καλησπερα Παιδια απο την cazinoin μου έφαγαν 30600 ευρω και μου μπλόκαραν το λογαριασμο ... την προηγουμενη εβδομαδα κέρδισα το ποσο των 30600 ευρω ... μολις τα κέρδισα στο λιβε καζινο εκανα αναληψη .. μολις εκανα αναληψη δεν μου την εγκρίναν και μου ειπαν πως πρεπει να ελενχθει ο λογαριασμός μου ... μετα απο μια εβδομαδα μου εστειλαν εμαιλ και μου ειπαν οτι επειδη ειχα φτιαξει και αλλο account στο ιδιο σιτε μου παιρνουν το ποσο που εχω μεσα και με μπλόκαραν ... εγω ειχα φτιαξει οντως ακομα ενα account καποια στιγμη που ειχα ξεχασει τους κωδικούς και επαιξα μια φορα μονο ... μετα απο εκει και επειτα βρηκα τους κωδικούς και επαιζα στον κύριο λογαριασμο που ειχα ... ειμαι αγανακτισμένος δεν ξερω τι να κανω ... πως πρεπει να δράσω τι προτείνετε ;; Στους όρους μεσα το ανέγραφε πως αν φτιαξεις 2 λογαριασμούς εχουν δικαίωμα να κανουν αυτο που έκαναν ... εχω βαλει δικηγόρο αλλα δεν ξερω πως να δράσουμε ειναι πολλα τα χρήματα και εκτος αυτου εχω κανει και αρκετες κατάθεσης για να κέρδισω αυτο το ποσο
Cazinoin μου έφαγαν 30600 ευρω
cazinoin say me
We inform you that our Security Department has found additional accounts registered by you in our system. All accounts entered by you have been blocked due to a breach of our Terms and Conditions.
Under the Terms and Conditions, all accounts found will be permanently frozen and available funds will be forfeited, as the amount withdrawn from both accounts exceeds the amount deposited in both accounts.
You are not allowed to open a new account in our system. Please note that any new accounts created by you in our system will be closed and all funds will be forfeited.
my answer
This morning , at about 12.00 pm local time I received an email from your
company according to which your security team had discovered that I have
also had a second active account registered in your system and that this
action was against the terms and conditions of yours.
Αt the same time, due to this situation you informed me that all of my
accounts are frozen and all the money I had on them has been confiscated
from you.
In this regard, I would like to inform you that I created the second
account only because I had lost access to the first account and only ιn
order to be able to play. I also want to note that through the second
account I only played once and only until I got back access to my main
account again.
Creating a second account was the only way for me to be able to continue
playing until I get access to my main account again and i had no real
benefit by that. In any case , i didnt act maliciously and i was pushed
only because of my will to continue playing.
In any case, *i cannot understand why this action of yours, to suspend my
accounts and confiscate the money they contained, just took place only
today, at the time that i won the prize of 30600 euros while playing, even
though i had been already more than 3 months since i had created my second
account , and all this time you didnt even warn me.*
During this time of the three months, since i had created my second
account -action that was against your term and conditions- i had credited
more than 20.000 euros in my account in order to play. But i guess that i
was not illegal while i was crediting money, right? i just became illegal
by the time i wanted to withdraw the money that i had just won..
I believe , that is a great mistake of yours, not to inform me by the time
that i had created my second account that this was an action against the
term and conditions of the company and suspend the accounts by that time,
but allowing me credit more and more money for a time period that lasted
three months. And finally, you suspended my accounts and confiscated my
winnings , right at the time that i wanted to cash out.
*For the above reasons, I consider that the way you handled the relevant
issue was unprofessional and unethical towards a user like me who has been
playing in your company for so long without having created the slightest
problem and who has circulated hundreds of thousands of euros in your
company.*
*For the above reasons , i ask you to unblock my accounts and let me
continue playing, and in any case , return to me my winnings ,which i
assume to be in the amount of 30.600euros*
Hello, yes, generally speaking, they have right to void all of your winnings when you open multiple accounts. On the other hand, we believe that it's really important to see if they player got any advantage while having the 2 accounts. Let me explain it on an example.
