Hello there, Balintm!
We understand your frustration on the matter of cash-out, however, we would like to assure you that our team is continuously working on resolving it as soon as possible. Regarding VIP level bonus, unfortunately, as we can see, your bonus rate is currently too high and due to it, we can not issue the VIP level bonus right now and as a result it has not been added automatically. According to the terms and conditions of our casino, the player is not allowed to abuse the bonus offers. Please, note that in case of abuse, Casino has the right to prohibit the player to receive or use any bonuses and to cancel any winnings received from the bonus funds, both while wagering and after it.
We have taken such actions just in order to prevent potential bonus abusing. This is not a permanent one, you will be able to receive bonuses as soon as your bonus/deposit ratio lowers.
We hope for your understanding, and we will inform you regarding any updates as soon as we get them.
Kind Regards,
50Crowns team
Πήρα και αυτό μόλις πριν από 2 ώρες. Αυτά θα σήμαιναν ότι τα χρήματα στάλθηκαν μόνο σήμερα, κάτι που έρχεται σε αντίθεση με αυτό που λέτε εδώ στο φόρουμ. Ωραία από μένα όμως αν όντως φτάσει τώρα
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