πριν από 3 μήνες
Σας αρέσει αυτό το παιχνίδι; Κερδίσατε μεγάλα κέρδη; Αντιμετωπίσατε τεχνικά προβλήματα; Αν υπάρχει κάτι που θα θέλατε να συζητήσετε για το Elvis Frog in Vegas, μπορείτε να το κάνετε εδώ.
Elvis Frog in Vegas - γενική συζήτηση
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πριν από 3 μήνες
Why do you say this is a progressive jackpot slot?
It clearly is not? Please could you modify the error because my casino is saying I breached bonus terms by playing progressive jackpot slot...
And they conveniently only rely on your website, while every single other website like askgamblers and others clearly says it's non progressive.
Casino guru feels like you work together with casino's to scam users ...
πριν από 3 μήνες
Minimum bet is 0.25 €/$ and not 2.50€.
You guys spread so much wrong information on casino guru website.
Maybe you should do another job .
πριν από 3 μήνες
Hi, I spoke to a colleague who said he contacted the game provider and we'll see what we find out from the reply. I'm not sure if the casino should deal with the game provider on what slot it is and not rely on other sites.
Anyway, we're not trying to mislead the players or be on their side with the casinos, this is actually the first time I've seen something like what I saw in your complaint, that the casino would write that they rely on us and that's why they have it set up like that.
So be sure to give everything to our team who are trying to help you in your situation and I am very curious to see how it all turns out in the end.
If you have any new information, be sure to let me know.
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πριν από 3 μήνες
Thanks for your understanding and reply. It's crazy right? In total they have took more than 2000 euro of my withdrawal and confiscate it!
Askgamblers didn't even open a complaint (I feel like they're getting paid to do that) if anyone lands here from a Google search: AVOID JOYA.CASINO AT ALL COST.
In the meantime I'm working with your colluege to send all proof of'my complaint.
Have a nice day🙂
πριν από 3 μήνες
Let's see where our team gets to and what can be solved. It's not exactly a common situation you've got yourself into.
As far as the complaint is concerned, great, provide what is needed and on the basis of that the other experts will move on.
I wish you a fair ending. 🙂
Have a great day too. ☘️
πριν από 3 μήνες
It's always the Russians doing this kind of scammy sh*t . I love Russia but I will avoid playing on their casino's after this. In the meantime can you see if you can change the ✅ into an ❌ next to the progressive jackpot sentence? It's obvious it's not progressive especially if max win is 2500x
πριν από 3 μήνες
As soon as Juraj finds out more from the game provider this will change. I can only move this thing but I can't change it unfortunately. 😕
πριν από 3 μήνες
Well I emailed them 1 week before you guys. And they never answered... I mean the official BGaming contact email from their website. So I don't know if we will hear anything back soon 🙁. But thanks for your help ❤️
πριν από 3 μήνες
I firmly believe that yes, of course if they do not answer I will ask Juraj if this will change or what he plans to do. Anyway, you're welcome, we're always happy to help if we can.😉
πριν από 3 μήνες
casinguru error info
askgamblers correct info
Chipy.com correct info
πριν από 3 μήνες
My complaint link:
https://casinoguru-int.com/en/joya-casino-player-s-balance-has-been-confiscated-1
Still nothing has happened 🙁
πριν από 3 μήνες
My complaint link:
https://casinoguru-int.com/en/joya-casino-player-s-balance-has-been-confiscated-1
Still nothing has happened 🙁
πριν από 3 μήνες
From the same perspective, the casino should consult the game's properties with the game's provider, BGaming. If they provide incorrect info on their website, they should contact the provider to resolve the matter abd address your issue adequatelly.
To me, it seems very unlucky to say "Casino Guru marked this game as progressive jackpot; hence, we confiscate your winnings. For players in the casino, it matters the most how the casino describes the game in the first place.
https://bgaming.com/games/elvis-frog-in-vegas
Let's hope the complaint helps you out. You just need to be patient; each party - you and Casino Guru too, has a week to respond.
πριν από 3 μήνες
Hello again.
I believe you will be interested to hear what came from the BGaming. I was quite surprised, to be completely honest. In my opinion, this reply indicates the casino should handle the situation differently. I also think the question of error is out of the option due to the response. Well, see for yourself:
"Hello, Juraj!
With many casinos we work through aggegators. So, unfortunately we cannot know exactly which casinos and how integrate our games (some aggregators do not share this information)
All the info about Elvis Frog in Vegas you can find here: https://bgaming.com/games/elvis-frog-in-vegas
Especially in Features sections"
I hope we will be able to help you settle the matter with the casino.
πριν από 2 μήνες
Hey there.
I checked your complaint submitted against the Joya Casino to see how you have been doing, and it seems the main issue is not the progressive jackpot anymore but rather the bonus cap applied, at least from the casino perspective, to bonus winnings. Well, I hope the outcome will be resonable.
If you care to add something aside from your ongoing complaint, you may, of course.
Hold on.
πριν από 2 μήνες
No because I was just started playing for 5 minutes. And they took the money away while I was literally playing my first slot for less than 5 minutes
πριν από 2 μήνες
Unfortunately I already taked a look , but I doesn't specify if it's progressive or not . Because why would a no progressive slot have to state that ? Max win being 2500x and Jackpots being fixed X number amounts shows clearly it's not progressive
Inolina
πριν από 2 μήνες
Just luck and try changing bet size. I have already hit the 2nd big jackpot in coin respins. And also I have won almost 1000x with the normal bonus feature with top symbols and wilds all over the screen
Έγινε επεξεργασία από τον συντάκτη πριν από 2 μήνες
πριν από 2 μήνες
Unfortunately I already taked a look , but I doesn't specify if it's progressive or not . Because why would a no progressive slot have to state that ? Max win being 2500x and Jackpots being fixed X number amounts shows clearly it's not progressive
πριν από 2 μήνες
Let's wait now for the outcome of your complaint together.
Hopefully it won't last long.
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