24betting Casino - γενική συζήτηση (σελίδα 4)

Yes sir last time also my account was restricted and winning money given but that time customer care mail also available and live chat support also working condition but this time no mail reply and unable to contact customer

This is the my worry point

As well as last time not taken morethan 10 days approval of withdrawal request but this time already 13 days is over still waiting for approval only

And I have seen many players complaining same account restricted and winning amount not credited

So try to avoid this repeat again any player

Kindly look in to this issue and support

Sir withdrawal request given date 30th April

Today Date 13th may almost 13 days is over still withdrawal request is waiting for approval only

Can I wait for 2 days or cancel old request and raise a new request

Kindly suggest

Thank you for sharing this information with me. We need to be patient now and let us work on it. We can't speed things up. We'll do our best.

Ok sir

As per your earlier communication wait for 14 days approval of withdrawal request

And today the 14th day also over but no progress on withdrawal request and unable to contact customer care support

Yes, Karla, the person handling your complaint has responded. So definitely stick to what she tells you. We can only discuss our situation here, but I can't solve anything. 

Ok sir

I will wait for Karla madam respond

Guys,

Here after don't play on 24betting.com or 24playing.com

Because they restricted account after winning huge amount

My winning amount was hold and account is restricted mode April 30th onwards

Unable to contact customer care also

So be careful friends

Share this information to your friends also please

I would like to provide a final update regarding my issue.

I initially requested a withdrawal, which remained pending for more than 14 days without any progress. After waiting patiently, I cancelled that request and tried withdrawing smaller amounts to see if the issue would be resolved. However, even very small withdrawals are still showing as "Pending" even after more than 48 hours.

This clearly does not appear to be a normal delay. I have observed that other users are receiving their withdrawals within a few hours, while in my case, every request is consistently delayed. This strongly suggests that my account has been specifically restricted from processing withdrawals.

Additionally, the platform has been changing domains and redirecting users to different websites and applications. This creates serious concerns about transparency and reliability. There is also no proper customer support available, and I have not received any meaningful response regarding my issue.

At this stage, it appears that the platform is intentionally holding my funds and not allowing withdrawals to be processed.

I kindly request you to escalate this case further and take appropriate action, as I am unable to recover my funds through normal channels.

I’d say I wouldn’t recommend canceling your withdrawals, because you’ll just end up delaying the processing of your withdrawals even further. And that’s completely unnecessary. I understand that waiting is unpleasant and that everyone wants their money as soon as possible. But sometimes it’s good to be patient. Our team is doing everything they can, but they need time too. 

Dear Team,

Thank you for your response.

I understand your point regarding not cancelling withdrawals. However, my initial withdrawal was pending for more than 14 days without any progress, which is why I decided to cancel and try smaller amounts.

Unfortunately, even after this, all my new withdrawal requests, including very small amounts, are still pending for more than 48 hours. This is very concerning, especially when other users are receiving their withdrawals within a few hours.

This situation makes me believe that my account may be specifically restricted from processing withdrawals.

I kindly request you to proceed with further escalation, as there has been no improvement despite waiting and cooperating patiently.

Thank you for your support.

On the contrary, I don't think your account is restricted when it comes to withdrawals, because if that were the case, you wouldn't be able to make those small withdrawals and you basically wouldn't be able to do any of them. 

The fact that you canceled one and made several smaller ones doesn't guarantee success or that they'll arrive any faster. As I said, you’ve just extended the time it will take to receive the funds, because the timer resets when you submit a new withdrawal request. You should have left the one you had active, but it doesn’t matter now.

Please wait for our team and see what they tell you.

Thank you for your response.

I would like to clarify that I cancelled my initial withdrawal only after waiting for more than 14 days, as your team had advised to wait for that period. Since there was no progress even after 14 days, I proceeded to cancel the request and submitted a new withdrawal.

However, even after that, all my withdrawal requests, including small amounts, are still pending for more than 48 hours.

I understand your point regarding the timer reset, but I followed the recommended waiting period before taking any action. Despite this, there has been no improvement.

I kindly request you to continue the investigation and assist me in resolving this issue.

Thank you for your support.

Yes, you waited as long as necessary, but none of us said that after that time you had to cancel the withdrawal. That’s the time we give casinos to pay out the player. So basically, you extended the deadline yourself. But that’s okay; we’ll see how things go from here.

Thank you for your clarification.

I understand your point regarding the cancellation and the reset of the withdrawal timeline. I agree that cancelling may have extended the process.

However, my main concern remains that even after following the waiting period and trying multiple withdrawals, including small amounts, there has been no progress, and all requests are still pending.

I kindly request you to continue the investigation and help resolve this issue, as I am unable to receive my funds.

Thank you for your continued support.

Thank you for your response.

I understand your point, and I appreciate your clarification.

However, I would like to highlight that I have come across cases where other users have reported waiting even up to 30 days without receiving their withdrawals from this platform. This is quite concerning.

In my case as well, despite waiting for the recommended period and trying different approaches, there has been no progress, and all my withdrawal requests remain pending.

I am worried that this might turn into a similar situation, which is why I am seeking your support to ensure this case is properly investigated and resolved.

Thank you for your understanding and assistance.

Thank you for your continued support.

Based on my experience so far, I am quite concerned about the way this platform is handling withdrawals. Despite multiple attempts and sufficient waiting time, there has been no progress.

I am worried that other players might face similar issues, especially regarding delayed or unprocessed withdrawals.

I hope this case can be properly investigated, and if necessary, appropriate measures or warnings can be considered to protect other users.

Thank you for your assistance.

Okay, let me put it this way. I’d appreciate it if you didn’t spam the forum nonstop with the same thing. I understand your situation and that it’s not pleasant. I understand everything you’re describing. But I don’t need to see three posts about the same thing every day.

Don’t take this the wrong way, but it’s unnecessary. You’d be better off focusing on the update rather than writing the same thing over and over.

Thank you.

Thank you for your message, and I understand your point.

I apologize if my previous messages seemed repetitive. I will avoid posting multiple updates and will wait for further progress before responding again.

Thank you for your support and understanding.

Thank you very much.🙂

Dear muhammad_salman,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice for 24betting Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 24betting Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

This is a reply from your team

So Dear Friend's don't use 24betting.com or 24playing.com website