Tried out this freshly opened casino last night and this morning, with the 100% 1st deposit bonus which saw me have about a 1,000x my spin stake to play around with. Slots were dead as can be and I busted out only 36% into the wagering. Can hardly fault the casino for that, I guess, but still a poor experience.
The site looks and feels rushed and unpolished and lacks proper sorting of the games. You can't sort by provider, and you can't add to favorites either. There were also some bugs and glitches, like I kept getting a pop up that my loyalty level had increased but when I checked it I hadn't gotten a single point towards any loyalty program. Gameplay was interrupted on several occasions as well, forcing up to several reloads.
The welcome package is well below what you get in most casinos. Of course, a 100% is always nice but this one does come with a max withdrawal limit which higher stakes players might easily reach, and usually you get like 50-100 FS along with the match bonus but not a single extra spin here.
They run some internal tournaments but most appear to be in the "coming soon" stage. Also, while playing Pragmatic slots, the trophy tournament symbol was up there in the left corner of the game screen but it said it was inactive.
One great thing is that they offer the higher RTP version of the slots. For example, Big Bass Splash (Pragmatic/Reel Kingdom) is at 96,7%, Oktoberfest (NLC) at 96,75%., and Lucky Crew (BGaming) at 96%. My own, actual RTP on these 3 however, after about 2k spins which admittedly is a small sample size, was 47%, 30%, and 35%. But again, I'm not blaming the casino for that.
MC deposit went real smooth and there weren't any fees tied to it either. Deposit and bonus was in my account instantly.
I was expecting slightly more from a brand new Dama casino tbh, and I doubt I'll revisit them sometime soon.
Regards,
Marius Hanssen
Norway
Dear Marius.
I am reaching out as part of the Betbeast VIP support. First and foremost I would like to thank you for the thorough review and we are very appreciative you took your time to test out our brand.
To clarify a few points, we are aware about the games and providers selection. We have already flagged and will be amending changes to make it easier for the players to be able to categorize by provider and to choose their favorite games.
As you correctly pointed out, yes we offer a 97% RTP to our players. We want to give the best experience to our players.
I would like to invite you to discuss in further detail the bugs and glitches and I will also look into the leveling up as bonuses are awarded with every level up. Please email us on vip@betbeast.com and let's go through it together. A loyalty reward will also be offered on our behalf.
We just launched so as much as we worked on clearing issues, a few will still go through unfortunately.
Hello there!
I bet you have not come across our special account developed for casino representatives, have you?
Inspect the terms, then contact us to finalize the sync process, please.
https://casino.guru/forum/bonuses-and-promotions/rules-for-casino-representatives-adding-promotions
I think you should have one. 🙂
Hi Radka,
I asked but they haven't got back to me yet. Didn't want to let Marius' review unanswered. Will follow the steps thanks a lot 🙂
Finland should be an approved country where you can register. But when I tried to register, I can't find Finland's area code and can't choose Finland when you try to put where you live. So can a Finnish person register at your casino?
Hi,
Yes we do have Finnish players on our casino.
Let me check what might be the issue.
You can also reach out directly to me on vip@betbeast.com
I just checked. When you select country it is listed the 5th one.
Regarding code, you just write it on the second page of the registration process.
Please let me know if you manage or are still having difficulty to register.
Finland should be an approved country where you can register. But when I tried to register, I can't find Finland's area code and can't choose Finland when you try to put where you live. So can a Finnish person register at your casino?
Hello, I see that the casino is already trying to advise you and help you with your situation. Could you let us know if it's okay and you managed to register ? 🙂
Hi,
I had problems related to the verification. For identity, I submitted my passport, but I got rejected. It is said it is not required. For the address part, I submitted my bank statement to prove that I currently live there, but I entered the wrong address when registering. Could I change it to the right one as it passed just because the address does not match? That is all my issue; I am sorry for taking your time, and thank you for your patience. My Email address is 1533318668@qq.com.
Regards,
Jiaheng
Australia
Hi,
I see you have already reached out via email. We can fix the problem don’t worry. I’ll follow up via email and have the matter sorted for you.
