CryptoCasino.com - γενική συζήτηση (σελίδα 4)

this casino are scammers, steal deposits, accuse without proof, run away, don't feed your hands to the scammers

Unfortunately, as I can see in your complaint, there was something wrong with the document you provided, and that is why the casino couldn't verify you. 🤔

Isn't that so?

these scammers wouldnt accept my bank statements and accused me of printing my own water bills without proof, your site staff stood up for them without asking them why they wouldnt accept the bank statements, its just sad that you are helping casinos steal player deposits

Our complaint team always investigates these kinds of matters thoroughly and only then makes decisions.

So, I can assure you, we wouldn't take any kind of documents from the casino, and only approve those that don't look legit.

What? Approve documents that don't look legit? Then it's clear why you wouldn't look at my bank statements and pick on my legitimate receipt, why they decided not to give me my deposit in the first place? Does it bother you that they stole my $300 deposit? how will you cover your scammer casino? say I violated something? you can't prove anything, all documents are legal, and you decided to steal my deposit.

Unfortunately, you misunderstood me.

We wouldn't approve anything, or better said, we wouldn't take anything from the casino if we didn't thoroughly investigate all the documents provided from the casino.

Our team reviews all the documents provided, and only if we can really see that some document is not legit, that it is fake, or it's been manipulated somehow, we reject the complaint and agree with the casino.

Not just because the casino says so.

I hope you understand that better, and if you are not okay with the decision, there is always the choice to talk to the lawyer, of course. Right?

I hope next time you will be able to submit documents without any issues and this way avoid any problems.

what lawyer? it's not a licensed casino in the country, what are you talking about. these assholes stole my deposit and you're trying to argue with me about a goddamn piece of paper, you have no idea what my country's water, electricity bills are. how do you even know it's fake? you better return my $300 they stole.

Unfortunately, as said before, we are unable to help any further here.

Φαινόταν καλό μέρος, όλα φαίνονταν πολλά υποσχόμενα, θέλω να ευχαριστήσω την 24ωρη ζωντανή συνομιλία για την άμεση προσοχή τους, αλλά οι υπεύθυνοι για τη χρήση του email είναι απατεώνες. Μου ζήτησαν στοιχεία hacker συναλλαγών για να επαληθεύσουν ότι ήταν ο λογαριασμός μου, τόσο από τις πρώτες μου καταθέσεις, όσο και ξαφνικά, όταν κέρδισα ένα μεγάλο έπαθλο $1200...

Μου έκλεψαν τα 1200 δολάρια

Έκλεισαν τον λογαριασμό μου και η απάντησή τους ήταν ότι παραβίασα τους όρους τους χωρίς να δώσω καμία εξήγηση. Με άφησαν να κάνω κατάθεση χωρίς προβλήματα, αλλά όταν πήγα να κάνω ανάληψη, ο λογαριασμός μου μπλοκαρίστηκε χωρίς απάντηση.

Hey, no player would be happy in this situation if they didn't get an answer as to why their money was taken. 

So I'll ask a few questions: did you play here with a bonus? Did you need to verify yourself or not? Do you have any idea why this happened? 

In any case, since you've opened a complaint, our team will investigate and try to find out why the casino took your money. I hope it works out.

Hi Araham,

We’ve now located your account(s) and are reviewing the full history so we can establish exactly what happened.

To be clear, we do not close accounts because players win. In fact we engourage and celebrate wins as it's great publicity! One of our players won $19,000 off a $6 bet yesterday!

If any action is taken on an account, it is related to verification, security, or Terms & Conditions, and there is always a recorded reason.

We’ll complete our review and follow up once we have all the information from the CS and Fraud teams.

Best wishes

Johnny CC

Έπαιξα χωρίς μπόνους

Έκανα μια κανονική κατάθεση

Έχω ήδη επεξεργαστεί την ανάληψή μου και ο λογαριασμός μου έχει μπλοκαριστεί.

