Hello,
Thank you for your detailed response.
We understand the seriousness of the concerns you have raised. Responsible Gambling is a core part of our operations, and any request relating to self-exclusion or gambling-related harm is treated with the utmost importance and handled in accordance with our internal procedures and applicable licensing requirements.
As this is a public forum, we are unable to discuss or verify the details of any specific account, including the timing of communications, actions taken, or any potential remedies.
If you believe your case has not been fully resolved, we invite you to continue the discussion directly with our Compliance and Support teams by providing your account details (username or registered email address). This will allow us to review the complete communication history and ensure that all relevant facts are taken into account before reaching any final conclusion.
If, following that review, any further action is deemed appropriate, it will be considered in accordance with our policies and regulatory obligations.
We appreciate your feedback and understand your concerns. Protecting vulnerable players is something we take very seriously, and we remain committed to reviewing all Responsible Gambling matters carefully and fairly.
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