Hi,
I had problems related to the verification. For identity, I submitted my passport, but I got rejected. It is said it is not required. For the address part, I submitted my bank statement to prove that I currently live there, but I entered the wrong address when registering. Could I change it to the right one as it passed just because the address does not match? That is all my issue; I am sorry for taking your time, and thank you for your patience. My Email address is 1533318668@qq.com.
Regards,
Jiaheng
Australia
Hello, I see that the casino was prompt to assist you in your situation, so if you manage to resolve it via email communication, feel free to let us know. I don't think it will be difficult, as the casino also wrote that you can fix the issue.
Good luck. ☘️
Now, I have verified my account with the help of Betbeast Casino. Thank you guys🙂
Hey Jaro,
All sorted. It was a tough one but we managed to get everything sorted out 🙂
Κυρίες και κύριοι
Σίγουρα θα συμβούλευα να μην χρησιμοποιήσετε αυτό το καζίνο!!! Τα κέρδη δεν πληρώνονται. Ζητούνται συνεχώς νέα έγγραφα, κάτι που είναι καθαρή παρενόχληση και δείχνει την εγκληματική φύση αυτού του καζίνο. Ταυτότητα, αντίγραφα κίνησης, τραπεζικές κάρτες, όλα είναι ήδη εκεί.
Η εξυπηρέτηση πελατών είναι άχρηστη και αγενής. Μάλλον θα πρέπει να προσλάβω δικηγόρο για να αναλάβει την ανάκτηση των χρημάτων μου. Παίζω 10 χρόνια, αλλά δεν έχω ξαναζήσει τέτοιο χάλι.
Dear Tobias,
Please send me your user email so I can look into the matter and see what’s the issue.
Best Regards
BetBeast VIP
Το πρόβλημα είναι η εγκληματική τους ενέργεια. Η εξαιρετικά ανίκανη εξυπηρέτηση πελατών τους απαιτεί επιβεβαίωση από την τράπεζά μου ότι η τραπεζική κάρτα μου ανήκει. Το όνομά μου είναι στην κάρτα!!!
Επίσης, δεν θέλουν να επεξεργαστούν τις αναλήψεις μου, λέγοντας ότι "το όνομα του καζίνο δεν υπάρχει στο αντίγραφο κίνησης της τράπεζας". Δεν φταίω εγώ που χρεώνουν τον λογαριασμό μου με ψεύτικο όνομα. Φαίνεται ότι γνωρίζουν την παρανομία των δραστηριοτήτων τους στη γερμανική αγορά. Σας έχω γράψει ένα email, αλλά δεν θέλω να μοιραστώ το email μου δημόσια εδώ.
Like I said please provide me your username so I can look into the matter. Then I will be able to see what’s the issue and get it resolved.
Please email me on vip@betbeast.com
Δωρεάν επαγγελματικά εκπαιδευτικά μαθήματα για υπαλλήλους online καζίνο, με στόχο τις καλύτερες πρακτικές του κλάδου, τη βελτίωση της εμπειρίας των παικτών, και τη δίκαιη προσέγγιση στα τυχερά παιχνίδια.
Μια πρωτοβουλία που ξεκινήσαμε με στόχο τη δημιουργία ενός συστήματος καθολικού αυτο-αποκλεισμού, που θα επιτρέπει στους ευάλωτους παίκτες να μπλοκάρουν την πρόσβασή τους σε όλες τις ευκαιρίες online τυχερών παιχνιδιών.
Μια πλατφόρμα που έχει δημιουργηθεί για να επιδείξει όλες μας τις προσπάθειες που στοχεύουν στην πραγματοποίηση του οράματος ενός πιο ασφαλούς και πιο διαφανούς κλάδου τυχερών παιχνιδιών.
Ένα φιλόδοξο έργο στόχος του οποίου είναι να τιμήσει τις μεγαλύτερες και πιο υπεύθυνες εταιρείες στον κλάδο των online τυχερών παιχνιδιών και να τους αποδώσει την αναγνώριση που αξίζουν.
