Why does it say this casino doesn't accept US players but then it says it's a casino who's audience is.... US players? 😂
Hello, according to our information, this casino does not accept US players.
Do you have other information, please? Share printscreen if possible and I will send it to our data team for an update.
Anyone else experiencing problems with getting them to pay out ? They used to payout 3k a week, but I have 6k worth of approved withdrawls, and haven't been paid in almost a month...
According to the good user rating, I would say it is not normal but check those up for yourself:
https://casino.guru/Vegas-Crest-Casino-review#tab=js-tab-reviews
The recent reviews spoke about slow KYC and even slower withdrawals. Not a good sign.
How about getting you a helping hand? I dare to say it is time to submit another complaint, what do you say?
They paid one of my withdrawls, If they don't pay the other this week I'll open a complaint.
Fair enough.
Now that I'm thinking of it, I would probably do the same. 🙂
In any case, I'd appreciate an update - let me know how it goes by the end of the week, please.
First they tried make problems with verification, now they delay withdrawal over 10 days 
, their finance department referred to their operator. Of course I don't care even if I believe them. THEIR operator is THEIR partner, and problem is their.
Good day to you,
reminds me of the other thread called "The Truth About False Advertising in Online Casinos: A Gamer's Guide to Withdrawal Processing Times"👈
Without any objections, I also believe casino is responsible for its payment provider. Understandably, some unexpected issues may occure, on the other hand, casino risk its reputation and should focus on effective support and solution. Yet you also mentioned a problematic KYC, could you perhaps share more about it? I checked the recent complaints and the last about delayed payment ended up unresolved.
(the complaint is available here)
That's concerning. I hope you won't be waitng long for the payout.
Hello
"We have just been advised by our crypto processor that the bug they had a few weeks ago is not fully fixed yet and the payment processing is still disrupted which means they can only process a few payments per day.
For this reason we currently have a few payments which are behind.
We are hoping that this will be fully fixed in the coming days; however cannot give an exact date; since they didn’t prove it to use.
Thank you for your patience and have a good weekend."
Would you trust them?)
A several days for 600EU cash - it's not a big deal. But delays from any casino it's always a dissapoining and unpleasant thing. It least they deserve a negative review)
Ah, an intriguing one!
To say whether or not I would believe such an explanation always makes me a little hesitant. However, I suppose I can honestly state that, in my opinion, casinos would rather not acknowledge that they are having persistent technical problems. When they do, however, it at least allays suspicions more than when the casino withholds an explanation or gives contradictory information. This is my opinion, but I recognize that others may have very different opinions, particularly if they have had some negative experiences.
By the way, how many are "several" days, please?
Hi
I received payment.
Ok Radka. I'll share my experience with them concerning verification delay. It's a little bit funny.
After uploading my docs and makig a withdrawal request I received a email message: "Please note however that our Security Filters have been triggered" then they asked for another selfie and another address doc bold noted that "bank statements cannot be used". I'll better share the further mail messages here:
Me
"Hello
I guess your security filters are triggered when a little amount of couple hundreds is won. Don't worry, rest assured that I am a real person I can take a selfie with best wishes to your casino, if you wish ).
Strange, You don't accept bank statement, because you have a statement option to choose in documents page. I have uploaded my house natural consumption bill but it's in Armenian. The only language utility bills are issued in Armenia- Armenian, no exceptions.
Regards"
Casino
"Thank you for replying.
Unfortunately, your Proof of Residency was rejected.
As Proof of Residency, we accept only a clear and complete copy.
page of your cell phone, cable bill, hydro, and electricity bill.
The document must have been issued within the last 3 months, with the date
visible and ... blah-blah ...in one page.. blah-blah"
Me
"Hello
Look, all, I mean ALL types of bills and invoices in Armenia are generated in State Tax E-invoice System and look the similar way and are printed in two pages. However, I have also a translation made by Licensed and qualified translator of this exact Utility Bill (it was made by other request). So I attached to this email OFFICIALLY TRANSLATED UTILITY BILL of my own house.