You create an account and get a bonus on your first deposit and lose. Then you create another account, get the generous bonus on your first deposit and win this time, then you had advantage of taking the bonus that you should take only once.
On the other hand, if you played without bonuses, you didn't have any advantage over the casino so there's no reason for voiding all of your winning. I suggest you to submit a complaint here on our website and we'll see what we can do with it: https://gr.casino.guru/
Thank you very much for the answer ..I want to inform you that I have not received any bonuses and I did not have any purpose of fraud to gain anything from it .... it did not benefit me anywhere ... you as I told you I have not received any bonuses I am very anxious and I do not know what to do !! I will be happy for you to answer me
I have made my report on the platform and I am waiting for an answer from the experts ... I have deposited all my money in the company and it was my profit that I expected .. I wish we could achieve something
I can see that you already submitted the complaint yesterday. Please, give my colleagues some time to process it.
Thank you for your time!
the messege company now say this
Hello. Please kindly be advised that you have been already provided the response on your case. The case is not only related to bonus:
6.3. Fraud. Multiple accounts
6.3.1. The Company is entitled, at its sole discretion, to disqualify any
Client who committed a fraud or falsified or attempted to falsify the
participation process or the progress of any Promotion, or violated
this Agreement, Promotional Terms and/or Specific Terms, or who
can, in a reasonable opinion of the Company, damage the
Company’s reputation and brand or reputation of any company of
our group.
6.3.2. Fraud, multiple accounts, multiple entries, circumvention of
measures to prevent fraud and/or unauthorized access/entry,
participation which violates Promotional Terms are prohibited.
6.3.3. The Company reserves the right to exclude from Promotions any
participant and to ban use of Company Website if the Company
considers that a Client has tried to enter by using more than one
accounts or engaged in any fraudulent or illegal activity (including
activity that violates domestic laws) whether or not the Client would
or might won a prize. The Company reserves the right to delete
accounts and refuse to pay bonus/prize or other incentives of
Promotions if the Client used multiple entries/accounts.
Yeah, I hate this, but it happens very often. You won over 30 000 eur. They void all your winnings and when you ask why, they copy+paste a part of their terms and conditions. The casino could close any account using this method. Not giving any reasons, just copy+paste your terms and conditions. If you breached the terms and conditions, they should specify what you did wrong so you can defend yourself.
Thanks for your answer ... what can I do now?? I m blocked 😕...please help me
I can see that your complaint has been approved here on our website. Then we have to start dealing with it, maybe contact the casino and then we'll see. The casino reacts to submitted complaints against them. There were 13 approved cases and all of them have been solved, which is a good sign. I found one with multiple accounts as well: https://casino.guru/casinoin-player-has-been-accused-of-opening-multiple-2
I see the man took back his monorail deposits..I wish you all the best ... because all my money was the victory I made ... I have no money !!!Thank you very much again for helping me.
Had the same situation with poker. I won almost 11k dollars and after I sent like 10 document photos and the was not approving my withdrawal for 1 month almost till the moment I lost 7k dollars and after they approved my withdrawal .
yes I realized a delay in the withdrawal and you lost the money ... very sorry ... I have it in the account 30600 and they blocked me..they told me that I lost the money!
I'm really curious about what's going to happen with your case. Specifically, what you did wrong according to them. 30 600 is a lot of money!
I am very sad and I am waiting to see what needs to be done!
Και εμένα μέχρι στιγμής μου έχουν δεσμεύσει 1600€ και δεν μου τα δίνουν γιατί λέει υπάρχει προβλημα με τον πάροχο αναλήψεων.
Hello,
I can see you've already submitted two complaints about this issue.
To me, it seems that the second complaint you've just created is kind of an update related to the first one, am I correct?
I think that you can simply update this one, it's not necessary to create multiple complaints about related issues in the same casino.
Anyway, may I know whether the casino suggested some alternatives to solve this situation, please? I can't access your second complaint because it has not been approved yet, so I'm asking now.
Απάτη είναι μακριά από αυτήν την ετερεια
Hello, have you had any luck in this casino or have you had any bad experience ? I didn't know much of what you wrote and it would certainly be appreciated if you could explain if something is bothering you and maybe we could help you.
I will wait for your answer.
