At the moment, a fairly large lawsuit is starting to unfold against 1bet Casino, however, in order to start the lawsuit, it would be essential for the casino to send me a copy of our chat conversations. In the last three weeks, I have requested copies of messages more than 10 times in total. They would be required by law to release copies of the messages. The chat says that the relevant department is working on it, but this is clearly a lie. By e-mail, the support does not respond to a single letter in the meantime.
In addition, I would have the right to know what happens to the amount on the account and what the payment method is if I want to cancel my account. I haven't heard back in three weeks. There is nothing about it in the terms of the contract. If I cancel my account, then according to the GDPR they should also delete my data, I would no longer be able to manage it, so the account will be closed and I will not be able to pay out the amount every week.
I would like to finally receive a copy of the messages and get an answer to a question not detailed in the terms of the contract
Does anyone know which authority to turn to in this regard?
Hello,
I tried to access the site to find out where it is licensed but was not successful.
To be honest, this casino currently has a reputation 0,0 out of 10, check it here, and has solved only 1 complaint in total.
Well, it actually does not seem pretty good. Feel free to submit the complaint here.
I filed a complaint, but unfortunately Petronella was scammed by the casino. The casino copied a correspondence that is one day earlier than the relevant one. Nevertheless, the case was closed and not reopened. And when I want to submit a new case that 1bet has not issued the correspondence for almost a month, my complaint is deleted from the Casino Guru page.
Hello there,
your complaint is visible, you can find it here.
Do you have the relevant correspondence, please? If so, I guess that this is a good reason for the reopening.
Hello Radka,
I submitted two more cases regarding the 1bet casino, but both were deleted without any meaningful information.
Another case:
Petronella closed the case because the 1bet.com casino copied a message from the VIP account manager. However, the message is a day earlier than when I requested to close the account. In accordance with the terms of the contract, I requested the account to be closed on 1bet chat. That didn't happen. The casino abused my gambling addiction. I have requested copies of the messages on several occasions. So far, the casino refused to give a copy of the chat correspondence. They don't answer and have been banned in the meantime.
Hello Radka,
I submitted two more cases regarding the 1bet casino, but both were deleted without any meaningful information.
Another case:
Petronella closed the case because the 1bet.com casino copied a message from the VIP account manager. However, the message is a day earlier than when I requested to close the account. In accordance with the terms of the contract, I requested the account to be closed on 1bet chat. That didn't happen. The casino abused my gambling addiction. I have requested copies of the messages on several occasions. So far, the casino refused to give a copy of the chat correspondence. They don't answer and have been banned in the meantime.
Hello,
I find it hard to believe. We usually do not delete complaints unless the player behaves inappropriately or the case is identical to those previously submitted.
Allow me to ask you again: Do you have the relevant correspondence, please? The first one you have mentioned several times now?
If so, I guess that this is a good reason for the reopening.
My lawyer wrote the following letter, to which, of course, no reply was received. We would be especially happy if the case were reopened, as 1bet seems to only respond to CasinoGuru.
Bellona NV
Attn: Management
Heelsumstraat 51 E-Commerce Park
Curaçao
September 28, 2022
Helmeczi / Bellona NV
L.s.,
On behalf of client Krisztián Helmeczi I request your attention for the following.
Client had an account at the online casino 1bet.com. This site is operated by your company and acts under the license of Antillephone NV.
The casino made misuse of the gambling addiction of client which make him lose over HUF 100 million.
On numerous occasions client asked copy of the chat correspondence between the casino and him. (Annex)
So far, the casino refused the give copy of the chat correspondence.
On behalf of client I hereby demand copy of the chat correspondence between the casino and client as from August 26, 2022 and today.
We expect copy of the correspondence not later than 5 days from now.
Awaiting your reply.
Sincerely yours,
R. Bijkerk
I still think that you should focus on providing the missing conversation.
I'm sorry, but I'd say this is a very important piece that is still missing.
After a long time, we received a copy of the correspondence. The only problem is that the mail was forged. :)
Who would have thought...
Of course, we filed a police report.
