Vulkan Vegas Casino - Οι αναλήψεις παικτών καθυστερούν λόγω τεχνικών προβλημάτων.

Hello, since 28th September, 100 euros have not been paid out, and on 3rd October I won 350 euros. Unfortunately, each time I inquire, I am told there are technical problems and I should be patient.

Hallo, seit 28.09 sind 100 Euro nicht ausgezahlt worden und am 03.10 habe ich 350 Euro gewonnen, leider jedesmal bei Nachfrage wird mir gesagt da technischer Probleme gibt und ich sollte mich gedulden

Dear andreacollu77,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Hello, yes I wait the 14 days, but I find it unusual because 2 payouts that I won from 2 days have already been paid out but the oldest ones have not and with the answer for technical reasons

Hallo, ja jch warte die 14 Tage, aber ich finde ungewöhnlich da 2 auszahlung die ich von 2 tage gewonnen habe ,schon ausgezahlt wurde aber die ältesten nicht und mit der Antwort aus technischen Grunde

Dear andreacollu77

Please kindly provide the disputed transaction ID.

Regards

Dear, I submitted my winnings today and received them in my gaming account without knowing, now I have requested a withdrawal again and was approved immediately, so everything went well. Thank you very much

Sehr geehrte, ich habe heute meine Gewinne eingereicht auf meine spielkonto erhalten, ohne zu wissen, jetz habe ich wieder eine auszahlung beantragt und wurde auch sofort genehmigt, also alles ist gut gegangen. Vielen Dank

Hello everyone,

Thank you both for your replies.

andreacollu77, have you already received your winnings?

Dear andreacollu77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.