DelOro Casino - γενική συζήτηση (σελίδα 21)

Το παράπονό μου ήταν λίγο καιρό πριν και λύθηκε εκείνη τη στιγμή.

Χαίρομαι που το ακούω, ελπίζω να λυθεί και αυτό.

Είμαι σίγουρος/η ότι η Ναταλία θα σας ενημερώσει στην επόμενη απάντησή της αν το έλαβε.

Δυστυχώς, καθώς έχουμε εκατοντάδες παράπονα, η ομάδα μας πρέπει να τα αντιμετωπίσει. Πρέπει να κάνετε υπομονή και να περιμένετε μέχρι να ασχοληθεί ξανά με το παράπονό σας.

Διαγραμμένος λογαριασμός

Έχω έναν λογαριασμό Deloro που χρησιμοποιώ εδώ και μήνες. Χθες, έκανα μια ανάληψη 1250$CAD. Δεν έλαβα ποτέ τα χρήματα. Συνήθως μου παίρνει 15 λεπτά για να λάβω το Interac με τα χρήματα. Επικοινώνησα με την υποστήριξη σήμερα το πρωί για να μάθω τι συνέβαινε και μου είπαν ότι δεν υπήρχαν αναλήψεις και η τελευταία ήταν πριν από λίγες ημέρες. Κάτι που είναι ψευδές. Προσπάθησα να συνδεθώ στον λογαριασμό μου για να δω τι συνέβαινε, αδύνατο. Ο λογαριασμός μου δεν υπάρχει πια, δεν μπορώ να συνδεθώ, δεν μπορώ να επαναφέρω τους κωδικούς πρόσβασης. Επικοινώνησα ξανά με την υποστήριξη και μου είπαν ότι δεν υπάρχει υπάρχον λογαριασμός με τη διεύθυνση email μου. Τι πρέπει να κάνω;;; Έκανα τις καταθέσεις με κρυπτονομίσματα, οπότε δεν έχω τραπεζικές κινήσεις με τις συναλλαγές. Είναι απλώς τυχαίες συναλλαγές κρυπτονομισμάτων με τυχαίες διευθύνσεις σε αυτές.

Επίσης, έκανα μια κατάθεση 175$ XRP στον λογαριασμό μου και δεν είδα ποτέ τα χρήματα. Η υποστήριξη μου είπε ότι οι συναλλαγές βρίσκονται σε επεξεργασία και ότι θα δω τα χρήματα σύντομα, αλλά δεν συνέβη ποτέ.

Θα κινηθώ νομικά εναντίον της Ντελόρο αν αυτό δεν διορθωθεί σύντομα.

Έχετε όμως κάποια απόδειξη ότι έχετε λογαριασμό σε αυτό το καζίνο;

Ίσως η ομάδα παραπόνων μας θα μπορούσε να προσπαθήσει να διερευνήσει αυτό το θέμα και, ελπίζουμε, να επικοινωνήσει με το καζίνο για να μάθει περισσότερα.

Παρακαλούμε υποβάλετε μια καταγγελία εδώ και εξηγήστε την κατάσταση. Θα επικοινωνήσουμε μαζί σας το συντομότερο δυνατό.

Φυσικά, έχω όλες τις επιβεβαιώσεις μέσω email για τις καταθέσεις και τις αναλήψεις που έκανα

Ωραία. Κράτα τα σε περίπτωση που τα χρειαστούμε.

Σύντομα θα διεκπεραιωθεί το παράπονό σας.

Ενημέρωση για την κατάσταση

Επικοινώνησα ξανά με την ζωντανή υποστήριξη και τώρα μου λένε ότι ζήτησα να κλείσει ο λογαριασμός μου την ίδια μέρα που έκανα ανάληψη 1250$ από τον λογαριασμό μου. Ζητώ να δω απόδειξη για αυτό και δεν λαμβάνω καμία απάντηση εκτός από: "Υπάρχει ένα σημείωμα στον λογαριασμό σου, Ντάνιελ".

Ενημέρωση ξανά

Κυριολεκτικά, μου κάνουν μια ψεύτικη συνομιλία που τους λέει να κλείσω τον λογαριασμό, κάτι που είναι εντελώς ψευδές. Τι μπορώ να κάνω;

Δεν είσαι εσύ στην συζήτηση; Αλήθεια;

Παρακαλούμε απαντήστε επίσης στο παράπονό σας όποτε είναι δυνατόν, καθώς η ομάδα μας χρειάζεται τώρα κάποιες πρόσθετες πληροφορίες.

Good evening everyone, I've been registered at this casino since January 28th and until now I had nothing to say, fast withdrawals and good bonuses.

But everything has changed, I've filed a complaint here at gurucasinos and I hope you're really impartial and not in favor of the casinos.