Το καζίνο ήταν πραγματικά υπέροχο, αλλά έμεινα έκπληκτος. Χάρη σε αυτή τη νίκη, επρόκειτο να λύσω κάποια προβλήματα, και πρέπει να καταλάβετε, η αδρεναλίνη είναι έντονη, και το να σας βλέπω να αρνείστε την ανάληψή μου χωρίς καμία εξήγηση με πονάει.

I know that when you get general response you don't know what to think and why casino took your money.

Sometimes it is like that and casinos can't disclose everything they know.

But I believe our team will help you to find everything necessary.

Αν πρόκειται για μια δυσάρεστη κατάσταση, αναλαμβάνουν δράση χωρίς να γνωρίζουν πώς μπορεί να επηρεάσει ένα άτομο. Νομίζω ότι είναι άδικο να κρατήσουν τα χρήματά μου. Αν έκανα κάτι λάθος, δέχομαι το μπλοκάρισμα, αλλά όχι με τα χρήματά μου.

Το όνομα χρήστη μου είναι Triana2013

σε περίπτωση που το καζίνο το διαβάσει αυτό

Hi Araham,

Thanks for your subsequent messages. We read everything, but we don't rush in.

As per my previous message we were just gathering the information.

We appreciate how frustrating it can be waiting. But we need to make informed decisions.

We’ve now completed a full review of your activity across our platform and want to respond carefully and clearly.

Our records show that multiple accounts were created by you and subsequently closed at your own request, each time citing gambling addiction and asking for immediate self-exclusion. In one case, an account was also closed following a failed verification check linked to multiple account creation.

Creating multiple accounts and bypassing self-exclusion measures is a breach of our Terms & Conditions. In situations like this, our Fraud and Responsible Gaming teams are required to act in line with best practice to protect both the player and the platform.

We want to be clear on one point. Accounts are never closed because a player wins. Actions taken here were based solely on responsible gaming and compliance obligations.

We recognise that gambling addiction is a serious issue, and we genuinely encourage you to seek support. If you are based in Spain, the following organisations may be able to help:

FEJAR, Federación Española de Jugadores de Azar Rehabilitados (fejar.org)

Jugadores Anónimos España (jugadoresanonimos.org)

We wish you the best moving forward and hope you’re able to get the support you need.

CryptoCasino Support

Γειά σου,

Σας ευχαριστώ που αφιερώσατε χρόνο για να εξετάσετε την υπόθεσή μου και για την λεπτομερή απάντηση που μου στείλατε.

Κατανοώ και σέβομαι τη σημασία των πολιτικών σας για τη συμμόρφωση και το υπεύθυνο παιχνίδι και δεν ήταν ποτέ πρόθεσή μου να τις παραβιάσω ή να παρακάμψω τα μέτρα ασφαλείας. Ο σκοπός της επιστολής μου προς εσάς δεν είναι να αμφισβητήσω τους κανόνες σας, αλλά να σας ρωτήσω με σεβασμό εάν υπάρχει πιθανότητα επανεξέτασης της κατάστασης ή εξεύρεσης δίκαιης λύσης.

Γνωρίζω ότι έχω ζητήσει κλείσιμο λογαριασμών στο παρελθόν και αναλαμβάνω την ευθύνη για το μέρος μου σε αυτό. Παρόλα αυτά, θα ήθελα να σας ρωτήσω αν θα μπορούσατε να εξετάσετε συγκεκριμένα το οφειλόμενο υπόλοιπό μου των 1200 $ και να αξιολογήσετε εάν είναι δυνατή κάποια λύση, είτε πρόκειται για μερική ανάληψη, επιστροφή της κατάθεσης ή οποιαδήποτε άλλη εναλλακτική λύση κρίνετε κατάλληλη.

Αυτό το ποσό είναι σημαντικό για μένα και θα το εκτιμούσα ειλικρινά αν μπορούσατε να επανεκτιμήσετε την υπόθεση από ανθρώπινη και αναλογική οπτική γωνία, λαμβάνοντας υπόψη ότι δεν υπήρχε πρόθεση απάτης ή κατάχρησης της πλατφόρμας.