If you just wish to delay withdrawal, you may request another bill.
I can claim it from a cell phone or electricity company, for example, but it will be exactly the similar format in two pages. And I will not going yo give it to a translation service as done this one. Why don't you like my house natural gas bill? Is "Gazprom" under sanctions by your casino?)
BTW Your casino is the second in my several years gambler experience who doesn't accept bank statements.
I should thank you, you reminded me I have won couple hundreds in Your casino. Thank you!
Regards"
That was true- I kept in my my mind that I have won near 600 in a newly registered casino but didn't remember wich one)
Casino
"Thank you for replying.
Risk Management is requesting a copy of your cellphone bill. Dated within the last 3 months.
The document must show your name and address.
Please upload it [Profile] section and click on the [Documents] icon"
Me
"Ok dear Support
I will have to go and claim it from cell phone company, when I have free time. The document will be in Armenian and as said in Similar format as attached gas invoice. Address and name will be in Armenian and you will have to translate it yourself. Hope you will not going to take my time for anything other.
Oh, just exactly cellphone??
I doubt, what if my phone account were at my wife's name for example?) No worries it's my name.
I mean Your Risk Management look too persistent.
Minus at least one point to your casino upcoming review thanks to them. "
Casino
"Thank you for replying.
Please be advised that our Risk Management Department has accepted your bank statement as secondary proof of residency, and as a result, your account has been successfully verified"
)))
The last message means - this casino at least takes care about it's reputation.
Player reviews estimate - "Good", this fact also speeks about that. Besides, I remember they should have good promotions.
If they fixed payment issues, it may worth to return to them to try luck.
😀 I have to say I admire the way communicated with them.
It almost looks like they were so hesitant to approve your documents and confirm your KYC positive result because the person or persons checking the details were not familiar with the Armenian system and language.
That is definitely an interesting probe showing how this process is handled. I'm truly pleased to see you've passed the verification. My more sceptical self was expecting a far more complicated end...
The main issue was that they didn't accept bank statements as an address proof document. Banks mostly print statements in English when requested even their operational language is different. At least 9 out of 10 casinos accept bank statements as address proof doc. Only couple casinos in my practice didn't.
The bank statement I sent them was in English it wasn't outdated and have my address on it. I had sent them also a bill in Armenian BUT I attached slso a translation of that exact bill of certified translator with their signature and stamp. That translation was made by demand of another casino which also surprisingly didn't accept bank statement. So those docs were more than enough to confirm my address and their demand to have also my cellphone bill was strange and wasn't reasonable anyway. However they accepted documents taking into account my arguments.
I am glad that you did it at the end, really.
Every casino it's different when it comes to the KYC and accepting documents, I believe. The main thing for me, though, is the communication with players and if and how they will explain what documents exactly they take into consideration.
Δωρεάν επαγγελματικά εκπαιδευτικά μαθήματα για υπαλλήλους online καζίνο, με στόχο τις καλύτερες πρακτικές του κλάδου, τη βελτίωση της εμπειρίας των παικτών, και τη δίκαιη προσέγγιση στα τυχερά παιχνίδια.
Μια πρωτοβουλία που ξεκινήσαμε με στόχο τη δημιουργία ενός συστήματος καθολικού αυτο-αποκλεισμού, που θα επιτρέπει στους ευάλωτους παίκτες να μπλοκάρουν την πρόσβασή τους σε όλες τις ευκαιρίες online τυχερών παιχνιδιών.
Μια πλατφόρμα που έχει δημιουργηθεί για να επιδείξει όλες μας τις προσπάθειες που στοχεύουν στην πραγματοποίηση του οράματος ενός πιο ασφαλούς και πιο διαφανούς κλάδου τυχερών παιχνιδιών.
Ένα φιλόδοξο έργο στόχος του οποίου είναι να τιμήσει τις μεγαλύτερες και πιο υπεύθυνες εταιρείες στον κλάδο των online τυχερών παιχνιδιών και να τους αποδώσει την αναγνώριση που αξίζουν.