I'll summarize what happened:

On August 27th I won 44,000 euros at crazytime, I continued to play and on August 28th I had a total of 57720 euros, around 1:28 a.m. Portugal time I made my last withdrawal of 5,000 euros, leaving the amount of 52720euros in the account, I went to bed all happy.

At around 6.20 a.m. I can't tell you the exact time, I went to log in to my account as I always do, I put in my details as I always do and I got the message that the password was wrong, I tried two more times until I went to chat with JULIANA LIMA to say that I couldn't log in to my account and that I was getting the message saying that the e-mail or password was wrong, the answer she gave me was that everything was fine with my account and that there was no problem but for me to change the password and try again.

It was around 6.49 a.m. / 6.50 a.m. and I made the request to recover my password. At around 6.52 a.m. I received the recovery code in my e-mail, opened the link and changed my password.

I try to log in again, but as I've tried several times before, I have to wait a few minutes.

After waiting 5 to 10 minutes, I enter my new e-mail address and password and manage to log into my account, but to my surprise the account was at 0 and this ?

I go to chat and they tell me that everything is fine with my account and I've been playing, which is a lie.

I check my play history and at the time I was requesting to recover my password, they were using my account to play games until they set my account to 0.

In short:

In order not to pay me, they ran this scam in the hope that I wouldn't wake up at that time and they'd get away with it, but it didn't work out.

We're talking about a large sum of money, which according to them is nothing to the casinos, but to me it was a lot, I had already made plans for the money, this situation is affecting me a lot psychologically.

I hope that Gurucasinos will take action on this matter, whatever you need I will be happy to send you all the evidence.

This was my casino of choice, but apparently they can't be trusted.

Boa noite a todos, desde dia 28 de Janeiro que estou registado neste casino e até à data não tinha nada a dizer, saques rápidos bons bonus.

Mas tudo mudou, já fiz a reclamação aqui na gurucasinos e espero que vocês sejam mesmo imparciais e não estejam a favor dos casinos.

Vou fazer um resumo do que se passou:

No dia 27 de Agosto ganhei no crazytime 44 mil euros, continuei a jogar e no dia 28 de Agosto tinha no total 57720 euros, por volta da 1h28 da manhã hora de Portugal fiz o meu ultimo levantamento de 5 mil euros, ficando na conta a quantia de 52720euros, fui me deitar todo contente.

Por volta das 6h20 da manhã não consigo dizer a hora exata vou fazer login na minja conta como costumo sempre fazer, coloco os dados como sempre fiz e recebo a mensagem que a password estava errada, tentei mais 2 vezes até que fui falar no chat com a JULIANA LIMA a dizer que não conseguia entrar na minha conta que recebia a mensagem a dizer que o e-mail ou password estavam errados, a resposta que ela me disse é que estava tudo bem com a minha conta e que não havia problema mas para eu alterar a password e tentar novamente.

Eram mais ou menos 6h49 /6h50 e faço então o pedido de recuperação da password o qual recebo no e-mail por volta das 6h52 o código de recuperação, abro o link e procedo a alteração da password.

Tento novamente entrar mas como já tinha tentado várias vezes anteriormente tenho que esperar alguns minutos.

Após esperar 5 a 10 minutos meto o e-mail e a password nova e consigo entrar na minha conta, mas para minha surpresa a conta estava a 0 e esta ?

Vou falar no chat o qual me dizem que está tudo bem com a minha conta e estive a jogar , o que é mentira.

Vou verificar o histórico de jogadas e na altura que eu estava a efetuar o pedido de recuperação da minha password estavam a utilizar a minha conta a fazer jogadas até colocarem a minha conta a 0.

Resumindo :

Para não me pagarem fizeram este esquema na expectativa que eu aquela hora não tivesse acordado e conseguissem safar, mas não correu bem.

Estamos a falar em uma grande quantia que segundo eles para os casinos nao é nada mas para mim era muito, já tinha feito planos para o dinheiro, esta situação está afetar me muito psicológicamente.

Espero que a Gurucasinos tome medidas quanto a este assunto, o que precisarem terei todo o gosto em enviar as provas tudo.

Este era o meu casino de eleição, mas pelos vistos não são de confiança.

Αυτός ο τύπος μπλοφάρει 100%. Δεν υπάρχει περίπτωση να μπήκε το καζίνο και να το έκανε αυτό. Ούτε εγώ έχω ξανακούσει κάτι τέτοιο.

Νομίζω ότι μπήκε στο tilt και τα έπαιξε όλα άσκοπα. Μπορείς να συνδεθείς ταυτόχρονα με το αίτημα κωδικού πρόσβασης σε άλλη συσκευή. Αυτή η ιστορία είναι επίσης πολύ κακή και μπορείς να την καταλάβεις αρκετά εύκολα.

