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Περιμένω σχεδόν μια εβδομάδα για το ποσό των 900 PLN και πιθανότατα θα υποβάλω καταγγελία, γιατί πρέπει να περιμένω 14 ημέρες αν είναι δικά μου χρήματα;
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BetAlice Casino - γενική συζήτηση (σελίδα 3)
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I think we're slowly getting there. Fourteen days is the time allotted for the casino to resolve everything that needs to be resolved, and for us, that's the time when the player should have their money. There can be various reasons for the delay. Of course, I'm not saying that casinos sometimes deliberately cause delays so that players will continue playing with their money.
However, this is our proven procedure, and we stick to it. You can file a complaint earlier, but we give casinos the aforementioned 14 days.
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BetAlice provides clear information in its "Help Center" section about how long it takes to process withdrawals. When an operator provides such information, it must also adhere to it. Anything else is misleading the customer.
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Περιμένω μια εβδομάδα τώρα, αν δεν πληρωθώ σήμερα θα κάνω καταγγελία.
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πριν από 3 εβδομάδες
BetAlice provides clear information in its "Help Center" section about how long it takes to process withdrawals. When an operator provides such information, it must also adhere to it. Anything else is misleading the customer.
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I understand that players often only see the days that the casino specifies. However, when it comes to international transfers, delays can occur that the casino has no way of resolving. Have they sent you the money yet, or not? Which payment method did you choose?
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Σήμερα υπέβαλα καταγγελία εναντίον αυτού του καζίνο.
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πριν από 3 εβδομάδες
Unfortunately, no. I have already filed a complaint about this, which will be published in about a week due to the 14-day deadline. For payment, I only use cryptocurrencies.
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Θα ήθελα να σας ζητήσω να κλείσετε την καταγγελία μου, τα χρήματα έφτασαν σήμερα. Ευχαριστώ.
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ΑπάντησηΑναφορά1
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Unfortunately, no. I have already filed a complaint about this, which will be published in about a week due to the 14-day deadline. For payment, I only use cryptocurrencies.
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That's a shame. But I see that another player got their money, so I believe that you will also be lucky and get yours.
If that doesn't happen, then the complaint will continue and we will contact the casino.
If there are any updates, let me know.🙂
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I submitted a complaint to you about 1 1/2 weeks ago. When the deadline for publishing the complaint expired, I was asked to confirm once again whether the problem had been resolved or not.
No, my issue has not been resolved, otherwise I would have marked the complaint as resolved.
Now i am waiting three more days for Casino Guru to respond to my reply so that the complaint can finally be processed. Honestly... this is wasted time and only causes more frustration. Utterly inappropriate.
https://casinoguru-en.com/complaints/betalice-casino-player-s-winnings-haven-t-been-received-5
Regards
R0UNDER
Έγινε επεξεργασία
πριν από 1 εβδομάδα
I know that it can be time-consuming, but the procedures are the same for everyone. However, I believe that everything will improve and the casino will be contacted soon.
The casino hasn't said anything else yet. Have you found out anything new?
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Hahahaha... how can I make it clear to the Gurus that the answer is no? ... nein, non, nee, nö, nope, or eheh?
The fact that BetAlice has not yet responded is surely because you have not pursued my complaint and started to exert pressure on BetAlice.
But what do I know? 🤷♂️
πριν από 1 εβδομάδα
We haven't contacted the casino yet, but when we do, you'll see it in your complaint. However, players sometimes try to communicate with the casino outside of complaints, or the casino sometimes sends them updates. This is not unusual, so I asked about it since you wrote to me after a week.
πριν από 3 ώρες
Περιμένω μια πληρωμή 500€ από τις 16 Φεβρουαρίου. Λαμβάνω συνεχώς την ίδια τυπική απάντηση από την υποστήριξη: οφείλεται σε πρόσθετους ελέγχους ασφαλείας από το οικονομικό τμήμα ή σε πολύ μεγάλο όγκο αιτημάτων. Δεν ξέρω τι άλλο να κάνω. Τη Δευτέρα συμπληρώνονται 14 ημέρες.
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