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Most casinos offer a bonus that you will receive after the first deposit You can take a look at the "no deposit bonus" section of the site.

Hello there. Would you like to have a read about bonuses? We have a beautiful guide here 👈 about them. You can choose from many kinds of bonuses, just make sure you first check the casino as well 😉, just to have a little peace of mind. Little help here as well. Do you have any particular casino in mind maybe?🤔

Hello and thank you very much for your advice. 👌 We appreciate it as always. 🙂

Can I write about Gemspins here? I can't find it anywhere else... https://gemspins.com/

Be very careful. I made an initial deposit and received a bonus. I tried to meet the wagering requirements but lost. The next day, they gave me 10 free spins—if I recall correctly—and I played and lost. I decided to play again; I made a deposit with a bonus, met the wagering requirements, and won 100 dollars. I tried to withdraw the money, but they confiscated it, claiming I had received an extra bonus—presumably those 10 free spins. So, be careful; they are dangerous. If you win, they have ways to block you and confiscate your winnings however they see fit.

You’re welcome to share your experience. You can also start other own thread.

Regarding the $100, the important point is which bonus rule the casino says you breached. Did they explain what they meant by an "extra bonus" and identify the specific condition? Please share their exact response, with your personal details hidden.

You mentioned losing the earlier bonus and free spins before making another deposit. Were those bonuses shown as finished when you activated the new deposit bonus?

Simply having received free spins earlier doesn’t explain the confiscation by itself. We would need to understand the bonus sequence and the applicable terms before assessing whether the casino’s decision was justified.

As I can see you have mixed 100% cashback with clean deposit.

That’s the answer. I didn't understand a thing... I’m writing to them asking for further explanation, but there’s no reply... All I did was select a bonus along with my deposit, just like I do at dozens of other casinos.

That response is too vague to explain why your $100 was confiscated. It appears they’re referring to cashback being combined with deposited funds, but they haven’t identified the condition you allegedly breached or explained how it applies to your play.

Was the offer you selected described as a deposit bonus or as "100% cashback"? If you still have its description or terms, please share them with personal details hidden. That would help clarify whether you and support are referring to the same promotion.

You’ve already asked for clarification, so I understand your frustration with the silence. Selecting an offer available when depositing doesn’t, by itself, explain a rule violation. We need the specific terms and how the casino applied them before assessing its decision.

I haven't been able to access Gemspins for about 5 or 6 hours... let's not overcomplicate it. I logged in and checked the 100% bonus—meaning I deposited €20 in Litecoin and got another €20. I met the wagering requirement—I think it was around $780. The thing is, before selecting that bonus, I spoke to online support. I told them I couldn't select that specific bonus; instead, the system was showing me a code for a different one that required a larger deposit... and had higher wagering requirements. They told me to refresh the page because it had frozen and was displaying the $25 bonus option; sure enough, I refreshed, the page unstuck, and I got the $20 bonus. I thanked them and started playing. You know the rest...

That helps clarify what happened. You describe a 100% deposit bonus. €20 deposited and another €20 added. and support helped you activate it before you played. Their later reference to "100% cashback" therefore still needs explaining. The chat could be important evidence of which offer you selected and what support told you.

Regarding access, does the website itself fail to load, or can you open it but not log into your account? A few hours of downtime alone wouldn’t establish that your account was blocked.

If you saved that conversation with support, please keep it. We still need the casino to identify the specific restriction it relied on to confiscate your winnings; its brief response doesn’t resolve that.

I played again... a bonus : GEM1000VIP takes your starting amount and multiplies it by 1000%, with up to $1,000 in Bonus Cash on the table. And because a four-digit bonus deserves an encore, we're adding 100 FREE SPINS to the deal. More bonus power. More reels to fire up. One VIP code that brings both. >>

I sent an email; this time they added the bonus themselves. I met the wagering requirements and won $500. I requested a withdrawal of $400, but they cancelled it because I need to complete the identity verification process first... My initial deposit was $20. Now, we just have to wait and see what happens...

This is a different situation from the earlier confiscation, because the casino has not rejected the winnings this time. It appears that the withdrawal was cancelled because your account needs to be verified first.

Please complete the requested verification and, once it is approved, submit the withdrawal again. I would avoid playing with the $500 balance while this is being resolved.

Keep the email confirming the GEM1000VIP offer and the chat or email showing that the casino added the bonus to your account. This may be important if the casino later raises any issue about the promotion.

If the verification or the new withdrawal remains unresolved for around 14 days, let us know here with an update.

You know if things won't go right, you can always submit a complaint with us.

Issue with the ID card... they don’t accept the ones we have in Greece; they want the new version. I explained to them that in Greece we have until September 30, 2027, but they won’t accept that. I had to apply for a new ID card... it will take 5–8 days, so we have time..... This applies to Oreon Bet as well.A few minutes ago, I got the answer there...

Hello, if I may jump in, I recently had a very similar conversation with another player from Greece. It was probably a different casino, but the problem sounds exactly like what you’re describing.

His old ID card had no expiry date but was still valid under Greek law. However, the casino insisted that the document needed an expiry date to confirm its validity and wouldn’t complete verification without it. He had to get a new ID card and even travelled to another city to get it sooner.

That’s why your situation sounds very familiar to me.

I have to say, this sounds incredibly stressful and frankly rather absurd. Documents issued in different countries won’t necessarily contain exactly the same information. Unfortunately, it’s the players who end up dealing with the consequences of something they have no control over....

Exactly. I’m running into a major issue with any casino that uses Sumsub for identity verification. The verification process fails precisely because there is no expiration date [on my ID]. Anyway, I’m going to go through the process of getting a new ID card. I’m hoping that’s the reason... that I cannot make a withdrawal

I see now, so we’re talking about Sumsub now. I remember asking the other player I mentioned earlier whether the casino used a third-party service to handle KYC documents, so I really appreciate you mentioning this.

To me, it sounds like a very similar situation. The other player was able to complete verification with a new ID, so I really hope this is the only issue holding things up for you too.

For Gem Spins and Oreon, you send the documents the traditional way... via email.

I mentioned the other case simply to illustrate reasons why an identification might be invalidated. (sumsub)

Okay, got it. Thank you for the clarification.

The payment from Oreon Bet went through. They withheld $33 because it was a bonus... I didn't quite understand that. Anyway, they apologized, explaining that there was a communication issue—something about me not receiving the email.

Well, given the situation, I’d say that’s quite a positive outcome, although I understand the part about the $33 is still disappointing. In any case, I’m glad you received most of your money from this particular casino.

Just one more question: are you still having problems with other casinos, or have I misunderstood the situation?

In any case, I’ll leave some room for Jaro to respond too. Sorry for jumping in. 🙂