Well, that matter was dealt with at the time, and the issue at the time was the unethical behavior of the chat representative, which after a conversation with Del Oro was resolved by an agreement that I can't talk about.

This is a totally different matter, so you can't accuse me without knowing what's going on, without seeing the evidence.

I didn't make any moves after my last withdrawal and I have all the proof.

Bem esse assunto foi tratado na altura, e a questão na altura foi a pouca ética do representante do chat que após conversa com o Del Oro ficou resolvido mediante acordo que não posso falar.

Este assunto é totalmente diferente, por isso não podem acusar me sem saberem o que se passa, sem verem as provas.

Não fiz nenhuma jogada após o meu ultimo saque e tenho todas as provas.

Dear Gez85,

It's impossible for me to be in the chat communicating that I can't log into my account by giving the wrong e-mail and password, and at the same time be playing and recovering the password.

The other complaint has nothing to do with this one, I ask you not to mix things up, I didn't play and I have proof of that, with the conversation in the chat, the time I received the recovery email.

Caro Gez85,

É impossível eu estar no chat a comunicar que não consigo entrar na minha conta dando e-mail e password errados, e estar ao mesmo tempo a jogar e a recuperar a password.

A outra reclamação nada tem haver com esta, peço que não misturem as coisas, eu não joguei e tenho como comprovar isso, com a conversa no chat, a hora que recebi o e-mail de recuperação.

That situation has been resolved.

And I can't divulge any more details, I admitted to the casino that I was also at fault, but that the chat assistant shouldn't have done what she did.

That matter has nothing to do with this one!

Essa situação foi resolvida.

E não posso divulgar mais pormenores, admiti ao casino que também tive culpa, mas que a assistente do chat não devia ter feito o que fez.

Esse assunto nada têm haver com este !

When I noticed that I couldn't get in, I immediately went to talk to Juliana Lima, and I have the conversation with her in the chat that proves it, and they also have it.

I'm waiting for an e-mail from them with the investigation.

Quando reparei que não conseguia entrar fui de imediato falar com a Juliana Lima , e tenho a conversa com ela no chat que comprova , e eles também têm.

Estou a aguardar um e-mail deles com a investigação.

Για να είμαι ξεκάθαρος, μόλις σου απάντησα στο άλλο νήμα υπενθυμίζοντάς σου τη φύση του προβλήματος:

«Δυστυχώς, δεν χειριζόμαστε υποθέσεις που σχετίζονται με κυβερνοεγκλήματα. Εάν τα υπάρχοντά σας έχουν κλαπεί και στη συνέχεια έχουν υποστεί κακή χρήση, αυτό εμπίπτει στη δικαιοδοσία της αστυνομίας και της τράπεζάς σας, και όχι ενός διαμεσολαβητή όπως εμείς. Παρακαλούμε να αναγνωρίσετε ότι δεν έχουμε τη νομική εξουσία και τους πόρους για να διεξάγουμε έρευνες ή να επιδιώξουμε τη δίωξη τυχόν πιθανών ενόχων. Η άποψή μας είναι ότι η ευθύνη για αυτό το έγκλημα βαρύνει το άτομο που το διέπραξε, όχι το καζίνο.»

Παρακαλώ ενημερώστε με εάν το καζίνο κατέληξε στο συμπέρασμα ότι η ασφάλεια του λογαριασμού σας είχε παραβιαστεί μετά την αρχική σας επικοινωνία με την υποστήριξη πελατών.

Δεν θα κάνω εικασίες. Σας ευχαριστώ που το υποβάλατε.

Ο Τόμας σίγουρα θα σου απαντήσει.

https://casino.guru/complaints/deloro-casino-player-s-winnings-have-been-confiscated-2

I hope the same thing never happens to you, because it's very bad to have members here blaming me without seeing any proof or knowing the whole story.

After the last withdrawal at 1:28 a.m. Portugal time I went to rest, around 6:10 a.m. or so I wake up, try to log in to my account and get the wrong e-mail and password, and after doing all the processes to recover the account, logging in and seeing the account at 0 is something I can't even explain!

You may not believe it, but that's what happened!

Eu espero que nunca vos aconteça o mesmo, porque é muito mal ter aqui membros a culpar me sem verem provas sem saberem a história toda.

Depois do ultimo saque as 1h28 horário de Portugal fui descansar, Por volta das 6h10 mais ou menos acordo, tento entrar na minha conta e recebo a mensagem e-mail e password errados , e após fazer os processos todos de recuperação da conta entrar e ver a conta a 0 é algo que nem sei explicar !

Podem não acreditar, mas foi o que aconteceu!