At this point, I'd recommend giving the casino a little more time. I think you know about 14 days to process withdrawals and complete any necessary verification.
Not every casino requests KYC documents before the first withdrawal, so if they haven't asked you for any documents yet, I wouldn't consider that a bad sign on its own. It may simply be that your withdrawal is still being processed.
Of course, it's also possible that the casino is taking longer than expected, but unless they provide a specific reason for withholding your payment, there's no way to know that at this stage.
If the withdrawal is still pending after 14 days, or if the casino continues delaying it without any explanation, you're welcome to submit a complaint on our website. Our team will be happy to investigate your case and try to help you.
Hopefully, your withdrawal will be processed before it comes to that.
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