Συζήτηση για το άρθρο: Οδηγίες επίλυσης παραπόνων (σελίδα 5)

Καλημέρα σας να σας ενημερώσω οτι η επαλήθευση εγινε κι οτι η πρώτη ανάληψη διεκπερεωθηκε εχτές το απόγευμα σας ευχαριστω πολύ.

That is great.

Please inform us whenever you receive the full amount so your complaint can be closed as well.

Κυρίες και Κύριοι

Κέρδισα 7.000 CHF στο online καζίνο Talismania και ζήτησα ανάληψη. Ωστόσο, η επαλήθευσή μου απέτυχε επειδή πλήρωσα με την κάρτα της συζύγου μου. Ως αποτέλεσμα, ο λογαριασμός μου έκλεισε και τα χρήματά μου κατασχέθηκαν.

Παρά το γεγονός ότι αυτό προβλέπεται στις δικές σας πολιτικές, δεν έχω λάβει επιστροφή χρημάτων για την τελευταία προκαταβολή.

Μπορείτε παρακαλώ να με βοηθήσετε με αυτό το θέμα;

Με εκτίμηση

Ντανιέλ Βούκοβιτς

Για μένα, η Primobet είναι Σερβική. Άρα έκλεψε 270.000 δηνάρια. Κατάθεση 30.000, κέρδη 300.000

Μου επέστρεψαν μόνο την προκαταβολή. Πλήρωσα το ίδιο ποσό με την κάρτα του φίλου μου. Και τα παιδιά με άφησαν να παίξω για ένα μήνα και στο τέλος ήταν σαν τρελοί, και όσο έπαιζα δεν παραπονέθηκαν.

Hey, if you use a third-party payment method, most casinos will take your winnings.

In this case, it is important to know whether you and your wife have a joint account or separate accounts and you deposited from her account.

Could you please let me know?

Unfortunately, casinos often don't notice these things right away, but only after some time when they check your account or you go through verification. It's a common violation of the rules where any casino would take your winnings away. Sometimes you have to read the Terms and Conditions, even though I know that 99% of players don't read them at all. They usually only find out what constitutes a violation of the rules when they violate them.

Hi i not real doing a compant but tried signing up to your casino. It lets you put your email, password but it wont let you put currency. So you cant sign up,you might want to fix that.

Well, which casino specifically would you like to sign up/register with? We are not a casino, but it would probably be best to know where it is. Have you tried asking live chat or something similar to help you?

Slots Amigo - Another casino scammers that say they operate in Curacao under their gaming license. (Which is apparently not true)

Basically they have taken an estimated £19,000 from which I won fair and square through there casino. The money I won it on was Monopoly through Evolution Games to which I do not think Slots Amigo have permission to include these as a gaming partner. Non the less, I won a small amount to which they paid me after all my documents were validated and verified, great! Then I won big and it all opened up that these people are just scammers trying to steal my winnings! There T&C’s changed to benefit them, there domain name changed to try and throw me off and there online support stopped answering my queries. I was contacting them for over 3 weeks trying to get my withdrawals, it was then I was told they only pay out £500 per withdrawal and that my documents where rejected, even though they had already verified them and paid me when I first won.

If they can just take £19,000 from me that I legitimately won then god knows how much they take from other players!! They are criminals and need to be stopped immediately and someone be made accountable for all there crimes against good honest customers.

I have pages of evidence back my claims and again I am happy to share them. I also contacted government officials in Curacao about this casino but never got a response. I even offered them 50% of the winnings if anyone can help me get what is technically mine that I won legitimately and legally.

I have plenty more evidence but you can clearly see from above they accepted my documents and paid me, then they closed my account with no explanation after winning over £19,000…. Again you can also see where they changed there domain name and there response after me asking why.

I am not expecting a positive outcome in terms of getting my money back, but if these can be looked in to and people made aware that they are scammers then it’s a positive.

I was trying to find this casino in our database, but it looks like we don't have it there yet.

Could you post the URL of it here, please?

Also, if you think that our complaint team could try and help, perhaps submitting a complaint would be good.

What do you say?

Hi Romi, I have already submitted a complaint on here in regards to slots amigo. They change there URL all the time to throw people off, here is there latest one https://www.slotsamigo8.com/signup

Right. I found the review now; it's here. You can see the safety index is pretty low. 🤷‍♀️

I can see that you haven't replied to your complaint resolver yet, and you have the timer on you, so please do so as soon as possible so we can try to help.

