NineCasino - Ο παίκτης αντιμετωπίζει προβλήματα με την κατάθεση.

I deposited 100 euros this morning, but they haven't been credited yet. When I contacted support, they said they had withdrawn the money because they discovered I had received funds from them, but they hadn't received them from me.

Ich habe heute morgen 100 Euro einbezahlt wurden bis jetzt nicht gutgeschrieben als ich den Support Anfrage hieß es sie hätten mir das eingezogen da sie festgestellt hatten das ich von den Gelder bekommen hätte aber sie nicht von mir

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Dear Pfwrdejolle,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika