Συζήτηση για το άρθρο: Οδηγίες επίλυσης παραπόνων (σελίδα 9)

I have withdrawn 120$ from madfreak, it still hasn’t come thru to my acct, im sick of messaging the chats just to get the same stupid generic messages. I told them someone had switched the algorithms around and I had proof. They just blew me off like I was retarded, and never actually sent the money, they sent an Osko receipt but it was closed down the day before.

what do I do now?

Hi, I’d say problems with withdrawals are pretty common. The very first thing I need to know is which casino you’re talking about, so I’d like to see a link to the casino where you play.

Another important thing is to find out how long this situation has been going on, where you can’t withdraw your money and the casino keeps repeating the same thing.

So, Osko is a payment method, right? But what does it mean that they sent you a receipt but—"it was closed down the day before"? I don't quite understand that part.

I'll wait for your reply.

So Osko is a payment system that been around for a while right? It runs off a satellite Thats been used for a long time, the algorithms gone almost all the way around so when it did the satellite has attempted to compress the data history, in doing so it has lost the ability to look at its own records of transactions as it can no longer select a specific transaction number only groups of numbers. Because of this a handful of transactions would have been left behind/ unpaid to no one’s fault but the people watching over the system.

ive been given a receipt number so im gonna call the bank n check.

Sure, that makes sense. Could you please tell me which casino you're referring to? 

Έχω ένα ανοιχτό παράπονο, και αυτή τη στιγμή περιμένω την απάντηση του Casino Guru. Απομένει λίγο περισσότερο από μία ημέρα... τι θα συμβεί αν λήξουν οι 7 ημέρες και το Casino Guru δεν έχει απαντήσει; Δεν καταλαβαίνω την καθυστέρηση. Τι θα μπορούσε να την προκαλεί;

Unfortunately, our team has to deal with hundreds of complaints every day, and that is why we are unable to reply to every complaint right away.

You don't need to be worried at all, though; there will be some movement in the complaint soon, for sure.

Do you have any updates for us, by any chance?

Φυσικά, κατανοώ τον μεγάλο αριθμό παραπόνων και την φανταστική δουλειά που κάνετε. Η ερώτησή μου είναι, αν η αντίστροφη μέτρηση των 7 ημερών φτάσει στο 0 ενώ αναμένετε απάντηση από το Casino Guru, τι συμβαίνει;

Hello, I guess it happens just rarely, but the case still needs an update from either the mediator or the casino or the player, depending on who is in turn. Do not worry, please; the mediator always returns back to the complaint.

Ευχαριστώ για τις πληροφορίες. Τελικά απάντησαν όταν απέμεναν μόνο λίγες ώρες πριν το χρονόμετρο φτάσει στο μηδέν. Τώρα απάντησα και περιμένω ξανά απάντηση από το Casino Guru. Απομένουν μόνο 24 ώρες.

You are welcome. I see Munya was assigned as the resolver of the case. Hopefully the situation will be resolved soon. Did the casino perhaps add something outside the complaint?

Τίποτα, το καζίνο με αγνόησε. Τώρα περιμένω την απάντηση της Munya.