Hi all
I'm new to this thread having fallen victim to Curacao based casinos Spindog and SpinsCastle.
All my transactions are with Revolut
Spindog are all through Consultitans, who I can find some threads about here, but cant really follow any successful actions? I'm not sure who to get in touch with them, or find out what the coding was, Revolut apps have applied Entertainment as the category category.
Spinscastle are another story as their transactions are spread across 14 different companies
Bitpulz
Calpex
Craftessay
Bitglide
Sonet
Aimskinz
Acebir
Dplc Riobian
Imgvibes
Santeda
E
Zentriq
PXTB
Palwallet
It seems from others experience that Revolut dont have a successful process to dispute, so I am thinking I need to contact the casinos and the payment platforms, but how do I go about this?
Happy to receive guidance by email ([email protected]) if that prevents duplication as I know this thread is now 1199 pages long and that makes it difficult to find any clear advice on what to do.
I'm happy to put in the time and effort as its a substantial sum and lesson learned!
Many thanks
I have received a couple of refunds in the past in 2024 and 2025. Responses from Cardaq came via Ksenija Blumfelde - Head of Chargeback Processing - [email protected]
I just wrote the standard stuff about the funds being miscoded and facilitated on behalf of an unlicenced offshore casino etc as far as I recall.
Dear ,
We hereby inform you that we have received your email and will make every effort to investigate and resolve this situation.
We will begin processing the refunds on Monday during our regular business hours and will carefully monitor the progress of your case.
Kind regards,
Ksenija Blumfelde
Head of Chargeback Processing
Cardaq Limited | the IXXOV Group
Authorised Electronic Money Institution FRN
Θα ανακατευθυνθείτε σύντομα στον ιστότοπο του καζίνο. Παρακαλούμε περιμένετε. Αν χρησιμοποιείτε λογισμικό αποκλεισμού διαφημίσεων, ελέγξτε τις ρυθμίσεις του.