TROUBLES TRYING TO GET WITHDRAWAL FUNDS (σελίδα 2)

πριν από 2 έτη από Deenah

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Social Media & Community Specialist

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Hello Deenah,

I can imagine, that it must be a damned bad feeling. 🙁

To my surprise, I find out that the license should be valid - according to your last review. Can you kindly confirm, that this statement is not valid anymore?

"© 2022 1WIN. 1win.pro operated by MFI investments limited under Curaçao license 8048/JAZ2018-040 issued to 1win N.V., a limited company with its registered office at Perseusweg 27 A Curacao, CW, with company number 147039. MFI INVESTMENTS LIMITED, a company, whose registered office is at 3, Chytron Street, Flat/Office 301, P.C. 1075 Nicosia, Cyprus with company number HE386738.EU company MFI Investments Ltd acts as a EU-EEA Representative of licensed entity 1win N.V."

It's copied from the 1win website, and it means that this casino should be regulated by the Curacao Antillephone N.V.

Have you tried it, please?

I checked the most recent complaints to find out that some were closed as resolved and some we not. I would like to ensure you that yours will be solved too, but sadly, I can't say for sure. 🤞

Stay positive, please.

Έμπειρος

Νιγηρία

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Thank you Radka,

I really appreciate,

The licence is still there on 1win's site....but how to contact the company is what's baffling me, but now I'm rest assured that with casino.guru's aid my funds will be out.

Thank you!

Social Media & Community Specialist

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Good morning, Deenah,

the licensing authority is The Gambling Commission of Curacao Antillephone (N.V. 8048/JAZ), in this case. You can try those addresses:

complaints@gaminglicences.com

certria@gaminglicences.com

Just note that according to general experiences, this authority is relatively passive, and their response can take days but also months.

I hope it would not be necessary for the end.

Έμπειρος

Νιγηρία

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Thank you Radka,

Since you're helping me here...I don't think it will be necessary to contact them.

I have deep faith that with your assistance my funds will be out!

I really appreciate!

Social Media & Community Specialist

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Well, Andrej is trying to get in touch with the casino now. Hopefully, he'll be successful.🤞

Έμπειρος

Νιγηρία

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Yeah there will be success.

I really appreciate you guys!

Social Media & Community Specialist

πριν από 2 έτη

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Thank you Deenah.

Sadly, no response from the casino so far. 🤨

file

Έμπειρος

Νιγηρία

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Yes, they haven't replied yet!

Sorry Radka if they don't reply, what will happen??

Social Media & Community Specialist

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Hello,

The Complaint Team decided to contact the casino because we need their collaboration, we would be helpless without it, I'm afraid. Andrej asked the casino for supporting proof, I can't tell whether he has been given some or not despite that the casino has not answered the complaint as asked. Kindly wait for Andrej to update the complainant.

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Νιγηρία

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Alright then, I will wait.

Thank you Radka.

Έμπειρος

Νιγηρία

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Good morning, Radka.

I think this 1win casino does not care about reputation, I'm still wondering how they carelessly quote the p.9.7 clause and take away someone's funds! Yet they'll still fail to provide evidences backing up thier decisions.

You can imagine, my fund is not even upto a $100, yet they still decide to take away my little fund!😔

Social Media & Community Specialist

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Good morning Deenah,

well, I have to agree - to me, it seems that the casino pays only if they want to. We also found its term and conditions to be unfair and I believe it just goes in hand with the overall rating and your experiences.

It's obvious that without any supportive evidence, those rules can be applied freely to any player.

I hope that the casino will forward something we can truly check.

Έμπειρος

Νιγηρία

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Ofcourse, those rules are freely sent to players, going through the unresolved cases,I found out that most players are blocked and the casino couldn't provide evidence backing up thier decision.

They only pay when they want to. And they don't pay big winnings or when one doubles his/her funds!

Social Media & Community Specialist

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Sadly, it seems so.

Έμπειρος

Νιγηρία

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Sadly I have fallen a victim of thier fraudulent act.

They should atleast consider the days I've been loosing to them!

I was told to quit 1win, but refused, thinking they truly act base on facts...I never knew it will come to me!

But this time I truly need this money they had with them!

Before this winning I lost $135 on the wheel of fortune!

They've never considered those lost but my little winning I got in a competition,(poker table) they seized it unfairly!

Social Media & Community Specialist

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I'm sorry Deenah, it seems that we're still waiting for some sort of explanation or proof.

Let's hope that something will happen and the complaint get updated. 🤞

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Νιγηρία

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My dear Radka, I'm pretty sure they don't have anything against me,only if they will fabricate something!

This is the only account I have with them,at most I do log in with my phone,very little time on my laptop, but I hope to see a possible outcome!

But I see they don't really care about reputation and black points!

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Social Media & Community Specialist

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Hi Deenah,

well, with such a low reputation it seems obvious now that additional black points do not matter as you wrote.

We just want to get the casino a fair chance to support their statement as we always do, if the casino fails to do so, we insist on the player's claim.

Sadly, I fear that this casino is not willing to listen.

Έμπειρος

Νιγηρία

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So they've technically cheated me and run away with my money and winnings😪.

Wish you guys can simply ask/tell the casino to pay us our money since its obvious they fabricates lies and takes away people money!

I don't think the "complaints@licensingcasino.com" can force them as well to pay out the restricted money!!😭

Oh my God I really need this my money!

This casino don't respect terms, they don't really respect you people as well,they take alot of time to reply messages, sometimes they don't reply at all.

You guys are really trying, I appreciate you!

Social Media & Community Specialist

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Hello Dennah,

it seems that we received some info from the casino.

"Please be informed that your case is being discussed with the casino representative in a private conversation."

So the casino has responded once more. Let's see what the outcome wud be. 🤔

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