Σας ευχαριστώ για τον χρόνο, την προσοχή σας και που διαβάσατε αυτό το μήνυμα. Ανυπομονώ για την απάντησή σας.

Θερμούς χαιρετισμούς,

Αραάμ

Hi Araham,

Thank you again for your message and for the respectful way you have approached this.

After further consideration, and without changing our original position or the decision taken by our Fraud and Responsible Gaming teams, we are prepared to make a one-time goodwill refund of your original €50 in deposits, paid outside of the casino platform.

I want to be very clear on a few important points so there is no misunderstanding.

This payment would be made purely as a gesture of goodwill, not because of any entitlement, error, or obligation on our part. Our original decision regarding the account closure and balance remains correct and final, and this should not be interpreted as a reversal of that decision.

This goodwill payment would be made on the strict understanding that:

It is a one-off exception

It closes the matter entirely

Any future attempt to register, play, or bypass self-exclusion measures would result in permanent refusal with no further consideration or goodwill offered

Our responsibility is first and foremost player protection, especially where gambling addiction has been declared. This gesture is intended to acknowledge the human side of the situation, while still maintaining the safeguards we are required to enforce.

If you wish to proceed on this basis, please confirm here and I will contact you via the email on your account ending "@gmaio.com". Once completed, the matter will be considered fully resolved.

I wish you well and genuinely hope you are able to get the support you need going forward.

Kind regards,

Johnny

CryptoCasino

Γεια σου Τζόνι,

Σας ευχαριστώ για το μήνυμά σας και για την λεπτομερή εξήγηση που δώσατε, καθώς και για την κίνηση καλής θέλησης που προσφέρατε.

Πριν προβώ σε μια τελική επιβεβαίωση, θα ήθελα με σεβασμό να μάθω εάν υπάρχει πιθανότητα επανεξέτασης του ανεξόφλητου υπολοίπου κέρδους, έστω και κατ' εξαίρεση ή μερικώς. Κατανοώ πλήρως την απόφαση που έλαβαν οι ομάδες σας και δεν σκοπεύω να την αμφισβητήσω. Ήθελα απλώς να ρωτήσω εάν, δεδομένων των συνθηκών, θα μπορούσαν να εξεταστούν τυχόν πρόσθετες εναλλακτικές λύσεις.

Αυτά τα κέρδη ήταν σημαντικά για μένα εκείνη τη στιγμή και για αυτόν τον λόγο εκτιμώ ειλικρινά που το ξανασκεφτήκατε, ανεξάρτητα από την τελική απόφαση.

Ήθελα επίσης να αναφέρω ότι η διεύθυνση email στον λογαριασμό μου είναι ορθογραφικά λανθασμένη, όπως είπα στην υποστήριξη, και έπρεπε να κάνω αρκετές δοκιμές για να επαληθεύσω τον λογαριασμό μου. Η διεύθυνση email μου είναι [email protected]

Εδώ μπορείτε να δείτε την ορθογραφικά λανθασμένη διεύθυνση ηλεκτρονικού ταχυδρομείου από τον λογαριασμό μου πριν κλείσει.

Hi Araham,

Thank you for your message. I do understand why you are asking, and I don’t doubt that the balance you refer to feels important to you.

That said, I need to be clear and consistent.

We are not able to reconsider, release, or partially release any winnings or profit balance in this case. Once responsible gaming protections have been triggered and subsequently breached through multiple account creation, our obligations are very strict. Making any payment beyond a refund of the original deposit would undermine those safeguards and set a precedent we cannot allow.

For that reason, the goodwill refund of your original €50 deposit is the maximum and final gesture we can offer. It is being extended purely on humanitarian grounds, without any admission of error, and with the clear intention of closing the matter responsibly and fairly.

Regarding the email address, thank you for clarifying.

I appreciate that this may not be the answer you were hoping for, but this decision is final and will not be revisited. I genuinely wish you well and hope you are able to focus on your wellbeing and next steps going forward.

If you would like to proceed with the goodwill refund on the terms already outlined, please confirm here and the team will contact you for details.

Kind regards,

Johnny

CryptoCasino