Συζήτηση για το άρθρο: Οδηγίες επίλυσης παραπόνων (σελίδα 8)

Hello, is this post related to something concrete, perhaps? Limitless Casino, maybe? I believe a bit of context would be helpful.

I surely get your points here. The thing is that if the casino now requires a verification in order to get your winnings, it would be for the best to cooperate.

What do you think about that?

Hello,

I would like to add more details to my complaint regarding my 1xBet account (ID: 1170471931).

I have already provided ALL requested documents and fully cooperated with your verification process. Despite this, my account remains blocked without any valid explanation.

I deposited funds via Paynet, and I am not familiar with MobCash. I live far from MobCash terminals, and it is extremely inconvenient for me to use them. This is not my responsibility — it is the operator’s obligation to provide accessible payment methods.

I have clearly stated that I am ready to complete alternative verification and cooperate in any way required. However, your support team continues to ignore my requests and does not provide any solution.

The total amount of my blocked funds is 18,500,000 NOK. This is a significant amount, and I demand immediate resolution of this issue.

If my account is not restored and my funds are not released, I will escalate this case further by contacting official regulators and additional complaint platforms.

I expect a prompt response and a fair resolution.

Sincerely,

Umida Sharipova

Hello,

I am following up again regarding my complaint about my 1xBet account (ID: 1170471931).

I have already submitted all required documents and fully cooperated with the verification process, but my account is still blocked without any clear explanation.

I deposited money via Paynet, and I do not use MobCash. I live far from MobCash terminals, and it is very difficult for me to access them. This should not be my responsibility.

I am ready to complete any alternative verification process, but I am not receiving any real assistance from the support team.

The total amount blocked on my account is 18,500,000 NOK.

My 1xBet account email: [email protected]

Please review my case again and provide a solution as soon as possible. I am waiting for a fair resolution.

Sincerely,

Umida Sharipova

Hello,

Thank you for your response. I fully understand that verification may be required, and I am willing to cooperate.

However, I would like to clarify that I have already provided all requested documents and completed the verification process from my side. Despite this, my account remains blocked without any clear explanation or progress.

I am not refusing verification — on the contrary, I am ready to complete any additional or alternative verification if needed. But currently, I am not receiving any clear instructions or assistance from the 1xBet support team.

I kindly ask you to help facilitate communication with the casino and ensure that they either:

Clearly explain what is missing, or

Complete the verification and restore access to my account

At this point, I am simply asking for transparency and a fair resolution.

Thank you for your assistance.

Sincerely,

Umida Sharipova

Hello,

Thank you for your message. I would like to clarify that my complaint is NOT related to Limitless Casino.

My complaint is specifically about my account in 1xBet (ID: 1170471931).

All the information I provided refers only to 1xBet, including my deposit via Paynet, verification process, and the blocked account with funds amounting to 18,500,000 NOK.

I kindly ask you to focus on my case regarding 1xBet only.

Thank you for your understanding.

Sincerely,

Umida Sharipova

Hello, I checked that and your complaint is waiting to be reviewed. Kindly save those updates for later.

You know there is not much we can do for you here on the forum. This forum is a place for talking in the first place. On the other hand, Complaint serves as a platform for investigating the issue.

Let me know if you could use more details, please. And don't worry, when it comes to the complaint, you will be directly notified about any progress.

Hello Guru Team, 

My name is Sharipova Umida. I am submitting a complaint regarding my blocked 1xBet account (ID: 1170471931). I have attached all necessary documents: deposit confirmation, passport/selfie, and support chat correspondence. 

Please review my case as soon as possible and assist in unblocking my account and returning my deposited funds (18,500,000 UZS). I am ready to provide any additional information immediately if required. 

Thank you for your prompt attention.  

Best regards,  

Sharipova Umida  

Email: [email protected]

Well, I just deleted two other similar posts. Since it appears that you do not respond here on the forum, I honestly do not know how to respond to this repetitive information.

Let me know once you are ready to talk or cooperate, please.

