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I saw your complaint and that you mentioned a slightly different name of the site, but in the screenshots it really is Cashoomo.
Have you made some mistake, perhaps?
Anyone run into issues using Cashoomo? (σελίδα 7)
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They will not give me my money after repeated attempts to talk to their support team and multiple chats - hey just keep saying they are backed up but it has been over 12 days now
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I see that more and more players come here and write similar things about the payout.
Have you ever withdrawn from there before?
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Cashoomo suddenly has frozen...
They were paying and it was a 4 or 5 day wait,,, but now $100 has been pending for 27days!!!! each few days I ask and I get what seems to be a bot with a bunch of blanket answers saying sorry for delay, rest assured im in line, they proudly take thousands of redemption a day,,,,, and when I say great so does everyone else,,, so what date do you show my redemption was entered and where am I in the line they just ignore, gas light and repeat same stuff.... sad, I really liked them
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Unfortunately, they didn't want to get in touch with our complaint team either when we contacted them.
You still have the opportunity to file a complaint, though, if you wish, and we'll try to get in touch with them again.
What do you say? Will you try it?
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Yea might as well try a complaint,,, its a shame though, they were in my top 5 until this month
Thanks
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For reference 
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Do they really reply from the live chat, though?
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Yes the live chat is active and pretty quick... which is interesting since they have supposedly got thousands of redemption requests a day and surely more than me waiting for the 100 cash out,,,, and I never wait more than a few minutes to get an agent,,, usually Walter or sara and they say the exact same responses over and over,,, so probably an AI
You can get other conversations to occur but if you talk about redemption its always the same...
And when I told the chat that I can help get things in order and suggested other sites I know work well they said they would forward that info... but meh... at this point I just consider it a loss of some money and won't hold my breath waiting on 100 when im clearing more on other sites weekly
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Well, the live chat usually has nothing to do with deposits or withdrawals, actually. It is up to some other team in most online casinos, and perhaps that is why they do not have much to say, you know.
Let's see how it will go, though. I hope you will be able to get your money soon.
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