πριν από 10 μήνες
I think its the procedure there but it should be a lot easier unless your claiming it all the time then I could see their angle on it
πριν από 10 μήνες
Ok Ive been about 4 months just get updates saying they are busy and yet to allocate someone it can take over a year
πριν από 10 μήνες
Yeah I totally get that, I never raise disputes for anything or even complain usually so it’s frustrating but we shall see. Think it might be worth me mentioning the FOS cases that have been upheld for the same reason when complaints get back to me? I’m sure they would rather avoid needing to go to them as the charges are substantial when it gets to that point
πριν από 10 μήνες
Yes mention it just to strengthen it but they should raise them ok anyway your doing it right
πριν από 10 μήνες
Hello,
does anyone know the Mastercard rules for wrong MCC/transaction laundering so I can give this to my bank!
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Caz111111111
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Caz111111111
πριν από 10 μήνες
They can pick and choose during the dispute however they usually go through them 1 by 1 so this is a good sign for you
Caz111111111
πριν από 10 μήνες
What did you say to Monzo to get them to raise? They are still declining all of mine
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Caz111111111
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Caz111111111
πριν από 10 μήνες
Yeah fingers crossed for you. Weirdly - I raised the chargebacks with Monzo, they declined them all and the next day one of the merchant refunded a payment. I wonder if Monzo let the merchant know even if they decline the chargeback.
πριν από 10 μήνες
That’s mad. Which merchant did you get the refund from?
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Caz111111111
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Nikotpf Active Web Lim
Caz111111111
πριν από 10 μήνες
Yeah I think the banks must alert the merchants to the chargeback request, and obviously some of them just initiate the refund there and then. So just shows it may still be worth raising even if Monzo are going to reject!
πριν από 10 μήνες
Do you know what website they are?
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Anonymized960
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πριν από 10 μήνες
Monzo won't accept any of my Chargebacks. They just keep asking me what I ordered and what didn't I get. I think they are just trying to stop me from requesting any- such a pain in the rear...
Monzo so unhelpful 😣
πριν από 10 μήνες
So just had an email out of the blue from the casino. I'd gone to them first and they'd fobbed me off offering 200 quid as a goodwill gesture. I'd deposited 8k 🙈 I responded a month or so ago just repeating they'd masked the transactions and I'd be going the chargeback route if they wouldn't refund. I have been hesitant to raise the chargebacks due to people having their accounts closed.
The casino are now offering me half of my total deposits.
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πριν από 10 μήνες
Amazing news! Which casino was it?
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