Προσοχή – Η Supabet δεν πληρώνει! (σελίδα 4)

The complaint can be submitted right here: https://es.casino.guru/quejas/enviar 👈

Please provide a detailed explanation of the situation there, so my colleague can fully understand the matter. I sincerely hope that if players express their concerns, changes will occur.

Μόλις υπέβαλα την καταγγελία. Ευχαριστώ.

Τελικά σου πλήρωσαν τα πάντα;

Ξέρετε πώς κατέληξε, αν τελικά ο πελάτης πληρώθηκε;

From what I can see, the player stopped responding as soon as he filed the complaint, so we don't know how it turned out.

Are you asking because you're also waiting for money here? Let me know what your situation is.

Κέρδισα 155.000 ευρώ στο καζίνο supabet. Κάνουν ό,τι μπορούν για να μην κάνουν ανάληψη των χρημάτων, θα τα πληρώσουν;

Congratulations, that's quite a lot. 

Can I ask, then, what exactly is the casino doing when you say you think they don't want to pay you? Have they sent you any money yet, or not at all? 

Έχουν ήδη στείλει περίπου 4000 ευρώ και τώρα ζήτησαν επαλήθευση του λογαριασμού, αλλά αργούν να απαντήσουν.

And what exactly are they supposed to respond to, the documents you sent them? Have any of them been accepted yet, or not? How long has it been since you sent them, and they still haven't responded?

Έστειλα την ταυτότητά μου, το αντίγραφο του τραπεζικού λογαριασμού και το αποδεικτικό διεύθυνσης πριν από 4 ημέρες. Προφανώς το αποδεικτικό διεύθυνσης απορρίφθηκε επειδή μου ζητούν συνεχώς να προσθέσω ένα άλλο.

And did you ask them if they could tell you what they need to see or what’s wrong with what you sent? 

Δεν λένε τι συμβαίνει, απλώς απορρίπτουν το έγγραφο και στα email τους είναι πολύ γενικοί.

have you talked to a live agent about your issue?

If this continues and they keep rejecting your document, and you don't know what to do next and they don't let you know, you can open a complaint with us.

πόσο καιρό πρέπει να περιμένω;

Well, based on our extended experiences from the past, we provide each operator with two full weeks before our mediators step in, so basically the limit is 14 full days, mostly counted from the withdrawal request submission or internal check, depending on what has started earlier. But do not worry with that much; just submit the request if the casino really cannot handle the situation, including all events described with a compact timeline and our colleagues will get through it and notify you later on when your attention is needed.

Πού μπορώ να προσθέσω την καταγγελία;

I see I don't need to explain it anymore since your complaint is in the review stage, which means you've handled it.

Now we just have to wait and see how the whole case unfolds.

Good luck. 🍀