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At first they didn’t deny or accept my complaint they just take a while to respond,
they asked how much I had deposited, do I have gambling issues and stuff like that
Jokabet-breaking there terms and conditions and letting me gamble hundreds without anything put in p (σελίδα 5)
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Ok, thank you very much
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Hello. Me again.
Did u reach out to jokabet prior to your complaint submission that you had a gambling problem? As the response from casino guru is they can't help me unless I raised/addressed this with the casino prior
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Nope I never raised this to them until I wanted my refund,
they kept letting me deposit again and again and again and I said there site had nothing in place to protect anyone from safer gambling
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Thank you
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Do you mind if I ask you how much you were refunded please?
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I've managed to get my refund nearly after 4 months
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I was refunded around £2300
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Well done, took a while but you got there in the end
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Thank god. At last. Bet your over the moon
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Thank you. I doubt they will refund me then as they may come back saying my deposits are too high but that shouldn't matter as the grounds of the complaint is the same
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How much are you trying to get back if you don’t mind me asking/was it slots or live game shows?
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Was on slots roughly 350 quid
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350 the total your trying to get a refund for?
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No mate they been misleading people you should 100 get your money back
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Yes that's what they credited me back
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Mine was 350 roughly
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I deposited a total of £35,075. It was on slots
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Yeah it could be harder trying to get all that back
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That's my thoughts but the principles should be the same regardless of the figure, but let's see what they say. It's been over 2 weeks and they keep using the generic message "please wait a little longer"
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