Hi. Are you having the same problem and currently waiting for your withdrawal as well?
Could you describe your situation in a little more detail? How long have you been waiting for the money? Is your account already verified, or was verification not required in your case?
Also, did you use any bonus when playing?
Hi,
I have been playing at Tenobet.io for at least two months now. This time, I deposited €50 and received a €50 sports bonus. With that, I managed to win around €600 and completed all the wagering requirements. I then requested a withdrawal, which was placed under review.
While my €600 withdrawal was still under review, I made another €50 deposit, this time using a casino bonus. I did this because I thought the €600 I had already won was basically secured and was just waiting to be processed.
I played responsibly with small bets of only €0.20. However, I only found out afterwards that a large number of games are not allowed to be played while you have an active bonus. This seems quite strange to me, especially because many of the most popular games are on the restricted list. For example, the terms state that the following games are restricted while playing with an active bonus: Blackjack, Wanted Dead or a Wild, Immortal Romance, Tomb Raider, Gonzo's Quest, Mega Joker, Rise of Merlin, Book of Dead, Big Bass Bonanza, The Dog House, Sweet Bonanza, Starlight Princess, Money Train 2, Aviator, Plinko, Chicken Road, Chicken Road 2.0, and many others.
However, I did not win anything with the casino bonus and eventually my balance reached €0.
According to the bonus terms, there is also a condition stating:
"Condition for wagering: the bonus is cancelled when the customer reaches a balance of EUR 0.20 or the equivalent in other currencies."
So, as I understand it, once my balance dropped below €0.20, the bonus was cancelled.
Since I am a gambler and I was frustrated with the situation, I decided to cancel my pending €600 withdrawal. I then played with the €600 I had originally won from the sportsbook, and luckily I managed to win again. This time, I requested a withdrawal of €750.
Now, after reading similar experiences on several forums, I am worried that they may refuse to pay me.
Has anyone been in a similar situation? Do you think there is a risk that they could cancel my winnings or refuse the withdrawal because I played with the casino bonus beforehand? But i dont win money with the casino bonus
