Question about Gambling websites with Curaçao license using incorrect Merchant Category code (σελίδα 1.450)

What sort of communication did you have from usupport if any after requesting refunds? Did they ask you for info before refunding?

Also do you have website for usupport?

Hello mate, nothing back yet will be chasing them again next week.

We have syccefully refubded the transaction etc no website just there email address

Hi, I have had the same experience as you with Monzo, they are beyond useless!! I had been upfront with Monzo and asked for them to chargeback all of them as loads and would take me forever but they refused.

I have also gone to the Ombudsman. Please can I ask have you submitted chargebacks then complained? My complaint is with the FOS but don't want to rock the boat and try to chargeback for each transaction whilst it's ongoing.

Its a joke you cant dispute more than one transaction at a time. Have any refunded once you submit a chargeback? Alot of my merchants have. Just under 7k back. Yeah I'm now at final stage of ombudsman. Waiting on senior Ombudsman decision. Fingers crossed for my outstanding 14k. I haven't submitted any new chargebacks in past 2 weeks. My account is being closed on 13th of august. Fk Monzo

I haven't attempted any chargebacks, left it in the hands of the FOS when Monzo refused to do it, but reading your posts made me wonder if I should be trying to do it (would take forever!) or just leave it with the FOS. I have around the same amount unfortunately! Also have an irresponsible lending complaint with them too which is being escalated to the senior ombudsman. The chargebacks one is still with the first stage investigator but guessing yours wasn't successful if escalated.

100% fire off chargebacks. As soon as you do it sends a signal to the merchants accounts and a few days later refunds appear. Ive been doing it since march. Monzo will close your account so make sure you have a back up account to transfer refunds across. Yeah investigator didn't uphold. I found a case online exact same as mine so I attached it to my email chain to senior Ombudsman. Can read this attachment. https://www.financial-ombudsman.org.uk/decision/DRN-4443965.pdf

Nah i didnt get mine plus its a small amount thats why i didnt even pursue it