RainBet Casino - Ο λογαριασμός του παίκτη έχει κλείσει λόγω προβλημάτων επαλήθευσης.

I opened my Rainbet account around August 2025. At first, I placed a few bets , played some roulette live and made maybe two or three withdrawals; at that time, the bookmaker didn’t require any verification from me. Then I didn’t use the account for a few months. I started using it again around May 15 of this year. I placed a few bets, and my account balance was 108 euros. I requested a withdrawal and was asked to verify my account. After completing it, I received a notification that the verification was successful. A few minutes later, 108 euros disappeared from my account, and when I asked in the chat, I was told that my verification was deemed fraudulent. I’ll be honest—I was really surprised. I have no idea on what basis the bookmaker wrote such a thing. There was absolutely no violation of their terms and conditions. I sent my ID and my bank statement, which is probably obvious. To me, it’s absurd that the bookmaker is blocking accounts and stealing money based on something that’s nonsense. I’ve emailed them but haven’t received a response. Please help me get my money back. 

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify which bets you placed on 15 May, when you started using your RainBet Casino account again?
• Which documents did you submit to the casino for the verification of your account?
• Please forward the message you received from customer support regarding the confiscation of your winnings to [email protected]. Alternatively, you may also upload screenshots directly to this complaint thread.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I can no longer see my May betting history in my account; it has been canceled. But it was just a few soccer bets—mostly on major leagues—with stakes around 30 euros each. For verification, I sent them my passport and a cable TV bill. I sent all the documentation to the email address mentioned. 

Thank you for your email. Please forward me the documents that you sent to the casino for the KYC process as well. I appreciate your cooperation.

I don't really understand why I should send them. These are my private documents containing my personal information—is this really necessary? 

Hello starasolin,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your response and for your patience while I was away from the office.

Please note that, before we can proceed with the investigation, we need to review the documents you submitted to the casino during the verification process, as the casino has accused you of KYC fraud.

I understand that these documents contain sensitive personal information, and I would like to assure you that they will be treated with the utmost discretion and used solely for the purpose of investigating your complaint.

Thank you for your understanding and cooperation.