Καλησπέρα σας

ευχαριστώ για το χρόνο σας ,

το πρόβλημα που πιστεύω ότι υπάρχει είναι καθυστέρηση στην διαδικασία αναλήψεως

συγκεκριμένα το καζίνο για το οποίο θα καταθέσω παράπονο έχω καταφέρει ν κάνω ανάληψη αλλά για μικρό ποσό

στο παρελθόν όπως και τώρα είχα κάνει αίτηση ανάληψης ποσού 499 € συγκεκριμένα επειδή τόσο ήταν το όριο και είχε αργήσει τόσο πολύ με αποτέλεσμα να ακυρώσω την ανάληψη

αυτήν την φορά δεν θα το κάνω φυσικά θα παραθέσω ποιο κάτω στιγμιότυπα οθόνης γιατί όταν εμπιστεύεστε ένα καζίνο με ποσά συνεχώς δεν γίνετε όταν μια φορά να μην λάβεις τα χρήματα σου , και φυσικά το κάνω για να λάβω τα χρήματα μου

Hi, could you please tell me which casino we're talking about? Also, how long have you been waiting for your money?

As for canceling a withdrawal, I recommend never doing that because, just as you said, you'll just end up waiting longer for no reason.

I'll wait for your reply.

Καλησπέρα σας το καζίνο για το οποίο μιλάω είναι το Millioner

Το γνωρίζω και άλλη μια φορά που κατάφερα ν είμαι τυχερός και έβγαλα 500 € έκανα αίτηση ανάληψης αλλά περίμενα με αποτέλεσμα ν την ακυρώσω

Φυσικά και θεωρώ ότι γίνετε επίτηδες αλλά όταν δηλώνεις 3 μέρες το πολύ και δεν το κάνεις ουσίαστικα με κοροϊδεύεις γιατί αν και τζόγος εγώ χάνω πάντα άμα καταλήγει έτσι τα χρήματα μου

Σας στέλνω και σημερινή συνομιλία να έχω αποδείξεις

what's said in their T&C regarding withdrawals?

Έως 3 εργάσιμες που τελείωσαν χθες ουσιαστικά και ανάληψη έως 500€

Ορίστε και χθεσινή συζήτηση

Thanks for the reply. I’d like to point out that we give casinos 14 days to pay out a player’s winnings. I understand that if they tell you it will take 3 days, everyone would expect it to take that long. If there’s a delay, unfortunately there’s not much we can do about it. But I believe that if nothing is resolved within the timeframe I mentioned, we’ll try to help you with that.

Do you think that would be okay for you for now, and can you hold out? 

Αρχικά ευχαριστώ για την απάντηση

Φυσικά

Απλα σας στείλω και απάντηση χθεσινή , για να έχετε μια πιο ολοκληρωμένη ιδέα

ευχαριστώ για τον χρόνο σας

What they write to you is basically pretty general. But I still haven't received an answer to the question of how long this whole situation has been going on. 

Can you please tell me? 🙂

good day I have a problem at frumer casino. last week I asked to close my account. they didn't close it. so I continued to make deposits, bets on sports. then I asked for a withdrawal and today my account was closed. not before when I asked but only when I started depositing and playing and only after about 3 days after active withdrawal what do I have there so they closed it. that at my request. but the request was already a few days before.. the amount is about 24 thousand.. CZK. thank you. šeda petr

Γεια σου Πέτρο,

Λυπούμαστε που πρέπει να αντιμετωπίσετε τέτοια πράγματα και, αν είναι δυνατόν, οι συνάδελφοί μας και εγώ θα προσπαθήσουμε να σας βοηθήσουμε. Δεν μου είναι ακόμη απολύτως σαφές τι συνδέεται με τι, γι' αυτό θα πρότεινα να εστιάσετε σε μερικά βασικά σημεία:

1) Πώς υποβάλατε και πώς διατυπώσατε το αίτημα κλεισίματος του λογαριασμού;

2) Αυτή η μέθοδος και η διατύπωση αναφέρονται στους κανόνες;

3) Αφού κλείσατε τον λογαριασμό, σας είχαν απομείνει χρήματα στον λογαριασμό καζίνο;

4) Αν ναι, πώς το δικαιολόγησε το καζίνο; Και τι θα ακολουθήσει;

Συνολικά, το ζήτημα του κλεισίματος ενός λογαριασμού όταν ένας παίκτης έχει χρήματα στον λογαριασμό μπορεί να είναι αρκετά εκτεταμένο και επομένως παίζει μεγάλο ρόλο το τι, πότε και πώς ζήτησε ο παίκτης και πώς απάντησε συγκεκριμένα το καζίνο σε αυτό, καθώς και η διαδικασία που ορίζεται στους κανόνες του καζίνο.

Θα επιστρέψω τη Δευτέρα, μπορούμε να το εξετάσουμε μαζί.