Ο Mr Bet δεν με πληρώνει (σελίδα 3)

Hello, what "letter" are you referring to, please? What specifically did you enter incorrectly that the casino is pointing out?

If you won just yesterday, I wouldn't be so negative about it. First, it will probably be necessary to resolve the issue that the casino considers important.

So, did you request a withdrawal again?

Υποστήριξαν ότι ίσως είχα γράψει λάθος κάποιο γράμμα, κάτι που δεν ίσχυε. Οι πληροφορίες μου είναι επικυρωμένες και δεν βλέπω κανένα πρόβλημα με την ανάληψη. Σήμερα συνειδητοποίησα ότι αφαίρεσαν την επιλογή ανάληψης μέσω τραπεζικής μεταφοράς. Έχω επισυνάψει μια εικόνα. Τέλος πάντων, προσπάθησα να κάνω ανάληψη περίπου 10 φορές και η ανάληψη αποτυγχάνει πάντα. Θα εκτιμούσα τη βοήθειά σας, δεδομένου ότι δεν είχα κανένα σοβαρό πρόβλημα με όλες τις προηγούμενες αναλήψεις μου.

Okay, but misspelled a letter in what, please? In some personal data or where?

Did you ask them if you could use another payment method? Do they have a withdrawal limit that you might have exceeded? 

If you need our help, click on this link and file a complaint here.

Γειά σου

Κύριος στοίχημα

Υπέβαλα όλα τα απαιτούμενα έγγραφα στις 31 Οκτωβρίου 2025. Ζήτησα πληρωμή 4.000 € και ακύρωσα την πληρωμή μετά από μια εβδομάδα χωρίς κανένα αποτέλεσμα. Λόγω της καθυστέρησης, έχασα μέρος των χρημάτων μου.

Κέρδισα άλλα 5.000€ χθες και ζήτησα άλλη μια ανάληψη. Ελπίζω να μην χρειαστεί άλλη μια εβδομάδα αυτή τη φορά.

Παίζω στην πλατφόρμα σας εδώ και 5 χρόνια και πάντα έκανα τα πάντα σωστά. Όλα τα έγγραφά μου - ταυτότητα, τραπεζική κάρτα, τραπεζικό αντίγραφο και αποδεικτικό διεύθυνσης - είναι ενημερωμένα και γνήσια. Αυτά τα έγγραφα γίνονται δεκτά σε κάθε άλλο επίσημο ίδρυμα.

Εάν η εταιρεία σας είναι αξιόπιστη, αναμένω να επεξεργαστείτε την πληρωμή μου τώρα.

Hello, does that mean you are still undergoing verification or have your documents already been accepted and you are verified? You cannot withdraw money without this process being successful. 

Also, if you are waiting for money and you cancel the withdrawal and request it again, the entire processing time will be counted again. So please don't do that again.

Let me know what stage you are at.

Hello,

The website already accepted my ID, bank card, bank statement, and electricity bill before. But after I requested the 5000 EUR withdrawal, it started rejecting some of the same documents.

What can I do if the website doesn’t accept them now?

Thank you for your help.

Have they explained the reason they reject them, though?

You should try to find that out first of all, I believe.

They just don’t want to pay. The website doesn’t accept some of my documents. I asked if there’s another way or if I could send them by email, but they said no. They reject the documents directly on the website. It simply means they don’t want to pay. This site is really bad. Other casinos are better. I no longer trust any online casino and will advise everyone not to play. I will even post a video on YouTube. I hope real casinos will expose and stop the fake ones.

I just want to say that they accepted my papers and told me to wait 48 hours. I hope they don't don't tell me anything else this time.

So, does this mean that they didn't explain anything further to you, right?

Keep us informed, please.

Hello,

Every time the casino tells me the same sentence: "please wait 48 hours." This has been repeating for many days.

Could someone from your team please help me with this issue?

Thank you🙏

We are already trying to help you, there was no need to file another complaint about the same casino. It will probably be rejected and only one will remain open.

However, you need to be a little patient because your complaint is not the only one that is open. 

I’m sorry, I didn’t know. But they always reject the documents even though everything is correct. Today they told me to send a bank statement, and I already sent it, but they — or the website — don’t accept it!

So, do I fulfill all the casino's requirements shown in the screenshot? Have you tried asking what specifically might not be acceptable if it is not possible to provide them? 

I just want to say I've closed my account. I don't want to play anymore. I hope in the future they shut down this scam casino.

I'm sorry to hear that. I thought you would stick with it, because with the help of our team, we would contact the casino. If you've decided to give up, then we won't pursue it any further either.

Could you please write to Veronika in your complaint that you have closed your account? 

Ασχολούμαι με αυτό το δράμα εδώ και δύο εβδομάδες.

Η ταυτότητά μου επαληθεύτηκε με επιτυχία, αλλά συνεχίζουν να απορρίπτουν τα έγγραφα για τη διεύθυνσή μου - φυσικά, χρειάζονται άλλες 48 ώρες κάθε φορά.

Ξαφνικά είπαν ότι η αλλαγή της διεύθυνσής σας μπορεί να διαρκέσει έως και 28 ημέρες.

Όταν δημιούργησα τον λογαριασμό μου – πριν από περίπου 4 χρόνια – είχα διαφορετική διεύθυνση email, δεν έπαιξα σχεδόν καθόλου, αλλά πριν από περίπου ένα μήνα έκανα κατάθεση μερικές φορές και κέρδισα χωρίς μπόνους, και μετά «έκανα ανάληψη» 600 ευρώ....

Παλιά άδεια κυκλοφορίας, νέα άδεια κυκλοφορίας, επιβεβαίωση εφορίας, αποστολή λογαριασμού ηλεκτρικού ρεύματος.

Παρεμπιπτόντως, ο αριθμός τηλεφώνου και η διεύθυνση email μου - και φυσικά το όνομά μου - είναι τα ίδια όπως όταν δημιούργησα τον λογαριασμό.

Είναι παρενόχληση, αυτό που σου κάνουν.

I'm sorry that you are also going through this process and have been unsuccessful so far. So it's just the address that's the problem, right? Is the only problem the change of address, or is there something wrong with the document, such as an error or something similar? Did the casino say anything more about this?

In any case, submitting a complaint was a good step, and I believe we will be able to help you in this case.

I'm keeping my fingers crossed for you.

I am writing to express my disappointment regarding the rejection of my verification document.

The document I submitted is valid, clear, and meets all the stated requirements. However, it was still rejected without a clear or reasonable explanation. This has caused unnecessary delay and frustration.

I kindly request a proper review of my submission and a specific reason for the rejection if there is truly an issue. I would appreciate a prompt resolution.