1bet.com also cheats its own lawyers.
I am attaching an excerpt from the letter sent by my lawyer.
There are many cases against them, they have damaged customers with millions of dollars. In addition, it turned out that in several cases the amount paid did not arrive directly to them, but to Chinese webshops (we have proof of it), which is a classic example of money laundering.
Sadly,
I can hardly comment on this. Trying to make a forgery is stupid and dishonest, still, it's not up to us to get involved at this level. Furthermore, nobody should play in a "casino" with a reputation of 0.
Let your cause be successful.
Update:
We filed a complaint against Bellona NV. I have a very good lawyer who specializes specifically in Curacao casino scams.
There are a lot of complaints against Bellona NV, it's a wonder that sites like CasinoGuru and Askgamblers don't have all their casinos banned.
Hello,
we can't ban any casino, because we are not an official authority, you see?
Instead, we chose to provide honest reviews, so players like you can avoid dangerous online casinos.
May I know whether you had checked the casino review, complaints, or user reviews anywhere on the net before you decided to play on such a site? 🤔
I see this precaution as more effective than suing such companies afterward. Just my point of view 🙂
Hello,
I was thinking of this page:
https://casino.guru/blacklist
Other Bellona NV casinos are listed on it, but 1bet.com is not.
Yes, I checked the casino before. Unfortunately, I only heard about Casino Guru after reading about the complaint handling.
The Hungarian-language pages were praised, but it turned out that most of them were paid PR articles. Also, I checked on Trustpilot, but in the meantime it also turned out that they pay 5 euros for positive reviews.
Before, I only played on big sites, I didn't know that there are medium-sized casinos that don't respect their own terms and conditions and even commit forgery.
Hi!
you can try this contact.I previously reported the HOT.BET (Bellona NV) casino here.
Director Legal and iGaming Compliance.
cindy.drommond@the-emgroup.com
Name:Cindy Drommond
Γεια!
Βλέπω ότι είσαι και Ούγγρος. Διάβασα το παράπονό σου. Βρήκαμε έναν δικηγόρο στο Κουρασάο, αυτή τη στιγμή χειρίζεται την υπόθεσή μας, υπάρχει επίσης ένας άλλος Ούγγρος που έχει επίσης το ίδιο πρόβλημα με εσάς. Υπάρχουν επί του παρόντος 5 υποθέσεις εναντίον της Bellona μόνο με αυτόν τον δικηγόρο. Έχω κάνει ήδη καταγγελία στην EM group, από τότε ήρθε ο δικηγόρος της Bellona.
Είμαι ήδη στο στάδιο που καταθέσαμε αναφορά στην αστυνομία στο Κουρασάο για πλαστογραφία, γιατί παρόλο που έλαβα αντίγραφο της αλληλογραφίας, ήταν πλαστογραφημένη με τον τελευταίο βρόμικο τρόπο. Τώρα προσπαθούμε να πείσουμε τη Zendesk (τον χειριστή της πλατφόρμας συνομιλίας) να πει ότι αυτό δεν είναι αυθεντικό αντίγραφο.
Προς το παρόν, ούτε η VANEPS (δικηγορική εταιρεία της Bellona), η Antillephone (είναι ο κάτοχος της κύριας άδειας), ούτε οι αρχές του Κουρασάο δεν απαντούν, επομένως τις ανέφερα στις αρχές προστασίας δεδομένων της Ουγγαρίας και της Μάλτας πριν από 1 εβδομάδα.
Ο επόμενος γύρος είναι η υποβολή αναφοράς για ξέπλυμα βρώμικου χρήματος, επειδή σε αρκετές περιπτώσεις το ποσό δεν έφθασε στην Bellona NV, αλλά έφθασε σε κινεζικά διαδικτυακά καταστήματα και το ποσό δεν αφαιρέθηκε σε ευρώ ή σε δολάρια, αλλά σε κινεζικό γουάν.
Εάν πιστεύετε ότι μπορείτε να συμμετάσχετε μαζί μας, ο δικηγόρος εργάζεται έναντι αμοιβής επιτυχίας.
