Boomerang.Bet Casino - γενική συζήτηση (σελίδα 5)

Hello, first of all, I believe this thread is about a different Boomerang casino, can you double-check, please? I'm currently in touch with a player from Boomerang. Bet and the matter is also associated with bonuses; it almost looks like the casino platform has a kind of system issue with bonuses. I thought it might interest you too. Check out this conversation, if you like. 👈👈

In any case, if the bonus is that unacceptable, can you cancel it? Was it a deposit bonus, perhaps?

WARNING: Boomerang.bet uses predatory delay-tactics and lies to VIP players, I want to warn all high-rollers about the fraudulent practices of Boomerang.bet.

After depositing over €5,000 recently, their system technically blocked my withdrawal request for hours with a false error message. 

When I confronted VIP Manager Thomas, he actively faked a different timeline to deny responsibility and tried to pressure me into gambling more before considering a goodwill gesture.

Worse even: I requested a permanent account closure due the withdrawal block, the poor VIP service and Responsible Gambling (Self-Exclusion) on Thursday. 

The VIP team intentionally delayed this over the weekend, claiming closures are "impossible" until Monday. 

Only when I threatened them with the Dutch Gambling Authority (Ksa) and their licensing board: Anjouan Gaming Board, they panicked and closed the account within 5 minutes.

This proves they intentionally keep vulnerable players active over the weekend to lose money. 

I have fully documented this with timestamped screenshots.

I have now officially filed formal regulatory complaints against Boomerang.bet with both the Dutch Gambling Authority (Ksa) and the Anjouan Gaming Board.

Hi,

I can see that this has not been the best experience for you, and honestly, I am sorry that you ended up facing issues that kept escalating.

What I would like to understand, though, is what happened with your withdrawal.

When you requested the withdrawal, I assume that because you later closed your account, you never received the funds. Or am I wrong and did you receive the money first and only then decided to close your account?

Could you explain the timeline a little bit more? It would help me understand what exactly happened.

Hi, thanks for your message.

I was told—something I’ve never experienced before—"Dear player, you can only request a withdrawal once we have received your previous deposit." This was despite the fact that the money was already in my account and I had received a confirmation email from Boomerang.

I made the deposit on Saturday, July 11, at 04:48; the funds appeared in my account at 04:48, and I received a confirmation email from Boomerang regarding the successful deposit at 04:48. At 05:00, I tried to make a withdrawal but it didn't work; I contacted live chat and the agent said it would be resolved quickly, but I continued trying to withdraw between 05:00 and 08:00. I got fed up, kept playing, lost the money, and contacted them to close my account.

It’s not about the money for me; as a player, you need to be able to trust that the system works when you want to make a withdrawal.

I understand that playing through a balance is generally the player's responsibility, but in this specific case, the casino's system failure was the direct trigger for this entire situation.

If Boomerang's payment software had functioned correctly, my withdrawal would have been processed instantly—especially since my deposits were already fully successful and confirmed by their own automated emails.

What bothers me most are the stalling tactics they used to keep my account open, using all sorts of excuses, and the fact that the VIP manager actively faked timelines to avoid responsibility for their system glitch.

This shows a complete lack of player protection and honesty.

I’m glad I have screenshots of the communication between Boomerang and myself.

Also have just uncovered an additional, extremely severe piece of evidence that proves Boomerang.bet has a long-term pattern of ignoring player protection laws.I found an official email thread from February 4th 2026. On that date, I explicitly sent an email to Boomerang requesting the closure of my account. I received an automated/support reply confirming that they received it and stated they "forwarded it to the manager." After that, they completely ignored it and left my account wide open, allowing me to deposit thousands of euros in the months after.This proves that the predatory stalling tactics they used against me this past weekend are part of their standard operational procedure. They have been knowingly violating international responsible gambling regulations on my account since February. I have saved the full timestamped screenshot of this February email and the casino's reply.

I’ve read through the whole situation, and I’m not sure whether our team will be able to help you, although I’d certainly be glad if we could.

I noticed that the timeline you provided is only a matter of hours. I understand that you could already see the deposit in your casino balance, which naturally makes you think that the money had already reached the casino. However, sometimes that isn’t actually the case. The transaction may still be with the payment processor, and the casino may, so to speak, temporarily credit the funds to your balance while they wait for the payment to reach them.

That’s why it can sometimes be a good idea to wait a little before playing with deposited funds. I saw that you deposited the money and then, a few hours later, tried to make a withdrawal, but you weren’t able to do so. You eventually lost the funds, which at that point isn’t really the casino’s responsibility. I also wouldn’t assume that even if you had been able to request the withdrawal, the money would have arrived immediately, because casinos often don't process withdrawals instantly.

I’m mentioning this mainly as something to keep in mind for the future. We’ll see what our team says about your case, but I have to admit that I’m not particularly optimistic at this point.

As for closing your account, if a player requests it, the casino should of course respect that request. However, when someone asks to close their account, casinos will often ask why and may try to convince the player to stay, perhaps by offering a bonus or another incentive. That’s something casinos commonly do because they don’t want to lose their players. Of course, though, they shouldn't simply ignore a player's request, as seems to have happened in your case.

So, as I said, I’m curious to see what our team has to say about the situation.

Hi Jaroslav,

I hear what you are saying about regular account closures, but I want to give you the exact of the email I sent Boomerang on February 4th.

This was absolutely a formal request based on responsible gambling, not a simple marketing closure: I'm taking a break from gambling.

As for the payout, I’ve never experienced a situation where I couldn't withdraw funds for three hours—or where, according to their error message, my deposit hadn't arrived after three hours.

Sure, I understand that if you simply want to close your account without any issues related to addiction, for example, it’s understandable that the casino might contact you once, ask a few questions, or perhaps even offer you a bonus to stay. But if a player continues to insist that they want their account closed, then I don’t think the account should remain open.

As for withdrawals and deposits, I’m glad that you haven’t experienced any problems or delays so far. I hope that if you ever return to playing at casinos, although I’d honestly rather you didn’t, you’ll stick to casinos where you haven’t had these kinds of issues. I think that’s quite important, and there’s not always a need to try different or new casinos just for the sake of it.

When situations like this happen, players often realize how much they appreciated the casinos they used before, where they never had to deal with these kinds of problems.

So I definitely support your decision to take a break, and if anything comes up at any point, feel free to let me know. And if you ever need help, we’re here for you.