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Hey, 8 days sounds pretty serious. Especially if the casino gave a deadline that they didn't meet. However, I must mention that we give casinos 14 days to resolve the withdrawal request.
Anyway, is this your first withdrawal ? Do you already have a verified account with the casino?
Although it is definitely not pleasant, I would recommend to wait until the mentioned time and if nothing has moved and you have not received the money nor a reply from the casino, I would suggest a complaint.
Therefore, would it be possible to be patient for a while and try to communicate with the casino again to see if they can give a more concrete answer than just that it is being handled by a financial expert ?
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