Γεια.
Καταλαβαίνω την κατάστασή σου. ευχαριστώ που προσπαθείς να βοηθήσεις. Ωστόσο, έδωσα και την υπόθεσή μου στον πελάτη, και ο Διευθυντής του EM GRUP ερευνά επίσης την υπόθεση. Νομίζω ότι θα περιμένω τα αποτελέσματα των εξετάσεων,
είναι προφανές ότι η Bellona Nv. μια απάτη και ασέβεια κεγκ. γιατί η ψυχολογία χρησιμοποιείται από τους παίκτες του παιχνιδιού. αν κερδίσεις δίκαια. θα κάνει τα πάντα για να αποφύγει την πληρωμή.
Όσο για την Penz Mosast, ξέρω τα πάντα για αυτήν την εταιρεία. Θα σας στείλω τον σύνδεσμο για αυτό. που μπορεί επίσης να σας ενδιαφέρει,
https://casino.guru/hot-bet-casino-the-player-s-requesting-a-refund
Ελπίζω να μπορέσεις να λύσεις την περίπτωσή σου. Σας εύχομαι Πλούσια Δάχτυλα Επιτυχίας
Γεια!
Καλή χρονιά γεμάτη επιτυχίες και σε εσάς!
Δεν είναι τυχαία ο Roelof Bijkerk δικηγόρος σας;
Πόσο καιρό ερευνά η Em Group την υπόθεσή σας;
Γεια!
Ευχαριστώ πολύ!
Ο Roelof Bijkerk δεν είναι ο δικηγόρος μου.
Στις 3 Οκτωβρίου, έδωσα την υπόθεσή μου απευθείας στον Διευθυντή του EM Grup.
Είμαι βέβαιος ότι θα μπορέσω να πάρω πίσω τα κέρδη μου, καθώς το καζίνο ανακοίνωσε πριν από αρκετούς μήνες ότι έλαβα τα πληρωμένα μου χρήματα πίσω. αλλά δεν επέστρεψε ποτέ τα χρήματα που πλήρωσα. και πήρα και το βραβείο μου, 
εδώ το καζίνο δήλωσε ότι επέστρεψε την κατάθεσή μου. έχουν περάσει πάνω από 2 μήνες. αλλά δυστυχώς το καζίνο με εξαπάτησε και εδώ. και είπε ψέματα. BELLONA NV. Δεν επέστρεψε ποτέ τα χρήματα που πλήρωσε. Είναι σαφές ότι η Bellona NV Penzmosók είναι απατεώνες και ληστές.
Hello, as I am reading your conversations here, I have nothing left but to wish you much success in solving your disputes. We would definitely appreciate if you could document on the forum how your cases are progressing and what it entails. You can easily start a new thread here on the forum regarding this topic to make everything clearer. I can then your current posts there later . Good luck and keep us informed please✨
Δωρεάν επαγγελματικά εκπαιδευτικά μαθήματα για υπαλλήλους online καζίνο, με στόχο τις καλύτερες πρακτικές του κλάδου, τη βελτίωση της εμπειρίας των παικτών, και τη δίκαιη προσέγγιση στα τυχερά παιχνίδια.
Μια πρωτοβουλία που ξεκινήσαμε με στόχο τη δημιουργία ενός συστήματος καθολικού αυτο-αποκλεισμού, που θα επιτρέπει στους ευάλωτους παίκτες να μπλοκάρουν την πρόσβασή τους σε όλες τις ευκαιρίες online τυχερών παιχνιδιών.
Μια πλατφόρμα που έχει δημιουργηθεί για να επιδείξει όλες μας τις προσπάθειες που στοχεύουν στην πραγματοποίηση του οράματος ενός πιο ασφαλούς και πιο διαφανούς κλάδου τυχερών παιχνιδιών.
Ένα φιλόδοξο έργο στόχος του οποίου είναι να τιμήσει τις μεγαλύτερες και πιο υπεύθυνες εταιρείες στον κλάδο των online τυχερών παιχνιδιών και να τους αποδώσει την αναγνώριση που αξίζουν.
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