Dudespin Casino - Η ανάληψη του παίκτη καθυστέρησε.

Hello, I am filing this complaint against Dudespin.com casino for withholding my total balance of €3,500.

I currently have three pending withdrawals of €500 each (€1,500 in total). My account is fully verified. The problem is this:

1. The casino sent me an official email today, Friday, stating that my withdrawals have been "processed" and that the money will arrive in 3-5 days.

2. However, in my user panel, the transactions still appear as "Under review" and, more seriously, the "CANCEL WITHDRAWAL" button is still active.

3. As you know, a processed withdrawal cannot be canceled by the user. It's clear the casino provided me with false information via email to avoid my complaints, keeping the funds "cancellable" in the hope that I would lose them gambling over the weekend.

4. In addition, my access to live chat has been restricted following my complaints.

I request that CasinoGuru intervene so that the casino processes my outstanding €1,500 immediately and allows me to withdraw the remaining €2,000 from my balance without further delay. I have screenshots that demonstrate the discrepancy between the email I received and the actual state of my account.

Hola, presento esta reclamación contra el casino Dudespin.com por la retención de mi saldo total de 3.500 €.

Actualmente tengo tres retiros pendientes de 500 € cada uno (1.500 € en total). Mi cuenta está plenamente verificada. El problema es el siguiente:

1. El casino me ha enviado hoy viernes un correo electrónico oficial afirmando que mis retiros han sido "procesados" (Processed) y que el dinero llegará en 3-5 días.

2. Sin embargo, en mi panel de usuario, las transacciones siguen apareciendo como "En revisión" y, lo más grave, el botón de "CANCELAR RETIRO" sigue activo.

3. Como bien saben, un retiro procesado no puede ser cancelado por el usuario. Es evidente que el casino me ha facilitado información falsa por correo para evitar mis reclamaciones, manteniendo los fondos "cancelables" con la esperanza de que los pierda jugando durante el fin de semana.

4. Además, mi acceso al chat en vivo ha sido restringido tras mis quejas.

Solicito que CasinoGuru medie para que el casino procese de forma real e inmediata mis 1.500 € pendientes y me permita retirar los 2.000 € restantes de mi saldo sin más tácticas de dilación. Dispongo de capturas de pantalla que demuestran la contradicción entre el correo recibido y el estado real de mi cuenta.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Rsto93,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

EXPANSION OF THE FACTS (BALANCE UNLOCKING MANEUVER):

"I want to emphasize the seriousness of Dudespin's actions. My account has a limit of 3 simultaneous active withdrawals. By canceling my 3 withdrawals of €500 each today, Sunday, which were supposedly 'processed' since Friday, the casino has deliberately caused €3,000 of my winnings to be returned to my game balance."

Due to the €500 limit every 24 hours, today I'm only allowed to request one more withdrawal, leaving the rest of my money (€3,000) exposed and without withdrawal protection. It's a malicious tactic to force me to gamble my balance over the weekend while they keep me blocked from chatting.

I demand that the casino manually and immediately process my entire balance (€3,500), as they themselves have broken the payment chain that was already underway.

AMPLIACIÓN DE LOS HECHOS (MANIOBRA DE DESBLOQUEO DE SALDO):

"Quiero precisar la gravedad de la maniobra de Dudespin. Mi cuenta tiene un límite de 3 retiros activos simultáneos. Al cancelarme hoy domingo los 3 retiros de 500€ que ya estaban supuestamente 'procesados' desde el viernes, el casino ha provocado deliberadamente que 3.000€ de mis ganancias vuelvan al balance de juego.

Debido al límite de 500€ cada 24 horas, hoy solo me permiten volver a solicitar un retiro, dejando el resto de mi dinero (3.000€) expuesto y sin protección de retiro. Es una táctica malintencionada para forzarme a jugar el saldo durante el fin de semana mientras me mantienen el chat bloqueado.

Exijo que el casino procese de forma manual e inmediata el total de mi saldo (3.500€), ya que ellos mismos han roto la cadena de pagos que ya estaba en curso."

I've been waiting since last Tuesday. They don't answer my emails, they lie to me, they cancel my withdrawals at the last minute to prolong the wait, they keep giving me the runaround, and I can't take it anymore. I need help.

Desde el martes pasado llevo esperando. No me responden a los correos, me mienten, me cancelan los retiros en el límite para alargar el tiempo, me dan largas y no puedo más. Necesito colaboración

I received an email claiming that I manually cancelled some of my three active withdrawals of €500 each over the weekend, which is completely untrue. I have proof that on Friday they emailed me saying the withdrawals were processed and the money would be sent, but this was entirely false, as I could still cancel them through the website. I've attached screenshots as proof.

Me han escrito por correo diciéndome que el pasado fin de semana los retiros activos que eran 3 de 500€ cada uno alguno lo cancelé yo de forma manual cosa que es totalmente mentira. Aquí traigo la prueba que el viernes me escribieron un correo diciéndome que estaban procesados y me llegaría el dinero pero era totalmente falso ya que podía cancelarlos aún desde la web. Adjunto las fotos para las pruebas.

I just received two withdrawals of €500 each, but I still have €2500 there.

Acabo de recibir al fin dos retiros de 500€ cada uno pero tengo aún 2500€ ahí.

Dear Rsto93,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Rsto93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru