1xBet Casino - γενική συζήτηση (σελίδα 12)

Well, one way or another, I truly hope this was your last negative experience. 🙂

1xbet betting company's cashback system isn't working properly. I've completed at least 200,000 wagering requirements since yesterday, and only 18 TL in cashback has been credited to my account. Don't even think about becoming a VIP member on this site, which only gives cashback based on wagering requirements. Everything is very unhealthy; you can't get proper cashback or loss bonuses.

Have you contacted the casino support regarding this issue?

I would like to know what they said about it, for sure.

Dear Casino Guru Team,

I respectfully request that my complaint against 1xBet be reopened based on information that materially changes the nature of the dispute.

This matter is no longer solely related to responsible gambling or exclusion handling. Following the closure of my account, multiple 1xBet representatives subsequently communicated that repayment of CAD $74,666.24 would occur.

These communications included statements indicating that my deposits had not yet been credited, that representatives would assist in recovering my funds, and that the funds would be returned. Most recently, on May 9, 2026, I was informed that there had been delays in communication regarding the outstanding CAD $74,666.24 and that my case had been escalated to the payment processing department.

I have documentation supporting these communications and have assembled a complete evidentiary record, including exclusion requests, account closure documentation, repayment confirmations, escalation communications, and supporting records.

I appreciate that support communications alone do not necessarily determine liability. However, I respectfully submit that documented payment representations concerning an outstanding amount of CAD $74,666.24 warrant fresh consideration and review.

I would sincerely appreciate Casino Guru reconsidering this matter and reopening my complaint.

Thank you for your time and consideration.

Kind regards,

Hello dear Larry, I ask you kindly to return back to our discussion regarding this situation. Here on the forum, no one is able to reopen your complaint. In the past I informed you about the possibilities. The option in your situation remains an email request, which is completely out of forum scale.

Thank you for your understanding, and best of luck with the casino.

Please provide the email.

Good day to you.

It is still in the associated complaint, and I believe you went that way a few times in the past. Nothing has changed in this situation.

It was a pretty simple ask. Please provide the email.

Have a nice Sunday, please.

Hello, I submitted a complaint to 1xbet, but 9 days or 2 days have passed since the deadline, and the investigator hasn't responded. Is there any assistance available? Complaint number: 213918

Hi, you've already gotten the answer, so check it out.🙂

Thank you so much from the bottom of my heart for your concern.

You are always welcome. 🙂