do I understand correctly that you didn't use any bonus to play there?
This is surely very important information for our complaint team when they will investigate the whole situation in your complaint. You have done the best by submitting it, for sure.
Let's wait now and see how it will unfold.
Δωρεάν επαγγελματικά εκπαιδευτικά μαθήματα για υπαλλήλους online καζίνο, με στόχο τις καλύτερες πρακτικές του κλάδου, τη βελτίωση της εμπειρίας των παικτών, και τη δίκαιη προσέγγιση στα τυχερά παιχνίδια.
Μια πρωτοβουλία που ξεκινήσαμε με στόχο τη δημιουργία ενός συστήματος καθολικού αυτο-αποκλεισμού, που θα επιτρέπει στους ευάλωτους παίκτες να μπλοκάρουν την πρόσβασή τους σε όλες τις ευκαιρίες online τυχερών παιχνιδιών.
Μια πλατφόρμα που έχει δημιουργηθεί για να επιδείξει όλες μας τις προσπάθειες που στοχεύουν στην πραγματοποίηση του οράματος ενός πιο ασφαλούς και πιο διαφανούς κλάδου τυχερών παιχνιδιών.
Ένα φιλόδοξο έργο στόχος του οποίου είναι να τιμήσει τις μεγαλύτερες και πιο υπεύθυνες εταιρείες στον κλάδο των online τυχερών παιχνιδιών και να τους αποδώσει την αναγνώριση που αξίζουν.