The numbers you see in the URL of this casino are actually so-called mirrors of the website. It can change from time to time.

i win 250 euro on hit spin , i succesfull pass the kyc , and they close my account

So you won €250, passed KYC, and then the casino closed your account. That doesn’t look fair at all. A licensed casino should explain clearly why they closed your account, did they tell you?

If you need help you know you can turn to us.

Καλησπέρα, έκανα μια κατάθεση με μια κάρτα που δεν ήταν στο όνομά μου αλλά στο όνομα του συζύγου μου. Έχω κάνει αρκετές καταθέσεις τόσο με αυτήν την κάρτα όσο και με την προσωπική μου κάρτα και όλες ήταν επιτυχείς. Έχω στείλει περαιτέρω ερωτήσεις μέσω email και συνομιλίας. Τα έγγραφά μου έχουν επαληθευτεί. Η άλλη κάρτα Postepay εξακολουθεί να επαληθεύεται. Θα ήθελα απλώς να καταλάβω γιατί επιτρέπουν τις καταθέσεις και δημιουργούν όλες αυτές τις δυσκολίες όταν κερδίζετε. Εάν είστε προσωπικό μέλος, μπορείτε να το αναφέρετε τώρα; Θα ήθελα να εισπράξω τα κέρδη μου σε μια κάρτα στο όνομά μου.

Well, it is usually written in the terms that no third-party payments are allowed, and all the players have to read the terms and get informed. They could actually reject your withdrawal if you violate these terms, you know.

In some cases, though, they can pay out the winnings, especially if there is some payment from the spouse's account to which also the other partner has a confirmation that he or she is allowed to use it. Or if the account is a joint account.

So, how is it in your case, please?

Also, please know that all the payment methods are usually only verified with the withdrawal request and not the deposit.

Καλημέρα, σήμερα το πρωί έλαβα ένα email που έλεγε ότι η συναλλαγή μου απορρίφθηκε. Ήθελα να δω τον λόγο για το μπλοκαρισμένο προφίλ. Μισή ώρα νωρίτερα, είχα εισέλθει και είδα ότι όλα τα έγγραφα που είχα ανεβάσει είχαν εγκριθεί. Μίλησα με έναν χειριστή ο οποίος μου εξήγησε ότι τα έγγραφα ήταν εντάξει. Απλώς έπρεπε να περιμένω να διεκπεραιωθεί η συναλλαγή μου. Μετά από λίγα λεπτά, έλαβα ένα email που μου έλεγε ότι είχε απορριφθεί. Ήθελα να δω τον λόγο, αλλά δεν με αφήνει πλέον να εισέλθω. Μπλόκαραν το προφίλ μου χωρίς να μου δώσουν εξηγήσεις. Μου φαίνεται πολύ περίεργο που όλα αυτά τα έγγραφα εγκρίθηκαν στην πραγματικότητα και η συναλλαγή απορρίφθηκε με το μπλοκαρισμένο προφίλ.

Καλημέρα, μου συνέβη πριν από λίγες ώρες ότι η επαλήθευση πέρασε, αλλά μπήκα στο μπλοκαρισμένο προφίλ χωρίς εξήγηση και η συναλλαγή απορρίφθηκε.

Hmm, you successfully passed verification, but the casino blocked your account? That doesn't make much sense to me.

Have you tried emailing them to ask for an explanation? 

Ναι, ναι, έστειλα email χωρίς απάντηση, μου είπαν να μπω στο δικό μου για να δω τον λόγο, αλλά είχε ήδη μπλοκαριστεί. Το καζίνο Verde, αντίθετα, μου απάντησε λίγα λεπτά πριν μου πει ότι έπρεπε να περιμένω τη συναλλαγή για να κάνω ανάληψη των κερδών μου. Εν τω μεταξύ, ο λογαριασμός μου μπλοκαρίστηκε αφού μίλησα μαζί τους στη συνομιλία. Όλα ήταν πολύ περίεργα. Τώρα μας λέω ποιος μας προστατεύει αφού ανέβασα όλα αυτά τα έγγραφα, τι πρέπει να κάνω τώρα, με ποιον πρέπει να επικοινωνήσω για να καταλάβω πώς να προχωρήσω.