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Αρχική σελίδαΦόρουμΣυζήτηση ΠαραπόνωνVery serious issue at Mr.Bet

Very serious issue at Mr.Bet

4.346 προβολές 11 απαντήσεις |
πριν από 1 έτος
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πριν από 1 έτος

I see this casino is highly rated here and their behavior is totally shocking.


First of all let me say I am a fully verified player. I reverified here 1 year ago when my license expired.


All good.


I won $2700 and the casino wanted me to reverify the exact same documents I just provided. Same payment method. Same everything. Ive also been a player here for 5ish years.


So I said whatever Ill provide it. I provided 2 months ago.


Front and back of license

Selfie holding ID

Utility Bill

Bank statement

deposit reciept statement


Now remember ive been fully verified here for year and just reverified with the exact same documents.


The casino closed my account and told me "Since you cannot provide the documents, we are entitled to act within our terms and conditions and close and seize your money under term 3.3"


This is totally weird and shocking behavior on their part. So I opened live chat and they told me "Sorry we have the right to do this. Thats it sorry"


I have filed a complaint here but I highly suggest anyone to stay away from this casino as this is just the weirdest, shadiest thing I have ever seen in my life.

sdexcid
πριν από 1 έτος

What an extreme user experience!

To me, it seems like the sort of behavior casinos tend to show when there are doubts about the player's identiti or actions. In the end, the player, for some reason, does not pass the additional verification and the casino workers hide behind the general rules to avoid explaining the nature of the problem clearly. According to my experiences, this level of verification combined with, let's say, secrecy is usually quite common when the casino suspects the player of some kind of fraud.

It is great that you came here and filed the complaint already because, in any event, it does not mean the casino treated you fairly or well. A decent investigation is surely a good course of action!

After quickly reading the complaint, I could see how frustrating it must have been. In my opinion, the casino ought to provide a thorough explanation when the time comes.

πριν από 1 έτος

Appreciate the response. However, I have been a verified player of 7 years here.


They quoted term 3.3.3 and said because I took too long to verify, they have the right to take my deposit and winnings.


Ive provided all the proof to casinoguru that this is a wild lie and an attempt to just steal my money.

sdexcid
πριν από 1 έτος

I understand and appreciate the information, but it is still possible. For instance, if a newly registered account is flagged in the casino system because it looks similar to yours, it does not really matter how long your account has been verified; both are looked into. This is just an example, of course.

Honestly, I'm not familiar with the rule "3.3.3" Could you kindly locate it in the terms and paste it here for me?

Perhaps it contains better hints. I'll leave that to you, of course.

πριν από 1 έτος

No its not possible. Term 3.3 says they can confiscate money if you take too long to verify basically.


Its a rogue term they have added to steal players deposits

sdexcid
πριν από 1 έτος

I see. I get it now. I appreciate you pointing out the rule to me.

I hope this illustrates the significance of addressing specific issues rather than relying on generalizations.

According to my understanding, this rule was created to assist casinos in identifying players who are unwilling or unable to pass the KYC, as they typically suspect that these players will not make it anyhow. Therefore, it is extremely unjust to apply such regulations to players whose KYC has been made more difficult or even delayed by the casino.

In my opinion, as far as I can guessed based on your comlaint and this conversation, you have become entangled in this web. 🙁

However, the casino appears to handle cases fairly; hopefully, the team will determine the most urgent problem and assist you in resolving it through the casino's cooperation.

It has been a while since all this started, so I am curious how you are doing. I would be exhausted, I suppose.


πριν από 1 έτος

I have been verified and paid for 7 years. Its not like im new. I also re-verified in April when my licensed renewed. Everything was approved and verified.

This is just an attempt to rob and not payout. I was already verified. No documents changed at all. Deposit method all the same.


Im completely fine thanks for asking. $2700 is pocket change to me but its the point of it all and the frustration watching a casino try and outright fraud someone.


I will not rest until this casino is either blacklisted or pays. No forum can ever promote a casino who just robs players for such ridiculous reasons.

sdexcid
πριν από 1 έτος

Hello!

I am fully aware of what you have already told me. My intention was to describe the usual purpose of this specific rule and show how, in your situation, it appears to have been misused.

I probably was not clear enough; I'm sorry for that.

Above all, I am glad you are alright, and trust me when I say that standing up for what is right is exactly the action I respect. Hence, I'm eager to see what the casino has to say about this matter.

Perhas you would like to know that forums usually do not promote casinos, and especially our forum is meant to fill up the gap between the Safety Index value, user reviews, and complaints. The vast majority of posts are therefore quite similar to yours. Well, I don't want to bother you with unsolicited information; just let me know whether this topic is interesting for you.


πριν από 3 εβδομάδες

Αγαπητέ/ή Κύριε/Κυρία, έκανα μια κατάθεση τις τελευταίες εβδομάδες. Ωστόσο, τώρα ανακάλυψα ότι αυτό το καζίνο δεν είναι νόμιμο στη Γερμανία και, στην πραγματικότητα, δεν θα έπρεπε να μου είχαν επιτρέψει να παίξω, καθώς έχω αποκλειστεί. Περιμένω να μου επιστραφούν τα χρήματά μου. Εάν αυτό δεν συμβεί, θα πρέπει να συμβουλευτώ τον δικηγόρο μου, ο οποίος, αφού συμβουλεύτηκε μαζί μου, μου έχει ήδη πει ότι είναι υποχρεωμένοι να επιστρέψουν τα κατατεθειμένα χρήματα.


Καζίνο: MrBet

Αυτόματη μετάφραση:
MichiK85
πριν από 3 εβδομάδες

Hello, did you inform the casino about that?

Since the lawyer already told you his advice, I would consult with the casinos. I can not help you with such demands, I'm afraid.

πριν από 2 εβδομάδες

Για άλλη μια φορά, με λύπη μου πρέπει να αναφέρω το MR Bet Casino, καθώς αμφισβητούν τη διαδικασία πληρωμής... και η καθυστέρηση των 5 εργάσιμων ημερών είναι υπερβολική. Ενώ είναι αλήθεια ότι απάντησαν, αυτή δεν είναι η καλύτερη πρακτική τους. Η πληρωμή εντός 24 ωρών είναι καλή ιδέα... γιατί να αφήσουμε τους παίκτες να φύγουν; Δεν έχει νόημα.

Αυτόματη μετάφραση:
Varas
πριν από 2 εβδομάδες

Hi, I would say that five days isn't that bad when you consider that it was the weekend. Casinos often don't process withdrawals then.

In any case, did they say anything about the delay when you said they were communicating with you? What payment method are you using for withdrawals? 

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