Wildsino Casino - Ο παίκτης πιστεύει ότι η ανάληψή του καθυστέρησε.

Good afternoon, I play in this casino, I made a withdrawal on January 31st, and until today February 7th and they do not return the amount of the withdrawal, every day I talk to them and I feel that they are cheating me, always with excuses that it is late, they in the application say that they pay in 3 working days, but they are already in 8 days, I continue to send messages in the chat and I have already sent emails and no answer, except always the same. They don't want to pay me. I asked for your help please, because I think this casino just takes in money and when the prizes come out they don't give them, they cheat people. Like they're doing to me, I'm sure they're doing to a lot of people. Please help me because it was my lawyer who referred me to your site and you are very reliable and can solve the situation. Thank you very much for your help and I look forward to hearing from you. Thank you very much.

Boa tarde , eu jogo neste casino , fiz um levantamento no dia 31 de janeiro , e ate hoje dia 7 de fevereiro e nao me devolvem o valor o levantamento , todos os dias falo com eles e sinto que me estao a enganar , sempre com desculpas de que esta atrazado , eles na aplicacao teem que pagam em 3 dias uteis , mas ja vao em 8 dias , continuo a mandar mensagens no chat e ja mandei imails e sem resposta , ha nao ser sempre o mesmo. Eles nao me querem pagar . Eu pedi a a vossa ajuda por favor , porque acho que este casino simplesmente so entra dinheiro e quando sai os premios eles nao dao , eles enganam as pessoas . Como estao a fazer me a mim , de certeza que estarao a fazer a muita gente . Pesso a vossa ajuda por favor ate porque foi o meu advogado que me indicou o vosso site e que voces sao de pura confianca e conseguem resolver a situacao . Desde ja agradeco de coracao a vossa ajuda e espero uma resposta vossa . Muito obrigado.

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Dear ricardoferreirafcp,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center